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General Support => Installation and Set-Up (Devices) => Topic started by: Spinland on December 20, 2012, 07:44:38 AM

Title: OBI202 won't connect to wireless router
Post by: Spinland on December 20, 2012, 07:44:38 AM
I've already done a search and this thread was of no help:

http://www.obitalk.com/forum/index.php?topic=3587.0

My router is an Apple Time Capsule, and there are nearly a dozen devices successfully connected to both the main and the guest networks via wi-fi.  For whatever reason, the OBI202 will not connect. It scans and finds the networks just fine, but when I enter the WPA2 key the page just says "Connecting to <SSID>" and that's all that happens while I wait for several minutes. 
Title: Re: OBI202 won't connect to wireless router
Post by: Spinland on December 20, 2012, 07:49:04 AM
If I deliberately enter an incorrect WPA2 key I instantly get an authentication fail response, if that helps any.
Title: Re: OBI202 won't connect to wireless router
Post by: Spinland on December 20, 2012, 08:32:21 AM
I guess one possible issue is my router serves DHCP in the 172.16.1.x range? The defaults all seem to be expecting 192.168.10.x, but if I try changing anything it just bricks the OBI202 and I have to factory reset it.
Title: Re: OBI202 won't connect to wireless router
Post by: Rick on December 20, 2012, 11:22:17 AM
http://www.obihai.com/supportTicketForm.php
Title: Re: OBI202 won't connect to wireless router
Post by: Spinland on December 20, 2012, 06:21:50 PM
Well, no telling how long they'll take to respond to my trouble ticket, but in the meantime I did some sleuthing and uncovered the problem: there's a bug in how the Obi's wi-fi handles WPA2 keys.

My key starts with a non-alphanumeric character, and Obi cannot handle that. Interestingly enough, the nine other devices on the same network, from multiple manufacturers, have had no problem at all with the same key.  I stumbled across the bug when I tried my guest network, which WPA2 key starts with an alphanumeric, and got in.

I altered the first character of my primary key to be alphanumeric, and the Obi was able to connect to the primary network.

In the case Obi doesn't fix this bug, maybe this will help prevent someone else from all the headache it has caused me. If and when they ever respond to my trouble ticket I'll tell them about it.
Title: Re: OBI202 won't connect to wireless router
Post by: giqcass on December 20, 2012, 07:19:59 PM
Just for reference what firmware are you on?
Title: Re: OBI202 won't connect to wireless router
Post by: Spinland on December 21, 2012, 06:07:22 AM
3.0.0 (Build: 3460)

I updated the firmware over Ethernet first thing.
Title: Re: OBI202 won't connect to wireless router
Post by: HT_in_Forum on December 26, 2012, 02:37:10 PM
Dear customers,

Thank you for raising this issue to us.

We checked the issue you mentioned. We found the password of WPA1/2 for OBiWiFi cannot contain special character ' - "tick".

We verified that the issue does exist in lasted released firmware OBi202-3-0-0-3460.fw

Sorry for the inconvenience!

We will try to fix this issue at next release.

Regards,
Obihai Technology
Title: Re: OBI202 won't connect to wireless router
Post by: Spinland on December 26, 2012, 02:41:09 PM
And as luck would have it that's exactly the character my old WPA2 key began with.  Thanks for the confirmation.
Title: Re: OBI202 won't connect to wireless router
Post by: euclidobi on January 28, 2013, 12:12:28 AM
My WPA2 key starts with an alphanumeric but it still only says "connecting to" and occasionally "scanning". But even if I try a wrong password I DON'T get the authentication failure message. Does anyone know what might be wrong with my setup?

I have the obi202 with the latest firmware and I believe I've followed all the instructions in www.obihai.com/wifi/

Thanks.
Title: Re: OBI202 won't connect to wireless router
Post by: euclidobi on January 28, 2013, 12:22:02 AM
Nevermind. I kept trying and it finally says connected.  :) Not sure why it wasn't connecting before.
Title: Re: OBI202 won't connect to wireless router
Post by: yalej on January 29, 2013, 07:19:31 PM
I don't want to start a new thread, but I am also having problems having the WiFi adapter connect to my router. The wifi router is the Adaptec WiFi router that comes with FiOS installations.

Obi202 FW 3.0.1 (Build: 3722) (I just downloaded and installed this FW).

I only have WEP security. It just keeps trying to connect, then scanning, then trying to connect.

I have followed all the directions as far as I can tell.
Title: Re: OBI202 won't connect to wireless router
Post by: Ostracus on January 29, 2013, 09:38:19 PM
Will it connect without security?
Title: Re: OBI202 won't connect to wireless router
Post by: yalej on January 30, 2013, 07:06:23 PM
Well I just left it overnight and this evening it was connected. Moved it upstairs to my room so that it is only on wifi and it is still working. So far so good.