I have Google Voice on a non-gmail domain "mydomain.com". The GV account was originaly on a gmail.com account but was transferred. Both inbound and outbound calls work correctly in Gmail but when I try to set the OBi110 to use the corresponding login it ends up with a Status of "Connection Failed: Autentication error". A gmail.com account works correctly on the OBi110. Is there some subtle difference between how gmail.com and non-gmail.com users authenticate?
I have seen comments saying that Google doesn't offer the Call Phone feature in Gmail on non-gmail.com accounts - but it seems that they now do - at least on this migrated account.
Correct, the OBi110 unit supports only @gmail.com
I'd suggest you open a new Gmail account strictly for Google Voice (in other words, DON'T plan on using it for actual e-mail traffic) and then if you want to keep your existing number, try using this form to move it to the new Gmail address:
https://spreadsheets.google.com/viewform?formkey=cjlWRDFTWERkZEIxUzVjSmNsN0ExU1E6MA
People have reported varying degrees of success using the above form, but it least it gives you a shot at keeping your number. The form says it may take up to two weeks. I've used it twice (two different accounts) and in one case it took ten days and in the other just under 24 hours, so I suspect they save them up and do a batch of them every couple of weeks. I know a guy that's had a request pending for a week now and it hasn't happened yet, so maybe they will do another batch next week.
Quote from: OBi-Guru on January 28, 2011, 05:21:14 PM
Correct, the OBi110 unit supports only @gmail.com
I guess my question is - why? The two styles are using similar protocols so what would be needed to support the non-gmail.com accounts? Is there a chance that non-gmail.com accounts will be supported soon?
Quote from: MichiganTelephone on January 28, 2011, 11:24:02 PM
I'd suggest you open a new Gmail account strictly for Google Voice (in other words, DON'T plan on using it for actual e-mail traffic) and then if you want to keep your existing number, try using this form to move it to the new Gmail address:
Technically it would work but having only recently moved the voice service to a non-gmail.com account I have no intention of moving it back. I have other ways of using the voice account from SIP devices but it would be nice to see the OBi device support non-gmail.com accounts - especially as I have bought 6 OBi110s so far! :D
Using the OBi110 is the same as signing into gmail and using the talk feature. Basically it is the talk feature is what is supported by the OBi110, not all of GV. If we could place calls from our GV page then non gmail domain access would likely be possible.
You can access your gmail through your GOOGLE account by signing in with many of the non gmail addresses linked to your Google account. Once in your Google account you are basically already signed in to gmail so accessing the talk feature is automatic.
Your GV may be on a non gmail login now, but your GV number was previously associated with the gmail account. Once signed in at gmail you are automatically signed in to your GV. This is done by the number, not the sign in info.
If you had never had the GV number linked to gmail this would not be possible.
This is why the OBi device requires the completion of one phone call from within the talk feature of gmail.
Some incorrect assumptions in the above so let me give a simpler example.
"mydomain.com" is enabled as a Google Apps domain and is also set to be able to behave as a true Google account (they started offering this recently).
I create a new user "newuser@mydomain.com". I go to Google Voice and login using "newuser@mydomain.com" and it asks me to select a number - which I do and then go to Gmail (still logged in as "newuser@mydomain.com"). The "Call" feature appears on the left hand side. I make a call. All works OK.
This account "newuser@mydomain.com" still doesn't work on the OBi110 even thought it can place and receive calls in Gmail and the GV feature has only ever been associated with the "newuser@mydomain.com" Google account.
I understand what you are saying, but the key is that the "talk feature" of GV is still bound to the gmail domain which is linked through your google account to your own domain.
No matter how you sign into google or your gmail, in the background it is the gmail domain that logs into google talk.
I don't see why there would be be any virtual xxxx@gmail.com address hanging around in the background. I see no evidence of it. Rather I think that the OBi110 implementation assumes that it is a gmail.com domain and isn't passing the cirrect info to the Google servers for it to work with a non gmail.com domain. It is now possible to use the service with a non-gmail.com domain on other platforms.
you said in your first post "A gmail.com account works correctly on the OBi110". So Obi isn't assuming anything. It passes through the info you provide, if the info is correct with what google uses, it works. If it isn't it doesn't work.
Not necessarily. e.g. if it doesn't pass the "@domain" part then gmail accounts would work but apps accounts would not.
I have the same problem as CelticComms.
I would also like to see Obi update the firmware to enable authentication from a Gapps account with a GV nubmer.
Google automatically offers a GV number to all Gapps email account holders. I've had mine for months and bought the OBi110 with the understanding that it would work with all GV numbers, not just those linked to gmail accounts.
I don't know the ins and outs of the authentication process required for Gapps GV numbers, but I would expect it's possible. Does the OBi110 firmware automatically assume '@gmail.com' ?
Can anyone from OBi chime in further?
Thanks,
-Mark
As i pointed out, it's not an Obi configuration, it is Google. The Obi works through Google Chat which is only available through a GMAIL account, not an apps account or a GV account. That is why it will work without even having a GV number.
From the Voxilla Configuration
The OBi works its connectivity magic with Google Voice through the XMPP open standards communications protocol (formerly known as "Jabber") employed by Google Talk, the company's IM chat offering. But Google Talk currently works only with Gmail accounts that end in "@gmail.com." So, if you're using Google Voice with a non Gmail address, or even a Google App domain hosted through Gmail, the easiest thing to do is to create a new Google Voice account, with a new incoming phone number.
That's not completely true. Google Chat & Google Talk both work for my Google Apps for Domains account. Why can't my obihai?
The article should state that the Obi110 currently only supports @gmail.com domains.
I think the request to add Google apps domains support has been made. I'm not sure any additional discussion on the topic is needed.
Quote from: biomesh on February 16, 2011, 06:54:43 AM
The article should state that the Obi110 currently only supports @gmail.com domains.
I think the request to add Google apps domains support has been made. I'm not sure any additional discussion on the topic is needed.
They want what they want, even though I have done all I can to show them that it is not an Obihai fix.
Once signed in to your google account, using whatever domain you choose, you can then access all your google items; including gmail chat. The Obi does not sign into your google account, it only signs into your gmail.
I, too, was disappointed to learn that my OBI110 can only use a @gmail.com account for GV and not a Google Apps account for GV.
I have had my GV / GrandCentral number for years and it is now part of my Google Apps domain. It is the only number most people have for me. I'm not about to get yet another GV / @gmail.com number to give out to people, nor do I want to move my GV number back out of my Google Apps domain after having just moved it into that domain (for unified contacts).
I was curious about what @jimates has been saying, so I did some testing.
First, I do *not* have a @gmail.com account. Before the recent move of my GV number into my Google Apps domain, I had a NON @gmail.com Google Account for GV.
Second, I signed into my Google Apps domain and successfully placed a number of calls using my GV number over the Gmail web interface using my computer's speakers and microphone.
I then installed a fresh copy of PIAF / Incredible PBX with support for GV using (I believe) the same method as the the OBI110. I fed it my Google Apps domain credentials and was soon making and receiving calls with my GV number with no issues using a PAP2T an an analog phone.
I found it interesting that PIAF / Incredible warns to only use a @gmail.com account. I didn't expect my Google Apps domain account to work, but was pleased that it did.
Perhaps I'm wrong, but all of this indicates to me that the OBI110 firmware is hard coded to use only a @gmail.com accounts.
I hope a future firmware upgrade will allow me to use my GV / Google Apps account as it would make this great device even better.
Thank you for the additional testing, and I wish I had the extra hardware to use your solution, but I wish harder that I could use the Obi100 that I bought to do the same. I'm hoping somebody's reading this to put a fix in the works.
Obihai listens to you, and would like to invite users wishing to use a non-gmail account with GV to test out a beta firmware.
Please send email to support@obihai.com with your OBi number (200 xxx xxx), and you'd need to add your device on OBiTALK portal.
Obihai you are awesome. Emailed my info and hope to get in on this beta and to provide my feedback. Thanks!
Awesome news thanks OBI
It's working!
@OBi-Guru, I specifically asked if non-gmail.com domains would be supported in the future before I switched my numbers to a gmail.com account and you told me no. I was content to wait so I could use it on my own domain. Now I've made the switch an I have to support addresses outside my domain. Not a huge deal, but it would have been nice to have it all in one place. Now I have to switch it back if I want it on my domain?
Jeff205,
FWIW, it appears the only non-gmail.com accounts that work with the OBi110 (and I assume any XMPP-based interface) are those through Google Apps (or ones that have had a gmail.com email address added as the primary account). There must be a gmail.com email address associated with the Google Voice account and a Google Chat entry in the Forwarding Phones list pointing to that gmail.com address.
@Jeff205: we have had a number successful users with non-gmail GV accounts running on OBi.
Like what RonR points out, there is a bit of confusion of what constitutes non-gmail GV accounts that can work. We are preparing a documentation to clarify when we post the new firmware release supporting this feature.
Meanwhile, if you already have your working gmail account - you can choose to stay with what's working.
@RonR: It is a Google Apps domain (how else could I have a GV number), but the gmail account associated is not the phone number I want to use for the business domain. Plus you can only associate one GV number to one mobile line and two numbers to a landline, so I had hit my max. I'm sure there is a way around this, but at the moment I am maxed out.
I initially tried to setup my OBi with my Google Apps domain and it did not work. I sent OBi-Guru a message and he told me it would not work without a gmail.com account. I'm glad it appears to work now. I'm simply stating the facts. Don't get me wrong; I like my OBi and think they have very prompt customer service. I was just trying to cover all of my basis, so I contacted a Guru who would know if it was forthcoming. I was told "no" and three weeks later it's here.
I just upgraded my firmware via obi talk and sending an email to support@Obihai.com.
They responded within minutes that the firmware was up dated. I simply added my full google apps email and password. Myname@my domain.com and password.
Picked up the phone made and received calls. At this point works perfectly!!!!!!!!
Please note my domain is on google apps with goole voice working from my mailbox. Can place a call from chat.
Thanks OBI and those on the forum who contributed
@Jeff205,
Hi,
"I was told "no" and three weeks later it's here."
In all fairness to Obi team the fact that three weeks later it was there shows how the guys at Obi turn on a dime to resolve issues. Don't forget they are still in a growth stage.
@Zappy: If you read my entire post, you would see that I'm glad it works and I happy with the customer service. I simply wanted to know beforehand if it was even in the works, then I would wait on it. I had to wait two weeks on Google to transfer the number anyway (actually three).
Was I misled? Yes. Was it intentional? No, I don't think so. OBi-Guru has been giving all of us solid guidance from the start.
Quote from: Jeff205 on March 10, 2011, 02:20:59 PM@RonR: It is a Google Apps domain (how else could I have a GV number)
I've had a Google Voice number for years that isn't assoicated with Google Apps or any Gmail account.
GV is less than 2 years old according to them. Regardless, it's a GV number.
A number of non-gmail GV users have confirmed that the beta firmware is working properly with their setup.
The beta firmware will eventually be released in the next couple of weeks, and this feature will be supported moving forward.
In the mean time, we are no longer able to support updating firmware for new beta users. Please be patient and wait for the general release. Thank you.
OBI-guru, is there any update about this ?
I got the new firmware 1.2 released yesterday and it says backing Off when I try to register a non gmail GV account
Mine works ok. I have one account with gmail and one with my domain, both have no issues.
Quote from: jimates on March 23, 2011, 12:31:18 PM
Mine works ok. I have one account with gmail and one with my domain, both have no issues.
Did you have to do any settings? I reset my device but still doesn't work
I had a different google voice configured on sp2 so I deleted that one at the Obitalk dashboard and then entered the new info for the non gmail account.
i did try to change the log in info from within the device but it still called using the old number so I had to completely delete the old one and add the new one.
After updating the firmware I still can't get my non gmail account to connect. I get Backing Off instead of Connected. I have a gmail account that works great but it's not the phone number I want to use. After deleting the Service Provider 1 settings I went back and set up Google Voice with my non gmail account and then reset the obi110. Any help would be greatly appreciated.
Quote from: Dakota on March 23, 2011, 03:20:37 PM
After updating the firmware I still can't get my non gmail account to connect. I get Backing Off instead of Connected. I have a gmail account that works great but it's not the phone number I want to use.
Are you using two-factor authentication on the non-Gmail based GV account?
Quote from: AndroidsOfTara on March 23, 2011, 06:48:13 PM
Are you using two-factor authentication on the non-Gmail based GV account?
No
@Dakota: Have you used the "Call phone" function from within Gmail mail client window associated with the non-Gmail username? The Backing Off status typically indicates that the user has not yet done this.
Quote from: ShermanObi on March 23, 2011, 07:41:43 PM
@Dakota: Have you used the "Call phone" function from within Gmail mail client window associated with the non-Gmail username? The Backing Off status typically indicates that the user has not yet done this.
how can you do that? Mine is just a GV account with an yahoo address. I can't login to gmail for making calls.
Quote
how can you do that? Mine is just a GV account with an yahoo address. I can't login to gmail for making calls.
This thread could be misleading. Using the Obi & Google Voice with a non gmail.com domain refers specifically to those people that have their own domains registered to a Google Apps account. Those domains have email accounts at Google that look and act the same as Gmail but the log in credentials are @mydomain.com, not @gmail.com.
These email accounts have the Google Chat feature also, and interact with a Google Voice account the same as a Gmail account does.
Previous firmware versions for the Obi did not support log in credentials other than @gmail.com. That is what this thread, and others, were referring to when the non gmail.com domain term is used. This is no longer an issue since it was addressed in recent firmware updates.
If you are not in the group referenced above, and are using a Google Voice account with log in credentials other than @gmail.com, you will need to set up a Gmail account in order to use your Google Voice number with the Obi.
Do not go to Google and set up Gmail separate from your existing Google AccountSee this post http://www.obitalk.com/forum/index.php?topic=62.msg716#msg716
Part 2 pertains to users with an existing GV number but no Gmail.
Quote from: jimates on March 24, 2011, 04:48:33 AM
See this post http://www.obitalk.com/forum/index.php?topic=62.msg716#msg716
Part 2 pertains to users with an existing GV number but no Gmail.
Followed the directions above and it seem to work. I'm at work so I can't try and dial out but I did get "Connected" in the Obi Talk page.
I just noticed that my Google account now has the new gmail address I had to create as the primary email address with no way to change back to my original address as primary. Not what I wanted to do anyone know how to reverse the action?
Quote from: Dakota on March 24, 2011, 10:13:08 AM
Followed the directions above and it seem to work. I'm at work so I can't try and dial out but I did get "Connected" in the Obi Talk page.
I just noticed that my Google account now has the new gmail address I had to create as the primary email address with no way to change back to my original address as primary. Not what I wanted to do anyone know how to reverse the action?
During the gmail creation process it specifically told you that the new email would become your primary google id. And in my guide I also stated this.
After you complete this sign-up process, your primary username will be yourusername@gmail.com. The original email address associated with your account will become your alternate email address, which means you can use it to sign in if it was verified before adding Gmail. You won't be able to change your primary username once Gmail is added.
You can still use your old email as your log in. You don't have to use your new gmail email to log in at all if you don't want. DO NOT DELETE YOUR OLD EMAIL IF YOU WANT TO CONTINUE TO USE IT.
What concerns do you have that you want to reverse it?
If you want to you can delete the old email from your Google account and then use it again to create a new Google account. Of course any account settings, additions and your google voice account you had prior will be left with the new gmail address account.
Quote from: jimates on March 24, 2011, 11:04:05 AM
What concerns do you have that you want to reverse it?
That google account was the account I have always used for google checkout. All of my purchase history is in that account and I don't what to have to check another email account to get notifications. Not sure if it will send to both email accounts. Anyway I have requested google move my phone number to a google account that I had set up about a year ago and I will start using that account for all my google stuff.
You can set your gmail to forward all or some of your mail. You can also set up gmail as a pop or imap account with another email client.
Web Page: Getting Started & Troubleshooting Tips with Google Voice™ (http://www.obihai.com/googlevoiceFAQ.html)
Document: OBi Device Set-Up for Google Voice™ Using the OBiTALK Portal (http://www.obihai.com/docs/GoogleVoiceOBiTALK.pdf)
This document includes:
- Setting up an OBi on OBiTALK
- Configuring voice services, e.g. Google Voice, using the OBiTALK portal-based device configuration helper
- Troubleshooting the OBi Device Set-Up for Google Voice
- Making Calls
- Receiving Calls
- Using Non '@gmail' Usernames
- Using Google 2-Step Verification
- OBiTALK Status Indications when Using Google Voice on an OBi Device
As the OP on this thread I am very happy to see that the issue was addressed fairly quickly! :) :) :)
I have non-gmail (Google Apps) addresses working on a couple of OBi110s now and will be ordering half a dozen OBi100s tomorrow.
OBIHAI's responsiveness and technical competence puts some other companies to shame!!!
I too am happy to see how quickly google apps support was addressed. All I had to do was upgrade my google apps account and then I could configure the obi properly. These little boxes are awesome. :)
As I got to the end of this thread, I thought there was a promise of an answer, but the documents referred to tell me that as a former Grand Central customer without a gmail account attached to my Google Voice account that I am unable to use the OBi service to use my Google Voice number on this account.
Is there a workaround in progress? Is there anything I can do on the Google account end to get this working? I'm not ready to give up this google voice number nor move it to a Gmail account for this number.
Thanks in advance for any help.
@davestein: you don't need to give up your GV number from the original GrandCentral. You do need to create a gmail account that would link up to your original non-gmail GV account.
Check out this FAQ: http://www.obihai.com/googlevoiceFAQ.html#09
see part 2 of this post
http://www.obitalk.com/forum/index.php?topic=62.msg716#msg716
Google has modified the apps account to consolidate - mine @domain account seems to work out of the box with my obi100 now.
Quote from: mike142 on May 24, 2011, 12:37:10 PM
Google has modified the apps account to consolidate - mine @domain account seems to work out of the box with my obi100 now.
Same here, I tried my OBi100 with my Google Apps account and it worked just fine. Though we still did register a new Google Voice account and number for use with the OBi. My thought there is that a dedicated Gmail account is less likely to have any sort of status conflict since multiple users won't be logged into the Gmail account at the same time. I read some people saying that the OBi didn't always ring and I theorized that perhaps Gmail was confused as to which logged in user to present the call to, if you're in a Gmail account at the same time the OBi device is.