OBiTALK Community

General Support => Day-to-Day Use => Topic started by: joea on April 14, 2013, 07:30:56 AM

Title: Can't use Obi. Shows yellow triangle with exclamation mark inside!!!
Post by: joea on April 14, 2013, 07:30:56 AM
Just this morning realized that Obi stopped working.
When logged into my account, I see a yellow/orange triangle with exclamation mark inside!!! Says 'Firmware update' What thhehell is that and what I am supposed to do?! When I click on it it forwards me to forum with technical giberish... Anyway, can't receive, can't make calls.
What's wrong?
Thank you for your help in advance!
Title: Re: Can't use Obi. Shows yellow triangle with exclamation mark inside!!!
Post by: bawaji on April 14, 2013, 11:08:01 AM
Try dialing ***6 from your phone and see if it gives a voice prompt stating "Software Update Available". If it does, follow the prompt to upate the software and see if that helps. If there is no response to ***6, it could be a network or setup issue assuming the device is fine.