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General Support => Installation and Set-Up (Devices) => Topic started by: kane2010 on April 16, 2011, 07:31:42 AM

Title: Line Port bridge problem
Post by: kane2010 on April 16, 2011, 07:31:42 AM
I follow the example on page 115 of OBiDeviceAdminGuide to config InboundCallRoute on Line Port

>4) {200123456:aa},{sp1(14083335678)}
>It says: Ring the AA for calls coming from 200123456. For all any other call, bridge it by calling 1 408 333 5678 using SP1 Service

{27123456|93123456:aa},{sp1(50xx)}

I tested it and all calls from Line Port were bidged to sp1.
I just want the two no. call aa and other no. bridge to sp1,sp2 or pp

What's wrong with my setting?
Title: Re: Line Port bridge problem
Post by: shap on April 16, 2011, 08:03:43 AM
Look at RingDelay param. It should be 4-5 sec (4000-5000) to allow CID to be processed.
Title: Re: Line Port bridge problem
Post by: jimates on April 16, 2011, 08:18:34 AM
Quote from: kane2010 on April 16, 2011, 07:31:42 AM
I follow the example on page 115 of OBiDeviceAdminGuide to config InboundCallRoute on Line Port

>4) {200123456:aa},{sp1(14083335678)}
>It says: Ring the AA for calls coming from 200123456. For all any other call, bridge it by calling 1 408 333 5678 using SP1 Service

{27123456|93123456:aa},{sp1(50xx)}

I tested it and all calls from Line Port were bidged to sp1.
I just want the two no. call aa and other no. bridge to sp1,sp2 or pp

What's wrong with my setting?
You don't want any calls to ring the phone?
add   ,{ph} to the end of the call route to send calls not effected by the preceding rules to the phone.
Title: Re: Line Port bridge problem
Post by: RonR on April 16, 2011, 11:14:33 AM
Quote from: kane2010 on April 16, 2011, 07:31:42 AM{27123456|93123456:aa},{sp1(50xx)}

I tested it and all calls from Line Port were bidged to sp1.
I just want the two no. call aa and other no. bridge to sp1,sp2 or pp

What's wrong with my setting?

With the LINE Port InboundCallRoute set to simply ph, does the CallerID on the telephone and in the Call History log show 27123456 and 93123456 (exactly) when these two numbers call in?  If so, then they should be routed to the Auto Attendant.  If not, then that's the reason they're not matching your first rule.

I would do my initial testing with:

{27123456|93123456:aa},{ph}

Once it's routing just those two numbers to the Auto Attendant instead of the phone, then move on to the next phase.

(A heads up: I don't believe {sp1(50xx)} is a valid syntax, but first things first.)
Title: Re: Line Port bridge problem
Post by: RonR on April 16, 2011, 11:17:28 AM
Quote from: jimates on April 16, 2011, 08:18:34 AMYou don't want any calls to ring the phone?
add   ,{ph} to the end of the call route to send calls not effected by the preceding rules to the phone.

What's going to get past an unconditional rule like {sp1(50xx)}?
Title: Re: Line Port bridge problem
Post by: kane2010 on April 16, 2011, 08:36:14 PM
Thank you for all the reply.
Adding Call delay to 5000 solve the problem.
I thank the local PSTN need more time to pass the CallerID info to Obi110
not Obi110 cannot process the instruction.
Thank you.