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General Support => Installation and Set-Up (Devices) => Topic started by: MichaelC on June 04, 2013, 08:39:22 PM

Title: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on June 04, 2013, 08:39:22 PM
I have a time warner cable VOIP number I use for business that I MUST Keep.  I picked up a google voice account about a year ago and have been putting my google voice number on all my business marketing materials. 

I want to port over the current time warner cable VOIP number and hook it up with my OBi110.  I realize I may have to buy some pay as you go phone, but I'm willing to do what's necessary to keep my business line.    ;D
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Shale on June 05, 2013, 04:29:05 AM
You don't need to port via a cellphone account, unless you are porting to Google. If you port to a VOIP provider, then that is not needed. My port to Anveo from my wire phone took just under a week to complete. I expect other VOIP providers, such as Callcentric and VOIP.ms,  to be as successful. Do not drop the TW voice service until your port is complete. There is something to be said for using more than one service. The popular VOIP providers are cheap compared to your TW service. GV is free thru 2013, but beyond that is not known.

If you are porting to GV, there are a lot of discussions on porting via a prepaid cellphone that a search will find, including the sticky thread on this forum.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on June 05, 2013, 10:48:01 AM
I do not want to port to another service, I want port my TWC to GV. 

I currently have a GV number I use for all of my marketing materials.  I have this GV number ring my TWC line.

My question is, how do I get my TWC over to GV?
Is it possible to have my marketing material GV account forward to my other GV number?
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Shale on June 05, 2013, 12:11:37 PM
Quote from: MichaelC on June 05, 2013, 10:48:01 AM
I do not want to port to another service, I want port my TWC to GV. 

I currently have a GV number I use for all of my marketing materials.  I have this GV number ring my TWC line.

My question is, how do I get my TWC over to GV?
See this thread:
http://www.obitalk.com/forum/index.php?topic=1051.0
Quote from: MichaelC

Is it possible to have my marketing material GV account forward to my other GV number?
Yes. That would best be done in your GV account for the number that you want to transfer rather than in the OBi.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Rick on June 06, 2013, 03:40:11 AM
You cannot forward a GV number to another GV number.  However, you can have the new number be the main number and the other be the secondary number.  When people call the secondary number, it rings the main number.

Or, get an OBi110 and setup both GV accounts.  Calls to either number ring the phone.  Make a call on either number by dialing **1 or **2 before the call.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on June 06, 2013, 11:34:49 AM
Thanks Rick.

I have already purchased the OBi110.  I an just looking at my porting options.

I don't have a T mobile account.  I am a verizon cell phone customer.

I have no idea what a sim card is as well.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Shale on June 06, 2013, 12:14:06 PM
For your situation, would get a second GV account and port to that. It may be handy to have two accounts.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: LeoKing on June 06, 2013, 12:45:16 PM
T-Mobile Prepaid is having free SIM activation kit promotion (http://prepaid-phones.t-mobile.com/phone-sim-card), just use the code 99SIM at checkout to get $0 charge for the kit and free shipping. You can order 2 kits max. I think the promotion is still valid as of today.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Rick on June 07, 2013, 03:54:37 AM
Quote from: MichaelC on June 06, 2013, 11:34:49 AM
Thanks Rick.

I have already purchased the OBi110.  I an just looking at my porting options.

I don't have a T mobile account.  I am a verizon cell phone customer.

I have no idea what a sim card is as well.

Then I suggest you do some reading  ;).  The porting process is well documented and you'll need to use a cell account of some type that will be closed as part of the port, which is why people usually get an AT&T Go Phone or put a cheap/free T-Mobile sim card (Google is your friend) in an unlocked AT&T phone or a T-Mobile phone.  Verizon phones work on a different network and are not compatible.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: RFord on June 07, 2013, 05:57:10 AM
Quote from: LeoKing on June 06, 2013, 12:45:16 PM
T-Mobile Prepaid is having free SIM activation kit promotion (http://prepaid-phones.t-mobile.com/phone-sim-card), just use the code 99SIM at checkout to get $0 charge for the kit and free shipping. You can order 2 kits max. I think the promotion is still valid as of today.

Thanks for the heads up on the T-Mobile deal.  I order two SIM cards and yesterday and although I have no immediate need, I will hang on to them until such time as the need arise.  When I did the check out, the total cost was $0.00 for both!
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: LeoKing on June 07, 2013, 07:15:29 AM
I also ordered 2 SIM kits for my relatives.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on July 30, 2013, 12:10:46 PM
I have been trying to get a free cell phone from a friend, but that hasn't worked out.  I don't even know what a SIM card does.  Sucks that Verizon doesn't allow this porting as I have an old Verizon cell phone that isn't in use.

With that being what would be my best and cheapest way to get this done?  I have an OBi110 just sitting here in my office!  ???
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: dircom on July 30, 2013, 12:25:53 PM
Quote from: MichaelC on July 30, 2013, 12:10:46 PM
I have been trying to get a free cell phone from a friend, but that hasn't worked out.  I don't even know what a SIM card does.  [google could help you on that]

Sucks that Verizon doesn't allow this porting as I have an old Verizon cell phone that isn't in use.
[you can use Verizon]

With that being what would be my best and cheapest way to get this done?  I have an OBi110 just sitting here in my office!  ???

borrow a tmobile phone from a friend, or buy a cheap one on craigslist, or try freecycle.org, then get a cheap tmobile sim card from tmobile.com
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: RFord on July 30, 2013, 12:29:48 PM
You SHOULD be able to port your number to the Verizon and then to Google Voice.  GV can only port from a Mobile Carrier at this time.  The limiting issue is whether GV can port YOUR specific number, which depends on the rate center that the number is located.  GV uses Bandwidth.com for their DIDs and they do not have a presence in every Rate Center.  So, if Bandwidth.com doesn't have a presence in your rate center, you will not be able to port YOUR number to GV irrespective of which Mobile Carrier you use as the intermediate.

You can use the link below to see if Bandwidth.com can port your number.  You need the first 6 numbers of your DID to use the tool:

NPA-NXX

http://www.localcallingguide.com/lca_telco.php?ocn_name=bandwidth&npa=&ocn=

Quote from: MichaelC on July 30, 2013, 12:10:46 PM
I have been trying to get a free cell phone from a friend, but that hasn't worked out.  I don't even know what a SIM card does.  Sucks that Verizon doesn't allow this porting as I have an old Verizon cell phone that isn't in use.

With that being what would be my best and cheapest way to get this done?  I have an OBi110 just sitting here in my office!  ???
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Rick on July 30, 2013, 12:51:42 PM
I'd recommend you return the OBi.  Every step in this process us going to be difficult for you. 
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on July 30, 2013, 11:13:14 PM
Quote from: RFord on July 30, 2013, 12:29:48 PM
You SHOULD be able to port your number to the Verizon and then to Google Voice.  GV can only port from a Mobile Carrier at this time.  The limiting issue is whether GV can port YOUR specific number, which depends on the rate center that the number is located.  GV uses Bandwidth.com for their DIDs and they do not have a presence in every Rate Center.  So, if Bandwidth.com doesn't have a presence in your rate center, you will not be able to port YOUR number to GV irrespective of which Mobile Carrier you use as the intermediate.

You can use the link below to see if Bandwidth.com can port your number.  You need the first 6 numbers of your DID to use the tool:

NPA-NXX

http://www.localcallingguide.com/lca_telco.php?ocn_name=bandwidth&npa=&ocn=

Quote from: MichaelC on July 30, 2013, 12:10:46 PM
I have been trying to get a free cell phone from a friend, but that hasn't worked out.  I don't even know what a SIM card does.  Sucks that Verizon doesn't allow this porting as I have an old Verizon cell phone that isn't in use.

With that being what would be my best and cheapest way to get this done?  I have an OBi110 just sitting here in my office!  ???

What are my 6 numbers of my DID?
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on July 30, 2013, 11:14:36 PM
Quote from: Rick on July 30, 2013, 12:51:42 PM
I'd recommend you return the OBi.  Every step in this process us going to be difficult for you. 

Just bc. I am totally new to SIM cards and parting doesn't make me an idiot.  The only cell provider I have EVER used is Verizon.  Nobody where I live has a T mobile phone.  Those things are garbage.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Rick on July 31, 2013, 07:06:10 AM
Michael:

These forums are for people to ask for help when they've got an OBi and they don't understand some part of how to use it - or they have problems with it.  The volunteers on this site provide support.  OBi also has a ticket system for customers to ask OBi for help.

OBi devices power phone service for many Voice Over Internet Protocol (VOIP) providers.  Moving your phone number from your current provider to a VOIP provider, including Google Voice, is outside the OBi -and people on the forum have provided numerous posts on how to do that.

Using an OBi is not for the non-technically inclined.  It is not a seamless process, there are issues, and OBi is not an aggressive customer support company.  In other words, you have to have some technical bent to want to go this route, IMHO.

You seem to have little interest in a) reading, b) following instructions, or c) using the internet to lookup things you don't understand.  We've provided answers to you over the past few months, and you've now popped back on after 6 weeks since you last asked questions.

You can port your number with T-Mobile (and no, their phones are not garbage), AT&T or Verizon.  You've been provided with that info.  It is irrelevant who your cell phone service is with today.  Porting is temporary, and can be with multiple cell companies.  Pick the cheapest option.

You don't know what a SIM card is.  Google provides the answer: https://www.google.com/search?q=what+does+a+sim+card+do&oq=what+does+a+sim+card+do&aqs=chrome.0.69i57j5j0l2j69i62l2.3120j0&sourceid=chrome&ie=UTF-8  Now you know.

Whatever cell company you use, when the port is done the account gets closed automatically.  People use pay as you go phones.  You can buy these at most stores or online.  Want to use your Verizon phone?  No problem.  Call them and tell them what phone you have and ask if they will activate it on a pay as you go plan.   There are posts all over the forum about this, including ones where I have provided a link to a cheap pay as you go phone. 

When you port, you may, or may not, run into issues that you'll have to work out with the cell company.  Google provides NO SUPPORT.  This isn't for the faint of heart.

Have you added your existing GV number to your OBi and gotten that to work?  If you can't make that work then your new ported number also won't work.  And you've been told that you will not be able to have one GV number forward to the other, so this may not help you get to your final destination anyway, unless you're planning on having each GV number ring separately via the OBi.  By the way, also explained on the forum is that if you setup a GV number to also ring your regular cell phone, you cannot setup a 2nd GV number to also ring that cell phone.  "Forwarding phones" cannot be setup on more than one GV account.

Hope this helps.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Shale on July 31, 2013, 12:58:38 PM
Let me offer another view. Porting a number to GV has nothing to do with OBiHau. I think submitting an OBI trouble ticket for help in porting to GV would be inappropriate.  Despite that, there is a long sticky thread with people's porting experiences and advice on this forum: http://www.obitalk.com/forum/index.php?topic=1051.0

http://productforums.google.com/forum/#!forum/voice
Google has a porting-in  FAQ at <https://support.google.com/voice/answer/1065667?hl=en&ctx=cb&src=cb&cbid=-1x337grbgteon>
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Lavarock7 on July 31, 2013, 04:04:06 PM
My personal opinion (for what it's worth) is that I would not rely upon GoogleVoice for a business. Perhaps you don't really get many calls and just want to keep the number because it is on business cards, etc. Still, GV may not be free in the future, it is not the easiest thing to port a non cellphone number to them and that may fail.

Yes, GV is free to call out and receive calls, but also has it's own problems.

For a business line, I would personally port the number to a regular VOIP provider for a small fee each year. Sure free each month is great but not if it involves all sorts of hassles.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: dircom on July 31, 2013, 04:25:02 PM
If I am not mistaken, you can get a DID suitable for business use from Anveo for 4 bucks a month (free incoming calls)
you can still use GV for outbound, as long as it lasts for free

also they have free porting offer
SPECIAL OFFER! Port a phone number in US or Canada for FREE to 'Personal Unlimited' or 'Office Unlimited' rate plan with 12 month pre-payment for the phone number. (porting request must be submited before January 1st 2014)
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on August 13, 2013, 12:27:24 PM
I just went to Walmart and picked up a 30 dollar phone.  Went over to T mobile and they hooked me up with a day to day plan for 15 days.  I then called T mobile and began the porting process.  They needed my Time Warner account and password.  They said porting should take 2-3 days and I would receive a text message when complete.

:)
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on August 17, 2013, 07:23:10 PM
Porting over to T mobile has taken a few days since my last post.  Up next is getting google voice to port over my T mobile number! :)
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on August 17, 2013, 10:47:59 PM
Does it take time for my porting to go through all the networks?  My number is a T mobile number now.  I just tried porting over to google and got this message.

Porting your mobile number to Google Voice is unavailable
Your mobile number can not be ported at this time.
- This number appears to be from an area we don't currently support for porting.
- We currently don't support porting from your carrier. We apologize and are working on adding support for more carriers.

I assume I need to wait a day or so?  Please help!
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on August 17, 2013, 11:11:16 PM
UGGGGG

I could of SWORN before I did all this research there would be ZERO problems porting my number.  It's on a T mobile carrier and now google says it can't port it over!

Ooops! This number appears to be from an area we don't currently support.

I am screwed?  What are my other options?
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Everton on August 18, 2013, 01:47:03 AM
Quote from: MichaelC on August 17, 2013, 11:11:16 PM
UGGGGG

I could of SWORN before I did all this research there would be ZERO problems porting my number.  It's on a T mobile carrier and now google says it can't port it over!

Ooops! This number appears to be from an area we don't currently support.

I am screwed?  What are my other options?

What are my other options?  I suggest you go back and read Rick's post about returning the OBi110.  You are a lost cause.  You keep asking the same questions over and over again and as Rick said, you fail to do the basic research necessary to answer your own questions.  I think you ask questions just for the sake of asking questions.  What business do you run?  I shrudder at the thought of you running a business!
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on August 18, 2013, 08:38:45 AM
Quote from: Everton on August 18, 2013, 01:47:03 AM
Quote from: MichaelC on August 17, 2013, 11:11:16 PM
UGGGGG

I could of SWORN before I did all this research there would be ZERO problems porting my number.  It's on a T mobile carrier and now google says it can't port it over!

Ooops! This number appears to be from an area we don't currently support.

I am screwed?  What are my other options?

What are my other options?  I suggest you go back and read Rick's post about returning the OBi110.  You are a lost cause.  You keep asking the same questions over and over again and as Rick said, you fail to do the basic research necessary to answer your own questions.  I think you ask questions just for the sake of asking questions.  What business do you run?  I shrudder at the thought of you running a business!

I guess if it makes you feel better to call someone names then good for you.  This is suppose to be a business / support forum, not some vigilante board.  What's next? Everyone making fun of grammar and punctuation like the use of this unknown word "shrudder"


Before I started this process.  I checked to make sure my land line number was able to port to both T Mobile and GV.

I'm 99% sure they both checked out.

I am getting this error.

Porting your mobile number to Google Voice is unavailable
Your mobile number can not be ported at this time.
- This number appears to be from an area we don't currently support for porting.
- We currently don't support porting from your carrier. We apologize and are working on adding support for more carriers.

Could there be some type of "DEAD" period as I'm pretty sure GV had no problems porting my number before T Mobile had it!

Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Shale on August 18, 2013, 08:48:39 AM
Quote from: MichaelC on August 18, 2013, 08:38:45 AM

Before I started this process.  I checked to make sure my land line number was able to port to both T Mobile and GV.

I'm 99% sure they both checked out.

Are you saying you got a positive indication with the site described in reply 13 on this thread? What does that indication look like?

I tried putting in some numbers there, but I did not succeed in getting the info I was looking for on the two numbers I tried. I am not actually intending to port any numbers to GV,so my motivation was limited. I ported to a SIP provider, and that was smooth.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on August 18, 2013, 10:29:21 AM
Quote from: Shale on August 18, 2013, 08:48:39 AM
Quote from: MichaelC on August 18, 2013, 08:38:45 AM

Before I started this process.  I checked to make sure my land line number was able to port to both T Mobile and GV.

I'm 99% sure they both checked out.

Are you saying you got a positive indication with the site described in reply 13 on this thread? I tried it, but I did not succeed in getting the info I was looking for on the two numbers I tried. I am not actually intending to port any numbers to GV. I ported to a SIP provider, and that was smooth.

I followed up with a post after this telling him I had no idea what NPA-NXX was etc etc and nobody answered that question.  I even googled and found nothing.  So I have no idea what to look up at Bandwidth.com



You SHOULD be able to port your number to the Verizon and then to Google Voice.  GV can only port from a Mobile Carrier at this time.  The limiting issue is whether GV can port YOUR specific number, which depends on the rate center that the number is located.  GV uses Bandwidth.com for their DIDs and they do not have a presence in every Rate Center.  So, if Bandwidth.com doesn't have a presence in your rate center, you will not be able to port YOUR number to GV irrespective of which Mobile Carrier you use as the intermediate.

You can use the link below to see if Bandwidth.com can port your number.  You need the first 6 numbers of your DID to use the tool:

NPA-NXX

http://www.localcallingguide.com/lca_telco.php?ocn_name=bandwidth&npa=&ocn=
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Shale on August 18, 2013, 10:45:08 AM
You are referring to reply 15 on this thread. A DID is a Direct Inward Dialing number -- your phone number that you were trying to port. The first 6 digits would be your area code followed by the next 3 digits. It would not include a leading 1 and it would not include the last 4 digits of the number.

What did you mean in reply 26 when you said "Before I started this process.  I checked to make sure my land line number was able to port to both T Mobile and GV." ? How did you do that?

Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: dircom on August 18, 2013, 10:47:29 AM
...........
I followed up with a post after this telling him I had no idea what NPA-NXX was etc etc and nobody answered that question.  I even googled and found nothing.  So I have no idea what to look up at Bandwidth.com
..............[/quote]

You don't know what NPA-NXX is, and you could not find the answer?

http://en.wikipedia.org/wiki/North_American_Numbering_Plan (http://en.wikipedia.org/wiki/North_American_Numbering_Plan)

If that is really true, that you tried to find the answer and could not.  Then you need to step back from the porting issue, and get someone to teach you how to use a search engine.  People are quite helpful on this forum, but you have to be able to perform basic research on your own.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on August 18, 2013, 11:04:07 AM
Quote from: Shale on August 18, 2013, 10:45:08 AM
You are referring to reply 15 on this thread. A DID is a Direct Inward Dialing number -- your phone number that you were trying to port. The first 6 digits would be your area code followed by the next 3 digits. It would not include a leading 1 and it would not include the last 4 digits of the number.

What did you mean in reply 26 when you said "Before I started this process.  I checked to make sure my land line number was able to port to both T Mobile and GV." ? How did you do that?



Great, that's all someone had to say.  704.846 are the first 6 digits in my number.

I went to two different URLs provided on these forums.

I put in my number first too see if GV would accept it.  It said YES
I then went over to T mobile to see if I could port it.  It said YES

This is why I am confused.

Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on August 18, 2013, 11:04:43 AM
Quote from: dircom on August 18, 2013, 10:47:29 AM
...........
I followed up with a post after this telling him I had no idea what NPA-NXX was etc etc and nobody answered that question.  I even googled and found nothing.  So I have no idea what to look up at Bandwidth.com
..............

You don't know what NPA-NXX is, and you could not find the answer?

http://en.wikipedia.org/wiki/North_American_Numbering_Plan (http://en.wikipedia.org/wiki/North_American_Numbering_Plan)

If that is really true, that you tried to find the answer and could not.  Then you need to step back from the porting issue, and get someone to teach you how to use a search engine.  People are quite helpful on this forum, but you have to be able to perform basic research on your own.
[/quote]

Another insult.  Thank you  ;D
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: dircom on August 18, 2013, 11:53:37 AM
Sorry if you took that as an insult.  I was hoping you would take it as constructive reasoning.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: Rick on August 18, 2013, 12:15:58 PM
My last response on this thread.  Helping every 3 weeks is counter-productive. 

I suggest since your port just completed to T-Mobile that it's highly possible that the reason you're getting the message is that you're not waiting long enough.  If it did indeed go through yesterday, I'd give it 48 hours and then try again with GV.  I suspect it doesn't see that it's currently at T-Mobile.

Best of luck, I'm out.
Title: Re: Porting Time Warner Cable Phone # to OBi110
Post by: MichaelC on August 18, 2013, 02:03:53 PM
Quote from: Rick on August 18, 2013, 12:15:58 PM
My last response on this thread.  Helping every 3 weeks is counter-productive. 

I suggest since your port just completed to T-Mobile that it's highly possible that the reason you're getting the message is that you're not waiting long enough.  If it did indeed go through yesterday, I'd give it 48 hours and then try again with GV.  I suspect it doesn't see that it's currently at T-Mobile.

Best of luck, I'm out.

Thank you Rick!