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General Support => Installation and Set-Up (Devices) => Topic started by: Petere on January 04, 2014, 07:27:29 AM

Title: No LAN connection on OBI 100
Post by: Petere on January 04, 2014, 07:27:29 AM
I have an OBI 100 since about five weeks and it worked great.
Since yesterday it doesn't get a LAN connection. The LED for power is solid red. The LAN port on the router doesn't show a connection. I have connected a notebook to the LAN cable and it works. So, I am sure that the router and the LAN cable are OK.

What can I do?
Title: Re: No LAN connection on OBI 100
Post by: drgeoff on January 04, 2014, 11:25:16 AM
I make three assumptions:

1.  You've already tried disconnecting and reconnecting the power without improvement.

2.  You already tried a factory reset. http://obihai.com/faq/Troubleshooting-sec/My-power-LED-is-red
If the link to the procedure isn't working, see http://www.obitalk.com/forum/index.php?topic=28.0.  Although only the OBi110 is mentioned, the hole in the bottom method should also apply to the 100.

3.  You are in the US.

Probably best to contact OBi. http://obihai.com/faq/Troubleshooting-sec/anyone-I-can-contact
Title: Re: No LAN connection on OBI 100
Post by: Petere on January 04, 2014, 05:10:53 PM
Quote from: drgeoff on January 04, 2014, 11:25:16 AM
I make three assumptions:

1.  You've already tried disconnecting and reconnecting the power without improvement.
Yes.

Quote from: drgeoff on January 04, 2014, 11:25:16 AM
2.  You already tried a factory reset. http://obihai.com/faq/Troubleshooting-sec/My-power-LED-is-red
If the link to the procedure isn't working, see http://www.obitalk.com/forum/index.php?topic=28.0.  Although only the OBi110 is mentioned, the hole in the bottom method should also apply to the 100.
This helped! My settings were still there.

Quote from: drgeoff on January 04, 2014, 11:25:16 AM
3.  You are in the US.
Yes.

Thank you!
Title: Re: No LAN connection on OBI 100
Post by: LeoKing on January 05, 2014, 05:42:13 AM
Petere, I suggest you try to give the OBi100 a static IP address on the router using the MAC address of the OBi100 then power cycle both.
Title: Re: No LAN connection on OBI 100
Post by: drgeoff on January 05, 2014, 10:39:01 AM
@LeoKing.

My interpretation of Petere's reply is that his OBi100 is working again.  How else could he know that his settings were still there?
Title: Re: No LAN connection on OBI 100
Post by: LeoKing on January 05, 2014, 11:57:01 AM
I only suggested the OP set a fixed IP address for the OBi100. I never said your suggestion didn't work for the OP. (http://www.getsmile.com/emoticons/smileys-91853/r/auskosten.gif)
Title: Re: No LAN connection on OBI 100
Post by: Petere on January 05, 2014, 12:00:54 PM
The OBI 100 worked again for half an hour. Then the LED turned solid red again. The router also doesn't show a connection. I tried a hard reset again and a reset over the phone, but the LED stays red. I think the hardware is broken. I'll send it back now.
Title: Re: No LAN connection on OBI 100
Post by: LeoKing on January 05, 2014, 12:06:05 PM
Quote from: Petere on January 05, 2014, 12:00:54 PM
The OBI 100 worked again for half an hour. Then the LED turned solid red again. The router also doesn't show a connection. I tried a hard reset again and a reset over the phone, but the LED stays red. I think the hardware is broken. I'll send it back now.

Yup, hopefully the replacement will work well for you.
Title: Re: No LAN connection on OBI 100
Post by: Petere on January 08, 2014, 12:22:22 PM
I received my replacement today and the new OBI 100 works great.
Title: Re: No LAN connection on OBI 100
Post by: LeoKing on January 08, 2014, 01:34:26 PM
Quote from: Petere on January 08, 2014, 12:22:22 PM
I received my replacement today and the new OBI 100 works great.

Congrats! (http://www.getsmile.com/emoticons/smileys-91853/w/thumbs.gif)