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General Support => Installation and Set-Up (Devices) => Topic started by: aenikolaev@gmail.com on April 18, 2011, 08:37:48 AM

Title: Calls through callwithus stopped working
Post by: aenikolaev@gmail.com on April 18, 2011, 08:37:48 AM
I had obi110 setup with two providers gv on first sip, and www.callwithus.com on second (for international calls). It worked fine until last firmware upgrade. Now I get - male voice (obi) - "Call was rejected  by the service provider , reason 400".
I deleted second provider and resetup, it registers fine, it shows that obihai registered at callwithus internal account, but call get rejected. Rebooted obi110 manually and by disconnecting. My callwithus account is working, i can place calls through it with sipdroid just fine. Status in Obidash says provider is registered, calls do not go through. Any ideas? Help?
Title: Re: Calls through callwithus stopped working
Post by: lhm. on April 18, 2011, 08:48:29 AM
Protocol error= 400 Bad request

Signaling Protocol set to SIP?
Title: Re: Calls through callwithus stopped working
Post by: aenikolaev@gmail.com on April 18, 2011, 09:28:17 AM
Yes, in expert, checked that signaling protocol is set to SIP (for this provider-sip2, it is on google voice for sip1)
Title: Re: Calls through callwithus stopped working
Post by: RonR on April 18, 2011, 09:43:05 AM
Quote from: aenikolaev@gmail.com on April 18, 2011, 09:28:17 AM
Yes, in expert, checked that signaling protocol is set to SIP (for this provider-sip2, it is on google voice for sip1)

Check the settings in the OBi itself.  The values in OBi Expert don't necessarily reflect what is in the OBi.
Title: Re: Calls through callwithus stopped working
Post by: obi-support2 on April 18, 2011, 09:47:50 AM
aenikolaev,

Check if your router has a SIP ALG function, and disable it.
Title: Re: Calls through callwithus stopped working
Post by: aenikolaev@gmail.com on April 18, 2011, 09:49:23 AM
Checked in obi device itself, signaling protocol - SIP. Reboot, checked again, setting is correct.
Title: Re: Calls through callwithus stopped working
Post by: RonR on April 18, 2011, 09:52:07 AM
Quote from: aenikolaev@gmail.com on April 18, 2011, 09:49:23 AM
Checked in obi device itself, signaling protocol - SIP. Reboot, checked again, setting is correct.
I wasn't referring to just Signaling Protocol.  Since you're showing 'Registered', it was never in question in the first place.
Title: Re: Calls through callwithus stopped working
Post by: aenikolaev@gmail.com on April 18, 2011, 09:54:20 AM
Ok, where else do i need to check? Provider shows registered in dashboard.
Title: Re: Calls through callwithus stopped working
Post by: RonR on April 18, 2011, 09:57:06 AM
Quote from: aenikolaev@gmail.com on April 18, 2011, 09:54:20 AM
Ok, where else do i need to check? Provider shows registered in dashboard.

What about in the Obi?:

Status -> System Status -> SP2 Service Status -> Status
Title: Re: Calls through callwithus stopped working
Post by: aenikolaev@gmail.com on April 18, 2011, 10:02:18 AM
Thanks for fast responses, it was this SIP ALG setting. I rememebered that I also updated firmware on my router, and the setting was on by default. Once i saw the suggestion here, i checked and that was the fix. I didnt think to check, since i read before, that SIP ALG doesnt allow to register, or causes frequent reconnects, which i didnt experience.