I have an OBi100 with voice prompts I set up for the Auto Attendant. I'd like to clone those to my new OBi202. So far, I haven't figured out how.
The manual gives instructions how to back up the User Prompts, and that created a backupaa.dat file. I found a reference that you're supposed to use the "install firmware" selection to restore it, and that seemed to work, but when I checked, I still had the factory prompts. I rebooted, repeated, etc., but that's all that happens.
First question, is this even possible? Can you restore a backupaa.dat file from an OBi100 to an OBi202?
If so, the second question is, what am I doing wrong? Do I need to change some settings on the OBi202? It's not clear from the manual.
Thanks.
As it turned out, I had backed up and restored the voice prompts to the 202. It was still playing the factory prompts because I hadn't manually updated the prompt list (see page 112 of the Admin Guide). When I checked the IVR for the recordings, there they were. I guess I had assumed that all the AA settings would come over with the recordings. They don't.
So, I just had to play all my recordings from the IVR, jotting down what each one was, and then map their corresponding %UserN% names into the prompt list.