OBiTALK Community

General Support => On-Topic: Obihai and OBi Products => Topic started by: huipalua on April 23, 2013, 12:39:41 AM

Title: Obi110 Crashes after 100 seconds
Post by: huipalua on April 23, 2013, 12:39:41 AM
So I have been using my Obi110 for about 6 months with no issues, never even needed a reboot. This past weekend I found my phone unable to make or receive any calls. I power cycled the device and right away my test call worked. Then a short while later it stopped. I have timed it about 5 times now and the device works for about 100 seconds after a reboot then it appears to crash. For the first 100 seconds I can get into the device's web setup but after time runs out there is no access.

Is there anyway to overcome this crash? I can't update the device as it won't stay up long enough to upgrade. Any ideas?

Title: Re: Obi110 Crashes after 100 seconds
Post by: RFord on April 23, 2013, 05:32:10 AM
Have you made any changes to your Router/Network recently?  Added any new device to your LAN?  Are you using a Static IP Address and if so, is it outside your DHCP range?

Can you temporarily connect the OBi110 to your Modem directly to see how it behaves?
Title: Re: Obi110 Crashes after 100 seconds
Post by: huipalua on April 23, 2013, 10:39:20 AM
No new devices, no changes to the network. My Obi's IP address hasn't changed for 6 months. When I get home tonight I will try hooking it up directly with my cable modem and see if it stays up.
Title: Re: Obi110 Crashes after 100 seconds
Post by: RFord on April 23, 2013, 12:55:29 PM
Before you try the direct connection to the modem, first try to power down the OBi110, then your Router and finally your Modem.  I would disconnect any other devices from your Router.  Power up your Modem and let it sync.  Then Power your Router.  Wait a minute or two and then connect/power up the OBi110 only.  The OBi110 should be the only device connected to your Router/Network.  Test.  If that doesn't work, then you can try the direct connection to your Modem and remember to power cycle the Modem after connecting the OBi110!
Title: Re: Obi110 Crashes after 100 seconds
Post by: huipalua on April 24, 2013, 09:06:33 AM
Thank you for the advice but all of the suggestions above did not work. My Obi110 still crashes after 90-100 seconds.

Any other ideas?
Title: Re: Obi110 Crashes after 100 seconds
Post by: Shale on April 24, 2013, 10:40:07 AM
Replace the OBi110.
Title: Re: Obi110 Crashes after 100 seconds - Solved!
Post by: huipalua on May 04, 2013, 06:05:53 PM
The following instructions sent by the Obihai Support Team has resurrected my Obi110. Posting it here in case anyone else runs into the same symptoms:

- factory reset your OBi by dialing ***8 and press 1 to confirm
Also you need to re-add your device to OBiTALK.
1. login to www.obitalk.com
2. ADD DEVICE, and follow all the steps with **5 xxxx  (this step is still needed to bind the device to obitalk).
3. Click on SP1, and select Google Voice
And reenter your gmail username/passwd into the appropriate fields, and hit Submit.

Once the SP1 GV status becomes "Connected", you are good to go.