OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: dt52 on November 22, 2012, 06:48:30 PM

Title: Unable to **9 or Add Device
Post by: dt52 on November 22, 2012, 06:48:30 PM
I just got this Obi. I connected it to the router, which is connected via WAN to the internet. I followed the instructions exactly and there is a solid green power LED light on the device. It is a corded phone. There is no dial tone or anything when you pick up the phone. Nothing happens (there are no tone sounds when pressing the numbers) when I try to do **9222222222 or add device and enter **5 WXYZ. The add device attempt to connect eventually times out. What could be the problem with this?
Title: Re: Unable to **9 or Add Device
Post by: ShermanObi on November 22, 2012, 07:46:50 PM
Please contact Obihai support to troubleshoot and resolve the issue.

http://www.obihai.com/supportTicketForm.php
Title: Re: Unable to **9 or Add Device
Post by: VV40 on December 01, 2012, 07:36:02 PM
Having the exact same problem.

I will add that I opened the TCP and UDP ports as instructed in the FAQ, tried moving the Obi100 to the DMZ all with no luck.

Also, I tried updating the firmware on the Obi. After, found a setting that told me the attached phone was "on the hook". I tried lifting the phone from the receiver but still got the same message after refreshing.

I have sent in a ticket from the above link.