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Title: OBi110 rebooting itself too often
Post by: JohnLennon on March 24, 2011, 12:39:32 AM

I've been working next to OBi110 most of the evening and night and I noticed that it rebooted itself about every hour.

Once I was dialing and it rebooted, I had to wait a few seconds before I could dial for my call.

At least once I missed a call because it just restarted (GV directed the call to another device).

I have auto provisioning on to use the Expert portal for setup and I'm on the 1.2.0 firmware. I noticed that it has provisioning set to be periodically with an interval of 3600. I tried to change that (via the build in http server) but it reboots again twice, I guess to restore the settings from the Expert Portal.

Is this by design? If so, why so often, as it could miss calls...

Update: it seem it actually reboots about every 45 minutes or so.

Title: Re: OBi110 rebooting itself too often
Post by: jimates on March 24, 2011, 04:34:10 AM

Mine never reboots itself.

Title: Re: OBi110 rebooting itself too often
Post by: JohnLennon on March 24, 2011, 06:52:39 AM

I was on a call and it rebooted itself. Then again at 1:30 minutes later I happened to be next to it and it did it again...

I guess I'll disable provisioning for now, until OBi provides a fix.

Title: Re: OBi110 rebooting itself too often
Post by: JohnLennon on March 24, 2011, 09:46:38 AM

Syslog server shows this when it reboots:
<3> SYSTEM REBOOTED (Reason: 91, lifecycle: 2508)

What is Reason: 91 ?

<7> ++++ send error or timeout: code=901, mtd=11
   192.168.1.108   24/03 12:42:32.933
<7> ++++ mwi subs failed
   192.168.1.108   24/03 12:42:32.935
<7> SipDlg:MMI:?Hdr=47
   192.168.1.108   24/03 12:42:42.937
<7> sendto err(401) 0:5060, rc=-260, s=7
   192.168.1.108   24/03 12:42:42.939
<6> ==== Networking is ready ====
   192.168.1.108   24/03 12:43:13.770
<0> IP Address= 192.168.1.108    192.168.1.108   24/03 12:43:13.772
<0> Gateway = 192.168.1.1    192.168.1.108   24/03 12:43:13.774
<0> Netmask = 255.255.255.0    192.168.1.108   24/03 12:43:13.776
<3> SYSTEM REBOOTED (Reason: 91, lifecycle: 2508)
   192.168.1.108   24/03 12:43:13.778
<0> SLIC_init ...   192.168.1.108   24/03 12:43:13.831
<0> Reset SLIC...   192.168.1.108   24/03 12:43:13.833
<0> SLIC & DAA is initialized   192.168.1.108   24/03 12:43:15.491
<6> Start Main Service Now   192.168.1.108   24/03 12:43:17.554
<7> Voice Main
   192.168.1.108   24/03 12:43:17.557
<7> [CPT] --- FXS s/w tone generator (0) ---
   192.168.1.108   24/03 12:43:17.561

Title: Re: OBi110 rebooting itself too often
Post by: srhuston on March 24, 2011, 09:59:54 AM

I just saw a reboot within the last hour with reason 91 as well; first time I've seen mine spontaneously reboot.

Title: Re: OBi110 rebooting itself too often
Post by: JohnLennon on March 24, 2011, 10:49:34 AM

Mine rebooted again, same reason code.

Title: Re: OBi110 rebooting itself too often
Post by: JohnLennon on March 24, 2011, 01:33:07 PM

It seems it's rebooting every 40-45 minutes:

<3> SYSTEM REBOOTED (Reason: 91, lifecycle: 2507)
   192.168.1.108   24/03 14:29:02.162

<3> SYSTEM REBOOTED (Reason: 91, lifecycle: 2508)
   192.168.1.108   24/03 15:10:54.722

<3> SYSTEM REBOOTED (Reason: 91, lifecycle: 2508)
   192.168.1.108   24/03 15:52:47.296

Title: Re: OBi110 rebooting itself too often
Post by: RonR on March 24, 2011, 01:44:11 PM

I suspect 'lifecycle' is uptime since last reboot (in seconds).

2508 / 60 = 41.8 minutes

Title: Re: OBi110 rebooting itself too often
Post by: wintek on March 24, 2011, 02:59:51 PM

What is your DHCP lease time? Try extending time...

Title: Re: OBi110 rebooting itself too often
Post by: obi-support2 on March 24, 2011, 05:58:51 PM

JohnLennon,

Our support staff has emailed you regarding a resolution of the reboot problem.
Please check if your unit is now running properly.

------
The periodic reboot is caused by MWI (SIP) subscription with your ITSP server, which happens periodically (default is 1 hr). This ITSP server sends MWI Notification to the OBi with a non-standard Call-ID header w.r.t. the subscription, which triggers the OBi reboot on renewal of the subscription. We will include the fix to this condition in the next maintenance release.

Note that:
- Most ITSP service does not require/want MWI subscription, to provide MWI notification to the device. The option to subscribe for MWI (per SP service) is disabled by default.
- Reboot will not happen if the MWI Notification is formatted properly by the server w.r.t. the subscription.

Title: Re: OBi110 rebooting itself too often
Post by: JohnLennon on April 11, 2011, 12:06:54 PM

This issue came back after I upgraded to the 04/07/2011 firmware version 1.2.1.

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General Support => Installation and Set-Up (Devices) => Topic started by: JohnLennon on March 24, 2011, 12:39:32 AM