I just recently added a second phone number to my Anveo account and I am having trouble auto-provisioning the second number using SP2 pulldown menu from the Anveo button. It says it will clear data but when it logs into Anveo, it just sets up my original account; it does NOT give me the opportunity to auto-provison the second, new account. Any ideas? Thanks.
To clarify did you add a second number to your account or create a second account? Second question: Anveo for Obitalk or regular?
First, I don't know the answer to your question but I can tell you how it works for the full Anveo accounts (not sure which one you have but I'm assuming the Obihai version). For that you need a sub-accout and that isn't available for the new account type for Obihai. There is an option to add a batch of new users but I don't know if it works and I'm not willing to try it sense it is $7.50 per month (for 10).
Each "user" has their own account number but also has it's own E911 fee. In other words, if you can provision to another SP then you will pay the .80 per month for the privilege.
So if you are trying to have different numbers on different SPs then I do not think that can be done with the Obihai plan. If you have the full account you can by going under user administration. You can then move numbers around as long as you signed on to the primary account. Sub accounts need a unique e-mail address and they can log in to see available funds etc. Since you're probably going to be the one to manage both accounts there is a quick feature to allow you to assume the identity of the sub accounts.
Now, I'm not exactly sure of what you are doing because at you say you added a second number to the account and then later you say there is a "second, new account".
I have ran dual numbers using the method described above but not with the Obihai version. For the full version I used manual provisioning which I recommend except when auto can't be avoided. If you have the Obihai version of Anveo then you of course don't have a choice and I imagine even adding 10 users to the count would short circuit something.
To clarify it is ONE account with my latest number part of the OBI deal and my original number being personal unlimited. Thank you all!
Provisioning is based on the account, not phone number. Since you have only one account, there is only one set of SIP credentials. If you want to control the outgoing caller ID, you have to use the "*n" method that has been discussed in other threads.
You should be able to get one sub account for free with your Anveo account. The sub account would have separate SIP credentials.
Quote from: N7AS on April 14, 2014, 02:11:22 PM
You should be able to get one sub account for free with your Anveo account. The sub account would have separate SIP credentials.
Have you done this? When going to the account admin page this is displayed:
"Based on your current subscription package you can manage up to 1 users. To manage more users you can upgrade your subscription or subscribe (modify) to 'Additional Users' add-on."
It doesn't say SUB accounts. So I take that to mean that manage up to 1 includes the account already listed. I don't want to go as far as trying to add a sub-account because I don't know what will happen.
Quote from: CLTGreg on April 14, 2014, 07:01:41 PM
Quote from: N7AS on April 14, 2014, 02:11:22 PM
You should be able to get one sub account for free with your Anveo account. The sub account would have separate SIP credentials.
Have you done this? When going to the account admin page this is displayed:
"Based on your current subscription package you can manage up to 1 users. To manage more users you can upgrade your subscription or subscribe (modify) to 'Additional Users' add-on."
It doesn't say SUB accounts. So I take that to mean that manage up to 1 includes the account already listed. I don't want to go as far as trying to add a sub-account because I don't know what will happen.
From your Anveo Dashboard hover your mouse on the PBX tab and select Users/sub-accounts. From there you should be able to add one sub-account. If, by chance, there is a charge, you will be able to bail out. All I can say is that I was not charged. They will assign you an additional account number for that sup-account (Extension).
Quote from: N7AS on April 14, 2014, 02:11:22 PM
You should be able to get one sub account for free with your Anveo account.
Not with the Obi-Anveo account. Non-Obi account, yes.
So, I am understanding this if I had set up an Obi Anveo account and then add a Personal Limited phone number which is NOT part of the Obi deal through that account I MIGHT be able to add a free sub account? I wonder because in theory it should be free since I am potentially adding a "non-Obi deal" phone number. This indeed looks complicated!
Just checked this out - you are right; you cannot add a sub-account AT ALL with an Obi-Anveo account. Thus, the phone number I added through "manage your DID" now sits in purgatory; paid for but unusable.
Quote from: Panachequeens on April 15, 2014, 08:20:11 AMpaid for but unusable.
Why is it unusable? Now you have two incoming phone numbers.
not only two incoming, but although not an
anveo customer have read that you can **
spoof your number on an outgoing call also.
I agree with c3c3. The second number is usable. Calling either number should work. As c3c3 also noted above you can call out with either number as well.
I just cannot seem to get the new number provisioned in my Obi 202. I have contacted Anveo at this point and waiting.
Panachequeens. You earlier said that you have ONE account. Therefore, you only provision the ONE account. You are provisioning an account not a phone number. Your account has two numbers. Calling either of those numbers should trigger your OBI. Have you tested this?
Yes I have tested it. The newer number under the Personal Unlimited Plan does NOT work. The only number that works is the original one that was assigned to me when I signed up a few days ago for the Obi-Anveo plan.
To summarize:
I signed up for the special rate Obi-Anveo plan and provisioned Anveo through the Obi-Anveo portal (the only way to do this I believe). A day later I (foolishly) went to "order a new phone number" under the "manage your number" menu and was assigned a new number but on the Personal Unlimited Plan". As you say, the provisioning is done by ACCOUNT not number and the SIP credentials are locked so it seems I cannot register the newer number on my OBI 202 unless I PURCHASE a sub -account for new users which seem to be only available in minimum lots of 5. Am I missing something here? Thanks for the help Alan B!
I know longer have two numbers so I may not be able to help any further. I don't think you need a sub account though.
On the Anveo website, go to the manage phone numbers section and then edit your Unlimited plan phone number. Then select the call options tab. What option is checked for "Call Handler"?
For BOTH numbers (the Obi-Anveo plan and the Unlimited Personal) it is set to "use call flow". I DID explore this section on my own and was wondering if I can change a setting here to somehow register the second number on the Obi.
Sorry for so many questions. Are both numbers pointing to the same call flow? There is an option to choose which one.
With Anveo there are Accounts, and there are phone numbers.
Accounts have SIP configuration data. Phone numbers do not. Phone numbers have devices assigned to them (via their call flow) one of which can be any SIP device on any Sub account you have access to.
If you add a second "sub" account you gain an additional SIP configuration that you can then bind to an additional phone number.
By having 2 phone numbers on one account, those should work independent and each have their own call flow by default. In that call flow you can route both numbers to your sip device, but you can't configure them independently on your Obi. you need another sub account to use another slot on your obi.
Now you might be able to configure an outgoing call flow that allows you to enter star codes to pick what number to use when dialing out, but if your account allows an outgoing call flow it probably allows the sub accounts.
Alan, they were NOT pointed to the same call flow so I changed the second number to the same call flow as the first number and was unsuccessful in calling that number. I then tried changing the call flow to the SIP that is registered on the primary account and was unsuccessful there as well. Thanks for the suggestions though.
I wonder if Obihai would be any help here. I have not tried a second number with the Obi Anveo account and I'm not sure what would happen if you changed the 202 to outbound a second number. Incoming should still work for free but I am not sure about outbound if it reverts to the per minute plan or if it uses the same bucket as the first. I hope it's the latter and at some point I need to know.
That said, you could setup a regular Anveo account for the second number and direct that do a different port on the Obi. Incoming calls would still be included but not outbound and there's an additional E911 fee. Not ideal but basically what I'm doing until I combine them but these questions need to be cleared up and it looks like I may need to try the second number on the Obi plan to see if it works for me. I'm just chicken to burn $6 to do it.
Quote from: Panachequeens on April 15, 2014, 07:09:00 PM
Alan, they were NOT pointed to the same call flow so I changed the second number to the same call flow as the first number and was unsuccessful in calling that number. I then tried changing the call flow to the SIP that is registered on the primary account and was unsuccessful there as well. Thanks for the suggestions though.
One more thing to try as a test not a permanent solution. In Avneo can you set up your unlimited number to forward to your working number. Then call the unlimited plan number and see if that works.
Well, here was MY solution, albeit maybe not the most economical - I asked Anveo to change my Obi-Anveo account to a FREE account. Voila - I got the SIP credentials, plugged them into the Obi Configurator for Anveo and then set up the one available sub-account. A guess a "good" deal is only one that actually WORKS for you :)
Thanks all!
The Obi plans do have limitations. They will work for most situations but certainly not all. Glad they worked it out for you. Thanks for following up to let us all know.
So what happened to the money you already paid for the 1-year Obi-Anveo plan?
I would assume it sits in the account and now is applied monthly to the two personal unlimiited numbers I now have plus extra charges. I have not attempted to ask for any refund.
I am also getting ready to use 2 different (US) numbers on an Obi202 with either the same or different Anveo plans. The ObiTalk/Anveo plan would be preferable if it would allow this, since there is a cost savings over the personal unlimited plan if there is much outgoing usage.
It seems like there would be two approaches:
a) Have one account to manage two different numbers, possibly using a sub-account. This thread suggests that this is not possible if one (or both?) of the plans is the ObiTalk/Anveo plan, unless you also pay a monthly upgrade fee. I am confused over this point. Is the special plan so good it has to be 'Limited to one per customer', or is there some technical reason different type plans can't co-exist on the same device?
b) Have two different accounts to manage one number each. Can two different accounts share one 202 device?
It seems less desirable but maybe some households would like this option.
The Anveo website is lacking in this kind of info. I'll try to get an answer from them.
Since there is uncertainty about the Obitalk special plan, I decided to take the proven path forward. I already have a free, personal unlimited monthly plan/number setup, so I decided to just go ahead and try to create a sub-acct under the one I have, and maybe convert them to Obitalk special plans later.
I first submitted a porting request for my two home numbers, selecting the prepaid annual personal unlimited plans to obtain free porting. The online port application is not without issues. I got logged out before I hit 'submit', and the dialog just hung forever. 2nd time, it completed but review of the ticket showed it had missed one of my 3 attachments. I had to edit the ticket and add the missing file.
Update - Porting of the two numbers took 7 days, and was no cost for personal unlimited plans with annual prepaid.
A few questions about adding a sub-acct. My intent is to create a sub-acct that will share funds with the main acct, but use a different mailbox, call flow, etc. I don't necessarily need a separate login for that sub-acct.
Under Account Preferences->SIP Registration, I have one primary SIP user name (10digit), which is also my Anveo primary acct#. There is also a generated SIP password which allows the 202 to work with Anveo.
When I added a sub-acct it prompted for a user name and email. I gave it a unique one since I thought it necessary. It created a new 10digit SIP user name/acct#, but it did not give me a new SIP password to go with it. Am I supposed to use my existing SIP password for every sub-acct?
Fixed - I just needed to go into sub-acct Preferences->Sip Registration and register before it gave me a new SIP password.
The sub-acct dialog did ask me to create a new password, but this is so the sub-acct can have a separate website login, and separate email address.
The sub-acct got created, but will not register from the Obi. The reason looks like I don't have e911 on that sub-acct. With Anveo is it possible to avoid a 2nd e911 charge for the 2nd number at the same house address? What if I used the same user name/email to create the sub-acct?
Fixed - I just needed to go into sub-acct Preferences->e911 and add the address. Whatever you add appears to overwrite the primary account. I also got dinged another .80, so I guess the charge is not 'per address', but 'per user/per address'. Could I have reused my same user name, login to avoid the extra charge?
Update - What I missed is that I needed to go into Sub-Acct->Action->Move Phone Numbers to move the number for my line2 to the sub-acct. Once I did this, the Phone Number Edit dialog showed only one number under each acct, and reported it as "assigned to" the correct acct. Once this was done, I could edit the e911 address info to be unique for each number.