.....and nothing is working. I've had callcentric since May 2012 at which point I tested 911 and all was fine.
I had to call 911 two days ago and found out that May 2012 was the LAST time it worked.
Now I am trying to set this up myself via the outbound call route but keep getting errors on my obi110 device.
Here's my current default code in ITSP digitmap. I don't know how to adjust it to add the 10 digit#.
(*xx|1xxxxxxxxxx|<1815>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*]@@.)
Here's my current outbound call route code.
{([1-9]x?*(Mpli)):pp},{(<911:1XXXXXXXXXX>):sp1},{(<#:>):ph2},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Can somebody please help me. I have kids in the house and no 911 service. Thanks
I question if your 911 every worked properly. Your outbound call route is setup so that when you dial 911 it calls 1-815-XXX-XXXX on SP1. That is the number for your local Fire Department Dispatch.
If you want to use Callcentric's E911 service, then you need to sign up for it at Callcentric's site and then change your calling rules to dial 911 on the line that has Callcentric, which may not be SP1.
You're not providing enough information.
Who is your SP1 provider? Does it work? I expect not, because your dispatch number doesn't work.
Who is your SP2 provider? Does it work?
Which OBi do you have? 100? 110? 202?
Do you still have your POTS (plain old telephone service line)?
How do you want your 911 to work? Do you want it to call 911 via your POTS line? Do you want to utilize someone's E911 service? Or do you want to dial 911 and have it call your dispatch center?
Quote from: Rick on January 30, 2013, 07:27:28 AM
I question if your 911 every worked properly. Your outbound call route is setup so that when you dial 911 it calls 1-815-XXX-XXXX on SP1. That is the number for your local Fire Department Dispatch.
Right, so why do I get a recording that says
NO SERVICE CONFIGURED ERROR?Regarding callcentric, no, I do not want their service for reasons that I have explained.
Thanks
Please stop deleting your posts. Ask your questions, get answers, then ask another question.
My phone works fine. The only thing that is not working is 911.
Who is your SP1 provider? Does it work? Google Voice, works fine
Who is your SP2 provider? Does it work? None
Which OBi do you have? 110
Do you still have your POTS (plain old telephone service line)? No
How do you want your 911 to work?
Do you want it to call 911 via your POTS line?
Do you want to utilize someone's E911 service?
Or do you want to dial 911 and have it call your dispatch center? YOU GOT IT.
What? The only post I deleted was the one where I told you not to post the location of my 911 service.
Rick, you're not helping me. Please stop trying. You're making me mad. >:(
Somebody else, please help. I don't have time for this.
Thanks
No problem. I was about to give you a fix, but I'm done.
AngieA,
Rick is asking all the correct questions to help you. Please remember anyone here is a volunteer, we do not work for Obihai.
Things do look odd here. This:
{([1-9]x?*(Mpli)):pp},{(<911:1XXXXXXXXXX>):sp1},{(<#:>):ph2},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**3:>(Msp3)):sp3},{(<**4:>(Msp4)):sp4},{(<**9:>(Mpp)):pp},{(Mpli):pli}
mostly belongs in an OBi202, not an OBi110. Please confirm that you do indeed have an OBi110.
Show us the following:
Physical Interfaces -> Phone Port -> PrimaryLine
Physical Interfaces > Phone Port > DigitMap
Physical Interfaces > Phone Port > OutboundCallRoute
Service Providers -> ITSP Profile A -> General -> DigitMap
It looks from your setup you wish to direct 911 to your PSTN provider on your Line Port. Is this correct?
Meanwhile, if you have a cell phone, then that can be used for 911 until this is sorted.
I'm sorry Rick. I am very frustrated here as you can tell.
Ianobi,
No wonder my code is not working if that's code for anything other than my obi110.
I got that coding from this forum but didn't know it was for an obi202.
I've got to step away from the computer, will respond upon return.
Thanks
I believe it was indicated that there is no PStN service.
"Do you still have your POTS (plain old telephone service line)? No"
Thanks, MurrayB. I should have read that more carefully.
Options for 911 seem to be running out!
That's why she's getting the message she is getting. She is either dialing 911 via the non-existent POTS line, or via SP2 which is no longer there.
She had Callcentric, it supposedly worked, then she either cancelled her POTS line or her Callcentric line or both and now she gets the no service message.
I suspect she hasn't realized yet that dialing her dispatch center won't provide location information to the dispatcher, so if she needs this for her kids, she's probably proceeding down the wrong path.
Quote from: ianobi on January 30, 2013, 09:29:35 AM
Options for 911 seem to be running out!
CallCentric seemed to be one possibility, but in rereading things CC is not being used anymore:
1. "....I've had callcentric since May 2012 at which point I tested 911 and all was fine. "
2. "Who is your SP2 provider? Does it work? None"
Ianobi, please see below my answers. Thanks
Show us the following:
Physical Interfaces -> Phone Port -> PrimaryLine
PSTN Line
Physical Interfaces > Phone Port > DigitMap
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))
Physical Interfaces > Phone Port > OutboundCallRoute
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
Service Providers -> ITSP Profile A -> General -> DigitMap
(*xx|1xxxxxxxxxx|<1815>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|011xx.|xx.|(Mipd)|[^*]@@.)
It looks from your setup you wish to direct 911 to your PSTN provider on your Line Port. Is this correct?
Yes.
Here's what I suggest:
Physical Interfaces -> PHONE Port -> PrimaryLine: PSTN Line
Voice Service -> Auto Attendant -> PrimaryLine: PSTN Line
Physical Interfaces > Phone Port > DigitMap:
([1-9]x?*(Mpli)|[1-9]S9|[1-9][0-9]S9|911|**0|***|#|**1(Msp1)|**2(Msp2)|**8(Mli)|**9(Mpp)|(Mpli))
Physical Interfaces > Phone Port > OutboundCallRoute
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
All the above is default for an OBi110 and sends 911 direct to the Line Port with no processing needed from any DigitMap.
For Google Voice:
Service Providers -> ITSP Profile A -> General -> DigitMap:
(1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|<1aaa>[2-9]xxxxxx|011xx.)
Replace aaa with your your local code.
PSTN:
Physical Interfaces -> LINE Port -> DigitMap :
(1xxxxxxxxxx|<1>[2-9]xxxxxxxxx|<1aaa>[2-9]xxxxxx|011xx.|xx.)
Replace aaa with your your local code.
With the above settings all calls will go out via PSTN unless you dial **1 first to send them via GV.
If you wish to use GV as the Primary Line, then change to:
Physical Interfaces -> PHONE Port -> PrimaryLine: SP1 Service
Voice Service -> Auto Attendant -> PrimaryLine: SP1 Service
If you do this, then all calls go out via GV unless you dial **8 to send them to the PSTN.
With this setup, whatever you choose as PrimaryLine, 911 will go out to PSTN via Line Port with no ** codes required.
Of course, you will need a PSTN telco to make this work.
I don't think Angie has a PSTN line. I believe she wants to call an 11 digit number out SP1 when 911 is dialed.
Angie, If I'm correct then do:
Change Physical Interfaces -> Phone Port -> PrimaryLine = SP1
Add to the beginning of your Phone OutboundCallRoute:
{(<911:1815123456>):sp1},
So azrobert, instead of using the default code below that is currently in the outboundcallroute:
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
I would change it to:
{(<911:1815123456>):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
So all the code below is deleted:
{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1))
Is that right?
NO. Don't delete anything.
Phone OutboundCallRoute should look like this:
{(<911:1815123456>):sp1},{([1-9]x?*(Mpli)):pp},{(<#:>|911):li},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
I believe the problem with your original configuration was your Phone Primary Line was set to PSTN.
If you had it set to SP1 it would have worked. If you want an explanation, just ask.
Edit:
I see why you're asking to delete rules.
The processing goes left to right, so the 2nd test for 911 is irrelevant.
Ok, I see. I don't know why I translated (add the code to the beginning) to mean I'd have to delete some code.
Ok, so I've done what you've said, hit submit, I called 911 (they are expecting my call), and still I get NO SERVICE CONFIGURED ERROR.
Should I try a reset of the obi?
Azrobert:
You are correct, the problem that she had is when she set things up last May 911 was going out to her PSTN, i.e. landline. That's why it worked.
Then, she likely got rid of her landline. That's why it stopped working.
Now, she only has Google Voice, and therefore has to call the dispatch line via Google Voice. But she answers "Yes" to the PSTN question, not understanding that PSTN means "Public Switched Telephone Network", i.e. the phone company, with which she no longer has a line.
And, I fear, she doesn't understand that by using Google Voice to call the dispatch number, which see says she needs because of her kids, the dispatcher will have no idea where she lives unless the kids or whoever else dials the phone can supply complete address including city.
Unfortunately, people get things like OBi's without understanding the nuances, which is why I go back to what I've said all along - the OBi is NOT a device that people should get unless they are technically savvy. This is a perfect example - they get an OBi 110, are happy with GV, cancel the landline, and don't realize they then eliminated the ability to dial 911.
I'm concerned that she never answered the questions that ianobi posed to understand what's setup on SP1 and SP2.
I do hope you and her can resolve this - having 911 service in any form is of course very important - but I'm afraid this will result in her head exploding.
NO SERVICE CONFIGURED is because you are dialing out on SP1 and you haven't set it up with a provider, like Google Voice.
1st check if the changes I suggested are still set.
If they are correct then remove the 2nd test for 911.
Now Phone OutboundCallRoute should look like this:
{(<911:1815123456>):sp1},{([1-9]x?*(Mpli)):pp},{**0:aa},{***:aa2},{(<**1:>(Msp1)):sp1},{(<**2:>(Msp2)):sp2},{(<**8:>(Mli)):li},{(<**9:>(Mpp)):pp},{(Mpli):pli}
This will not correct the problem. It's for diagnostics.
I think you now should get "No Call Route Available".
Are you rebooting the OBi110 after you make changes?
QuoteAnd, I fear, she doesn't understand that by using Google Voice to call the dispatch number, which see says she needs because of her kids, the dispatcher will have no idea where she lives unless the kids or whoever else dials the phone can supply complete address including city.
Angie,
Rick is absolutely correct. Is this what you really want?
Ok, after azrobert's suggestion didn't work for me (AND I BELIEVED THAT IT SHOULD), I took a leap and deleted the obi device and then re-added it, hoping it would clear out any corrupted data, or left over data from my cancelling callcentric >:(, and then allow me to make my new configuration changes.
By the way, my advise here if I may provide a little, is that when things are not working and you believe they should be, try deleting and re-adding your obi device, but ask the professionals here if you should or not based on your problem.
Anyway, once I re-added the device, I wasn't even able to make a regular call, let alone a 911 call, but that was because I have a two step verification code with Google. I generated a new code, and entered it into the configuration and poof, I am making calls again, and not just any calls, calls to the 911 center, because the code and steps I was given by (azrobert) worked.
The dispatcher and I had a nice chat about the crazy time I just had trying to get this to work, but it is working now, AND YES I KNOW/KNEW ABOUT THE ADDRESS ISSUE. Did anybody see my original post that spoke about the fact that for 8 months of paying for and thinking callcentric had my back, and didn't,..... well, at least now I know that when I call 911, I'm not going to get a damn recording telling me there is no service.:o
I am grateful to everyone here who tried to help me. My only advise to those of you providing help is that you READ and ASK THE RIGHT QUESTIONS. I had people doubting what I posted, and then ask me questions that I had already posted answers to which is very frustrating.
In the end AZROBERT, knew exactly what I was trying to accomplish and in two steps, gave me my solution.
Thanks again EVERYONE!
"well, at least now I know that when I call 911, I'm not going to get a damn recording telling me there is no service."
Don't be so sure. Ask the dispatcher "What happens to my call if all dispatchers are busy on 911 calls?
In my case with a setup such as yours I would get a recording to leave a message or call 911 if an emergency. Happened twice, so I switched to GV911.com for $12 bucks a year. I also use smart911.com, maybe available in your area. (free)
Good luck.
Bites tongue...
And you should. ;)
I understand fully the risks here. When I signed up with callcentric I was SO SURE, and look at where that got me. Basically until there is a sure fire way that users like us are assured that VOIP will work with E911, (which will never happen) we are all taking a chance. I will look into smart911.com based on your suggestion, but I will NOT pay for another service like callcentric.
Secondly I would suggest that everybody who thinks they are safe with these companies like callcentric, that they test 911 minimum once a month. If I had done that I would have known that callcentric was collecting their fee, and that's about it for the 8 months that I was with them.
What makes you so sure that callcentric was the problem with the no service configured error? I don't think they are to blame for your paid service not working.
Quote from: AngieA on January 30, 2013, 01:14:28 PM
Did anybody see my original post that spoke about the fact that for 8 months of paying for and thinking callcentric had my back, and didn't,..... well, at least now I know that when I call 911, I'm not going to get a damn recording telling me there is no service.:o
I must have missed that post. How exactly is it Callcentric's fault that you had the Obi misconfigured?
I must have missed that post. How exactly is it Callcentric's fault that you had the Obi misconfigured?
You missed two posts then, because I didn't mis-configure anything. Callcentric was set up, I tested it with 911 and everything was fine, so I thought, until a couple days ago (8 months later) when I tried to call 911. According to callcentric my obi device fell off of their radar probably a week after I signed up with them, yet they continued to collect monthly fees. I've had Google voice since day one, never had a pots line, therefore I had no reason to make any configuration changes since I set this up 8 months ago.
I don't know about you, but when I pay for a service, I expect it to work especially in a matter as serious as 911 service. And, when it stops working for what ever reason, I expect for the company providing me service to alert me.
Now, I didn't come here for anything other than help with how to put the code in correctly, so that I could program my device to call an 11 digit number. That's it, that's all, it works now, so why am I having to defend my experience with callcentric? If you like callcentric then bully for you, I don't.
CallCentric is not, nor is any other paid VoIP provider commonly used, going to pro actively alert you that your OBI device (or any other ATA device) is not registered.
In that way it's like a cable television subscription, you sign up and pay for the service, but it's up to you to turn on the TV and tune in to the various channels.
CallCentric does have a status indicator on their 'dashboard' page when you login to your account on their website. It will show "your phone is registered" or "... not registered..." Like wise you can look in the Obi 'System Status' pages. Based on what you are saying here, and short of actually testing a 911 call, these are the only ways of 'observing' if your CallCentric, and hence your 911 service, is live and active.
Yep, that's a great gig if you can get it. Charge people for a service, don't tell the customer they you are not responsible for making sure it does what you're paying for it to do, and that you don't monitor a damn thing, and hope, and in fact count on the fact that the average person doesn't know any better, because it's complicated stuff we're talking about here, so you can sit back and rake in the dough.
They sure know how to monitor whether or not your balance is low. You mean to tell me they can't monitor unregistered devices. Sure they can, but why would they if people accept and are OK with the fact that they don't.
I'll take my chances with my current set up.
I think this post clearly demonstrates why some individuals with little or no knowledge shouldn't be messing with VOIP or a OBi ATA. The worst part is when they have a bad attitude to begin with. Obviously, the OP doesn't even know what a PSTN line is and had her device setup to use the PSTN Line as his/her Primary line. To top it off, the expectation that a VOIP provider should alert her that e911 is not functional for whatever reason is just plain comical. You DO NOT need to be registered to Callcentric's Server in order to make e911 calls, since a user could setup Callcentric on one of the Gateway Accounts and use this setup for e911 calls. It has been mentioned repeatedly, that users should check their e911 system at least once per month, yet many still do not heed that advice. The same is true of one's Alarm System.
It is rather interesting that the claim was the need to have a reliable e911 calling ability, yet now chose to accept the risk associated with calling a non-911 number, which in my experience, is a total joke. In my jurisdiction, I don't think anyone answers that number after certain hours and often times, the calls goes to voice mail even during normal working hours! I suspect that in this case, cost avoidance (although small) is at the crux of this issue. Anveo e911 cost only $0.80 per month and with the help of Forum Members (althogh might not be necessary) can be easily set up to provide the reliability required, while mothly test would ensure that the set up is working properly.
There was a period when Callcentric had some issues and I'm not sure this was the time period the OP was experiencing problems with e911. There is a thread on this site, which outlines a process which allows a "Roo-Over -e911" setup, where if the primary is some how unavailable, then the secondary or third provider would be automatically used. Reading AngieA's rant about what others should do is hilarious, when it is obvious to any well thinking individual what the proper choices are. I hope others would ignore AngieA's recommendations and think through what the proper course for e911 should be. AngieA is clueless and in no position to be offering others any solutions!
Quote from: AngieA on January 30, 2013, 09:26:29 PM
Yep, that's a great gig if you can get it. Charge people for a service, don't tell the customer they you are not responsible for making sure it does what you're paying for it to do, and that you don't monitor a damn thing, and hope, and in fact count on the fact that the average person doesn't know any better, because it's complicated stuff we're talking about here, so you can sit back and rake in the dough.
They sure know how to monitor whether or not your balance is low. You mean to tell me they can't monitor unregistered devices. Sure they can, but why would they if people accept and are OK with the fact that they don't.
I'll take my chances with my current set up.
You are expecting a whole lot for $1.50 per month. Which in CC's case goes (almost completely I presume) to taxes and fees for 911 services. So they are effectively offering this to you for no cost.
> don't tell the customer they you are not responsible for making sure it does what you're paying for it to do,
IMO you are wildly mistaken on this point. Multiple warnings on the Obi devices, the Obi portal, and in CC sign up process and their terms of service. You can't possibly miss all that.
Quote from: RFord on January 31, 2013, 07:02:35 AM
I think this post clearly demonstrates why some individuals with little or no knowledge shouldn't be messing with VOIP or a OBi ATA. The worst part is when they have a bad attitude to begin with. Obviously, the OP doesn't even know what a PSTN line is and had her device setup to use the PSTN Line as his/her Primary line. To top it off, the expectation that a VOIP provider should alert her that e911 is not functional for whatever reason is just plain comical. You DO NOT need to be registered to Callcentric's Server in order to make e911 calls, since a user could setup Callcentric on one of the Gateway Accounts and use this setup for e911 calls. It has been mentioned repeatedly, that users should check their e911 system at least once per month, yet many still do not heed that advice. The same is true of one's Alarm System.
It is rather interesting that the claim was the need to have a reliable e911 calling ability, yet now chose to accept the risk associated with calling a non-911 number, which in my experience, is a total joke. In my jurisdiction, I don't think anyone answers that number after certain hours and often times, the calls goes to voice mail even during normal working hours! I suspect that in this case, cost avoidance (although small) is at the crux of this issue. Anveo e911 cost only $0.80 per month and with the help of Forum Members (althogh might not be necessary) can be easily set up to provide the reliability required, while mothly test would ensure that the set up is working properly.
There was a period when Callcentric had some issues and I'm not sure this was the time period the OP was experiencing problems with e911. There is a thread on this site, which outlines a process which allows a "Roo-Over -e911" setup, where if the primary is some how unavailable, then the secondary or third provider would be automatically used. Reading AngieA's rant about what others should do is hilarious, when it is obvious to any well thinking individual what the proper choices are. I hope others would ignore AngieA's recommendations and think through what the proper course for e911 should be. AngieA is clueless and in no position to be offering others any solutions!
And your recommendations were? Do me a favor and stay out of my business buddy. Callcentric is bull****, that's my story and I'm sticking to it. I came here for help, I got help from a person who knew what I was trying to accomplish, and I'm pretty good with that. Your comment was a waste of time and keystrokes.
You are expecting a whole lot for $1.50 per month. Which in CC's case goes (almost completely I presume) to taxes and fees for 911 services. So they are effectively offering this to you for no cost.
> don't tell the customer they you are not responsible for making sure it does what you're paying for it to do,
IMO you are wildly mistaken on this point. Multiple warnings on the Obi devices, the Obi portal, and in CC sign up process and their terms of service. You can't possibly miss all that.
[/quote]
What I failed to do was research on CC before I signed up. What is clear and evident are the many posts on this very forum about people who have cancelled CC for various reasons, one main being their unreliability.
I will not be monitoring any more asinine posts from people who have nothing better to do with their time than rant and rave about my problems, my issues, and my lack of knowledge, and blah blah blah. I came, I saw, and I'm really impressed for the most part with the people who are truly knowledgeable here, and are truly interested in helping people. Then there are others like Rford who well, never mind, it doesn't matter.
CoalMiner I appreciate what you are trying to tell me, I just don't think CC does a good job, and feel they could do better at informing their new customers of the risks involved, and informing them of network problems etc. I saw nothing on their website when I signed up about potential problems, and I believe I saw verbiage like, you don't need to test 911 once it is set up. Ahahahahaa, alrighty then.
Hey folks.
Much vitriol in this thread. I think that it has set a new (low) stadard since the days of MichganTelehpne vs RonR. Man those were the days. Those exchanges were sometimes of epic proportions. It was like a Cecil B. DeMille movie (larger than life). It was all one sided since RonR would never reply.
The tone set is unfamiliar territory for those who are regulars here in OBi-land. It is not hard to predict that there is a very good chance that it will be deleted soon. This might be your last chance to take a picture of it and put it in your scrap book.
Peace
AngieA does have a point on :
Callcentric,
"911 - Emergency Services
Should I test calling 911?
No, you do not need to test 911 Dialing. If you have received an email stating that your 911 service has been activated, then 911 will work should you ever need it."
Quote from: lhm. on January 31, 2013, 09:54:35 AM
AngieA does have a point on :
Callcentric,
"911 - Emergency Services
Should I test calling 911?
No, you do not need to test 911 Dialing. If you have received an email stating that your 911 service has been activated, then 911 will work should you ever need it."
Kinda misleading huh? Thank you lhm.
Quote from: Rick on January 30, 2013, 12:00:57 PM
Azrobert:
Unfortunately, people get things like OBi's without understanding the nuances, which is why I go back to what I've said all along - the OBi is NOT a device that people should get unless they are technically savvy. This is a perfect example - they get an OBi 110, are happy with GV, cancel the landline, and don't realize they then eliminated the ability to dial 911.
Right. I think Obi marketing is partially to blame here. They make it sound like all you have to do is plug it in and away you go! Free phone service!
I fell into this camp at first. Fortunately, I have enough technical tenacity to see things through and got my 100 set up correctly with an E911 provider on sp2.
I also keep the Obi dashboard and the Anveo site dashboard refreshed on my computer to make sure that everything is working OK. Since I am using a technology that is not as well established as POTS, I feel it is my responsibility to make sure E911 is there when or if I need it. Blaming CC or anyone else for failure during an emergency is not going to turn back the clock and make everything better.
Quote from: AngieA on January 31, 2013, 10:10:13 AM
Kinda misleading huh? Thank you lhm.
I disagree. It is only misleading if you do not understand that callcentric's configuration of 911 services has nothing to do with your obi talking to their service. It only means that if your device dials 911 through their service, it'll get routed to your 911 dispatch center, and the dispatch center will get a proper number to call you back at.
Note that Anveo does have a service for $2.99 per month or $30 per year with which you will be notified when 911 is called, or if the SIP device goes offline (which disables your 911 service).
Quote from: aopisa on February 03, 2013, 10:49:14 AM
Quote from: Rick on January 30, 2013, 12:00:57 PM
Azrobert:
Unfortunately, people get things like OBi's without understanding the nuances, which is why I go back to what I've said all along - the OBi is NOT a device that people should get unless they are technically savvy. This is a perfect example - they get an OBi 110, are happy with GV, cancel the landline, and don't realize they then eliminated the ability to dial 911.
Right. I think Obi marketing is partially to blame here. They make it sound like all you have to do is plug it in and away you go! Free phone service!
I fell into this camp at first. Fortunately, I have enough technical tenacity to see things through and got my 100 set up correctly with an E911 provider on sp2.
Oh absolutely. I had no idea what I was getting into when I signed up for this, aside from the 911 issue, and boy did I get a shocker. I had no idea there was a back end that I would have to manage. Luckily during the year+ that I've have the device, I've had few problems, and this is my first time actually posting to the forum.
I tried to find my answers in the forums and fix things myself before posting, but after two days, I gave up. As everybody now knows and have been told by people here in this forum, I have no idea what the heck I am doing, but guess what, I'm not afraid of the difficulties and I at least TRY to figure things out for myself.
Your quote from azrobert is from a post outside of mine, but he is happy to help people, he is an expert, and I couldn't be happier that he knew how to help me right out the gate, AND OBI SHOULD BE PAYING HIM AS A CONSULTANT.
So yes, I agree that because this is not a plug and play device, I would be hesitant about messing around with it, and you said a mouth full saying that obi does little to advise people about what they're getting into, and makes it seem like it's as easy as 1,2,3. But, once the money is made, it's made, and they have the people in the forums to pick up the slack.
As far as the E911 thing, please, that's a whole nuther story.
Quote from: AngieA on February 03, 2013, 11:38:46 AM
Your quote from azrobert is from a post outside of mine, but he is happy to help people, he is an expert, and I couldn't be happier that he knew how to help me right out the gate, AND OBI SHOULD BE PAYING HIM AS A CONSULTANT.
Angie,
Thank you for the kind words!
Obihai,
Where's my paycheck?
LOL
Quote from: azrobert on February 03, 2013, 04:11:12 PM
Quote from: AngieA on February 03, 2013, 11:38:46 AM
Your quote from azrobert is from a post outside of mine, but he is happy to help people, he is an expert, and I couldn't be happier that he knew how to help me right out the gate, AND OBI SHOULD BE PAYING HIM AS A CONSULTANT.
Obihai,
Where's my paycheck?
LOL
LOL - Yes, show him the money! :D