OBiTALK Community

General Support => Day-to-Day Use => Topic started by: KC512 on October 22, 2012, 01:25:37 PM

Title: Message Inidicator light not turning on for Callcentric Voicemail messages
Post by: KC512 on October 22, 2012, 01:25:37 PM
I have the following configured for the Callcentric service.
MWIEnable - checked on
X_VMWIEnable - checked on

Not sure if this is an Obi problem or Callcentric problem.  The messages are showing up on the Callcentric web site and I can play the messages from the phone when I call the Callcentric number.

Also, when trying to attach a 12K file to this post (128KB limit allegedly), it says the file is too big.
Title: Re: Message Inidicator light not turning on for Callcentric Voicemail messages
Post by: pedro on October 22, 2012, 04:47:48 PM
Same here.  My voicemail visual and audible indicators haven't worked for Callcentric since the poop hit the fan over there.  Anybody else?
Title: Re: Message Inidicator light not turning on for Callcentric Voicemail messages
Post by: pedro on October 22, 2012, 04:55:13 PM
I opened a support ticket with Callcentric.  Will update this thread once I hear from them.
Title: Re: Message Inidicator light not turning on for Callcentric Voicemail messages
Post by: pedro on October 23, 2012, 05:02:52 AM
No response yet from Callcentric with regards to my ticket.  I have since contacted Obihai support in this matter.  Will update when I have more details.
Title: Re: Message Inidicator light not turning on for Callcentric Voicemail messages
Post by: QBZappy on October 23, 2012, 05:51:32 AM
Pedro,
Are you following this thread?
http://www.dslreports.com/forum/r27591360-CallCentric-tech-issues-today-~start=1220
Title: Re: Message Inidicator light not turning on for Callcentric Voicemail messages
Post by: pedro on October 23, 2012, 07:07:48 AM
no, but i don't see any mention of voicemail notifications not working correctly.  I'm fully aware of what has been happening at callcentric over the past week or two.  My complaint isn't a serious one, but if I'm not the only one whose voicemail notify is not working, then it needs looking into.

can anybody else confirm their CC voicemail notification to their obi is working correctly or not?  Thanks.
Title: Re: Message Inidicator light not turning on for Callcentric Voicemail messages
Post by: QBZappy on October 23, 2012, 07:20:07 AM
Pedro,

It looks like that feature is switched off for the time being.

Iscream (I think he works for CC)
http://www.dslreports.com/forum/r27591360-CallCentric-tech-issues-today-~start=1220
2012-10-22 19:46:11
"The MWI was planned to be worked on tomorrow, but I can't say when it'll be back in service.

I'm not aware of another functionality being switched off, but even more I'm not aware of possible bugs being introduced to calling logic in past few weeks due to patches being applied several times a day.

I'm reasonably sure (by input from our support guys who keeps testing our logic at regular intervals as well as they have information from trouble-tickets) that basic functionality is intact as well as call-treatment and forwarding logic also function okay to the extent that most customers who have forwarded their calls to outside networks do not complain."