OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: ohbipap on April 17, 2011, 08:05:15 AM

Title: update fails
Post by: ohbipap on April 17, 2011, 08:05:15 AM
Hi guys,
The machine seems good.  I bought it and quickly hooked up gV and it has been transparent.
Great!
Two problems:
1.  Keeps asking to update.  I keep clicking the "!" and get the following.
Failed to update 200380746's firmware. Please try again later.
You can also update your device manually by following this procedure.

I don't want to investigate this and spend time on it.   :-\
Transparent and automatic....
2.  The other problem is that it won't "take" the second gV account, but I think that is because I may not have made a call from that account.  Needs audio or microphone or something I'll look into it later.

Otherwise, so far it has been a great product in that I haven't noticed it!
"When the shoe fits, the foot is forgotten"
Title: Re: update fails
Post by: RonR on April 17, 2011, 09:21:33 AM
Have you tried the following?:

1. Download the firmware update to your HD:

http://www.obihai.com/firmware/OBi-1-2-1-2103.fw

2.  Log into the OBi at the IP address reported by ***1.

3.  Updating the firmware at:

System Management -> Device Update -> Firmware Update
Title: Re: update fails
Post by: ShermanObi on April 17, 2011, 11:42:40 AM
On the 2nd GV set-up ...

You are correct.  You will need to make a call from the Gmail Call phone feature for it to "connect" properly.
Title: Re: update fails
Post by: jimates on April 17, 2011, 11:48:36 AM
you don't need a mic or anything to place the call. Just dial your phone from within gmail and answer it. If the call is connected then it was a successful call. No real need to communicate.
Title: Re: update fails
Post by: asterisk@ck-lee.com on May 10, 2011, 12:03:42 AM
I am stuck at the upgrade. Always indicate that upgrade is required.

Network access to the device ok.
But my status is amber light.
Title: Re: update fails
Post by: asterisk@ck-lee.com on May 10, 2011, 06:08:50 AM
My problem is like the attached pictures

(//)
Title: Re: update fails
Post by: daibaan on May 14, 2011, 09:37:52 PM
it is now 9:36pm 5/14, the availability notice for Obi-1-2-1-2286.fw was post 1.5 hours ago, however, the link for the new firmware is not working. ***6 also says no new firmware available
Title: Re: update fails
Post by: MichiganTelephone on May 15, 2011, 02:55:39 PM
Try this link - it works for me:

http://www.obihai.com/firmware/OBi-1-2-1-2286.fw (http://www.obihai.com/firmware/OBi-1-2-1-2286.fw)
Title: Re: update fails
Post by: ohbipap on May 29, 2011, 06:04:19 PM
ok just  bought a second obi 100
cause the first one is good
altho i still haven't been able to update it.

can't update this or get it started either!

1.  Devices that have been added to OBiTALK will see an associated yellow triangle which can be selected to invoke an automated update process.
yellow triangle just takes me to web page with alternative methods


2.  Devices with version 1.2.0 (or above) can be updated via the touch-tone phone attached to the OBi. 
Dial *** 6 .  And confirm the update (if available).
method #2 of dialing **6 says "update available"
I press "1" as prompted and...  nothing happens.

3.  Users can download the firmware from the link below and follow instructions to manually update the OBi using a PC's browser opened to the OBi device management web page.
http://www.obihai.com/firmware/OBi-1-2-1-2286.fw  (2MB
So I try to get the webpage for the device by asking for the address
but the ip address returned by the system attendant is 10.0.0.3
and that does not get me to the obi device.
i guess that is because i have all the obis on a cascaded router that is daisy chained into the first router that comes off the modem
maybe that is the whole problem

.  Access the web page of the OBi device:
     -  From a phone attached to the PHONE port of the OBi dial * * * 1
     -  The IP address of the OBi will be read to you.
     -  Open a new browser window on your PC and enter the IP address of the OBi.
         E.g.  192.168.1.110
     -  When prompted, enter "admin" for username and "admin" for password. 
         If you have previously changed the password, use that instead of "admin."

3.  Now that you have accessed the OBi web page, go to the "System Management" - "Device Update" page.  From there, "Browse" to the firmware file you just downloaded above and click Update. 

4.  Wait for the OBi to restart (approx. 30 seconds) and you will be good to go.
Title: Re: update fails
Post by: jimates on May 29, 2011, 06:39:42 PM
I would just plug the obi into the closest ethernet port to your modem. If you get a dial tone then dial ***6 and see if it updates. If the update is successful, then move it to where you want it and do the configuration.

You can use the expert configuration from the Obitalk portal.
Title: Re: update fails
Post by: ohbipap on May 29, 2011, 07:36:33 PM
yep yep "a problem clearly stated is a problem half solved"