OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: mshumack on April 20, 2014, 08:53:29 AM

Title: What features at GV will still work ?
Post by: mshumack on April 20, 2014, 08:53:29 AM
Sorry for the noobi question but I need to know what to do next. I have selected a new VoIP, setup an account, and am porting my GV phone number to them.

So my questions are:
Will my GV voicemail and recorded greeting still work? 

With GV, when I miss a call, the caller can leave a message which is then sent to my e-mail account (transcribed to text for reading and available to play back); will this work?

I assume none of this will work since phone calls will no longer be going through Google.

Should I just delete my GV account? Do I need it for anything?
Title: Re: What features at GV will still work ?
Post by: voip_newbie on April 20, 2014, 09:04:59 AM
I was wondering the very same thing?

I currently use Google voice for SP1 and have PhonePower as SP2 and configured for outbound calling. I was considering switching this around (setting GV as SP2). But this may not work at all after GV pulls the plug next month.

I suppose if I deleted it completely, I would still get the notification emails for calls made to my GV phone number.
Title: Re: What features at GV will still work ?
Post by: AlanB on April 20, 2014, 09:16:37 AM
Once you PORT your number from GV you've taken GV and all of its features out of the picture. You might as well delete the account.   Even if you don't port having the SP configured to GV after May 14 won't be useful.
Title: Re: What features at GV will still work ?
Post by: mshumack on April 20, 2014, 09:31:01 AM
Thanks. That's what I needed to know. I'll delete GV account after everything is setup with my new VoIP service.

I didn't look when I selected my new provider - but do most VoIP providers have/provide a voice mail feature like GV? For me it doesn't matter much since my Obi110 feeds into my wireless phone base station which has an answering machine. However, GV also shows "missed calls" with their respective numbers, which then shows up in my e-mail in-box which is nice.
Title: Re: What features at GV will still work ?
Post by: Marty.ba.calif.usa on April 20, 2014, 11:22:10 AM
Probably any provider provides basic voicemail, with possibly limited storage.  Some provide email notifications of voicemails, with attached recording, and possibly voice to text transcription.  Depends on provider.
Title: Re: What features at GV will still work ?
Post by: mcluvin737 on April 20, 2014, 04:36:50 PM
Is there any chance that OBI will figure out a way to make it work with Hangouts? 
Title: Re: What features at GV will still work ?
Post by: AlanB on April 20, 2014, 04:47:57 PM
Quote from: mcluvin737 on April 20, 2014, 04:36:50 PM
Is there any chance that OBI will figure out a way to make it work with Hangouts? 
That's only been asked about 100 times on this forum. No. Seek details elsewhere.
Title: Re: What features at GV will still work ?
Post by: Usetheforceobiwan on April 20, 2014, 04:55:04 PM
Were trying to figure out what happens to the GV portal over here:

http://www.dslreports.com/forum/r29192152-What-Happens-to-the-Google-Voice-Portal-After-May-14th
Title: Re: What features at GV will still work ?
Post by: SteveInWA on April 20, 2014, 08:05:29 PM
Quote from: Usetheforceobiwan on April 20, 2014, 04:55:04 PM
Were trying to figure out what happens to the GV portal over here:

http://www.dslreports.com/forum/r29192152-What-Happens-to-the-Google-Voice-Portal-After-May-14th
There is an incredible amount of useless misinformation and speculation on that thread.  It's like the blind men trying to describe a camel.

As one of the handful of "Top Contributor" volunteers over on the Google Voice forum, I work with the Google Voice engineering and program staff.  Here is what I can disclose and discuss publicly.

I have posted some version of this information elsewhere on this forum, but it's so hard to search, and there are so many redundant threads that I'll just try again.  I am doing this to try to cut through so much rumor and flat-out incorrect information on the web, and help people understand what's changing and what's not changing:

Google Voice was, and is now, in improved form, the inbound telephone call and voicemail message management system that Google purchased from GrandCentral.  It is not, and never has been, a VoIP telephone company (despite somewhat misleading advertising by sellers of devices or apps that use unauthorized methods of access to the service).  The GV platform is designed to forward calls via the Public Switched Telephone Network (PSTN).  Contrary to many peoples' misunderstanding, the official mobile Google Voice apps, from Google, for iOS and Android have never, and to this day, still do not support VoIP calling; they use the mobile phone's voice carrier's network (GSM, CDMA, and soon VoLTE).

Google Voice relied on a companion product, Google Chat and its underlying VoIP protocol, XMPP, to make and receive calls over the internet.  GV phone numbers could be used as caller ID for outbound Chat calls, and Chat could be used as one of a GV user's forwarding destinations.  A related, but irrelevant product, Google Talk also used XMPP.  Think of Google Talk as the competitor to AOL's AIM and MSN's and Yahoo's similar IM client applications of that heyday.

OBi devices do not interact directly with Google Voice; they interact with Google Chat via XMPP.

Now, here is the key message:  Google Chat/Talk and their XMPP protocol, are being shut down permanently on May 15th.  This isn't a rumor; it's on track to happen.  It has been widely communicated by Google to third parties who Google knew were using XMPP clients.  Obihai was one of them.  Important to understand:  Google never, ever, authorized, supported, or recommended any third-party use of XMPP clients.  It just had other things to deal with, and let it slide.

Why is Google doing this?  You can ignore all the gossip, emotional rants and speculation on the web; it's just pointless, and in some cases wildly off-the-mark.  Google is moving all internet audio/video communications to a newer platform, WebRTC.  Why?  Look at the bigger picture of how the use of computers has evolved.  We've gone from an environment where the vast majority of people used desktop Microsoft Windows PCs, to a highly mobile, highly heterogeneous environment of Windows, Linux, Apple Mac OS X, Apple iOS, Google Chrome OS, Google Android, Windows Phone, etc.  It used to be painful, but doable, to maintain application development for Windows and Mac PCs.  There are simply not enough skilled programmers and security professionals and support people to maintain platform-specific apps anymore.  The security risks and zero-day hacking sophistication have grown enormously, and the cycle-time for new OS versions has dramatically reduced.

This is why the large majority of app development is moving to the web or "cloud".  Apple, Microsoft, Amazon, and Google are all basing their futures on platform-agnostic, web-browser-based services.  Google and Mozilla worked together with an open software development community to create WebRTC.  This is a set of APIs that are "baked-into" their web browsers.  So now, it is extremely easy to build, test and maintain communications apps, simply by using the browser as the user interface.  This is the same concept as building accelerated graphics (GPU), encryption, application (HTML5) and other advanced functions into the browser:  you don't need to write a pile of low-level code to perform communications; it is already written; just use it via standard API calls.

So, for those reasons, Google's replacement for Chat/Talk/XMPP is WebRTC and Hangouts.

Google Hangouts already supports making and receiving VoIP telephone calls on the web browser (laptop/desktop Windows, Mac OS, Linux and Chrome OS), and on Apple iOS devices.

Google Hangouts for Android will also be getting telephone calling capability soon.

Google already stated that their plan is to migrate and integrate Google Voice user interface functions into Hangouts apps (mobile and web), but the Google Voice service is not being eliminated at all, and, aside from no more XMPP, it will continue to operate on May 16th just as it did on May 14th.
Title: Re: What features at GV will still work ?
Post by: nitzan on April 20, 2014, 10:03:27 PM
Since I'm assuming you're talking about Future Nine - yes, we do provide voicemail and voicemail-to-email. Please click the Voicemail link inside the web console for more info and configuration options. :)
Title: Re: What features at GV will still work ?
Post by: Usetheforceobiwan on April 21, 2014, 03:44:55 AM
SteveInWA - So can you confirm, will the "forward to Google chat" check box disappear on May 15th? 
Title: Re: What features at GV will still work ?
Post by: gderf on April 21, 2014, 05:59:30 AM
Making the "forward to Google chat" check box disappear will break forwarding of calls to the stand alone Google Talk application. Why would Google want to do that?
Title: Re: What features at GV will still work ?
Post by: Usetheforceobiwan on April 21, 2014, 06:09:31 AM
Quote from: SteveInWA on April 20, 2014, 08:05:29 PM
Now, here is the key message:  Google Chat/Talk and their XMPP protocol, are being shut down permanently on May 15th.  This isn't a rumor; it's on track to happen.  

I guess because it's the only conclusion you could come to.
Title: Re: What features at GV will still work ?
Post by: gderf on April 21, 2014, 06:24:55 AM
I'm betting Google restricts access to XMPP in such a way that their own apps continue to work, but external apps and third party access don't.
Title: Re: What features at GV will still work ?
Post by: Usetheforceobiwan on April 21, 2014, 06:36:08 AM
If G restricts XMPP access to allow only their own applications, where does that leave third party chat apps (that don't connect to GV) like pidgin?  I tried searching to see if pidgin was impacted on May 14th as well, I couldn't find anything. 
Title: Re: What features at GV will still work ?
Post by: gderf on April 21, 2014, 06:58:59 AM
Maybe they allow non GV connected apps to continue?
Title: Re: What features at GV will still work ?
Post by: SteveInWA on April 21, 2014, 03:57:28 PM
Quote from: gderf on April 21, 2014, 05:59:30 AM
Making the "forward to Google chat" check box disappear will break forwarding of calls to the stand alone Google Talk application. Why would Google want to do that?
Because, as I said, Chat and Talk are obsolete, and will no longer be supported.  They're going away, too.  Hangouts is the replacement for both of them.

That whole discussion over on DSL reports was a bunch of utterly useless, uninformed speculation.  Admittedly, it wouldn't have to be that way if Google would just do a better job of communicating with the public, but sorry, I don't run things there :-P
Title: Re: What features at GV will still work ?
Post by: SteveInWA on April 21, 2014, 04:02:40 PM
Quote from: gderf on April 21, 2014, 06:24:55 AM
I'm betting Google restricts access to XMPP in such a way that their own apps continue to work, but external apps and third party access don't.

There is no point to that.  Chat and Talk are being shut down and replaced by Hangouts.  This is not simply a vendetta against third-party apps.  It's about shutting down Chat/Talk/XMPP and moving forward to WebRTC and Hangouts.
Title: Re: What features at GV will still work ?
Post by: SteveInWA on April 21, 2014, 04:05:51 PM
Quote from: Usetheforceobiwan on April 21, 2014, 03:44:55 AM
SteveInWA - So can you confirm, will the "forward to Google chat" check box disappear on May 15th? 
I'm waiting to find out the nitty-gritty details of how that will be implemented, so I can't tell you if it will magically disappear by itself, (preferable), or if it will just stop working and die, needing to be cleaned out manually.  If there is something I am able to disclose publicly, I'll try to do so.
Title: Re: What features at GV will still work ?
Post by: Usetheforceobiwan on April 21, 2014, 06:24:16 PM
SteveInWa - I think you should add "Helping Blind Men Describe Camels" to your signature.  You have dispelled more myth, speculation and outright gossip in a very few posts and I think that moniker would be an honor that would be a good conversation starter.  Thank you for clarifying alot of information.
Title: Re: What features at GV will still work ?
Post by: SteveInWA on April 21, 2014, 07:26:08 PM
Quote from: Usetheforceobiwan on April 21, 2014, 06:24:16 PM
SteveInWa - I think you should add "Helping Blind Men Describe Camels" to your signature.  You have dispelled more myth, speculation and outright gossip in a very few posts and I think that moniker would be an honor that would be a good conversation starter.  Thank you for clarifying alot of information.

Ha ha ha!  You're welcome.  I will do that. This has become such an emotional subject over on the GV forum, with the "denial" camp, and the "we hate you Google because you took away our free candy, how dare you" camp, and the "I know better than Google how you should give us apps" camp.  I'm trying to compensate for the really poor corporate communications by Google, to dispel the misinformation.  What makes it so hard are the idiot bloggers on the nerd-boy sites like Gizmodo, Engadget, 9to5mac, and smaller sites, who will just throw out any ignorant out-of-context comment they can find, usually stolen from yet another blogger, and then people read it...and post it, and the next thing you know, it's as if it was an official plan.
Title: Re: What features at GV will still work ?
Post by: Marty.ba.calif.usa on April 22, 2014, 05:45:43 PM
I know how you feel - most forums are so hard to take because of the people who have no clue, but think they know what's going on.

A lot of people seem to think Google discontinued XMPP because they didn't like people using it for free, but I wonder about that; it doesn't really fit the way I think of Google's business methods. I'm guessing Google doesn't even care about something like that, and they market products according to their long range goals, not in reaction to some usage pattern by one group.  But whatever their reasons, I can't see people getting so bent out of shape because they're losing something they never paid for, and probably were not willing to pay for.
Title: Re: What features at GV will still work ?
Post by: SteveInWA on April 22, 2014, 06:29:12 PM
Quote from: Marty.ba.calif.usa on April 22, 2014, 05:45:43 PM
I know how you feel - most forums are so hard to take because of the people who have no clue, but think they know what's going on.

A lot of people seem to think Google discontinued XMPP because they didn't like people using it for free, but I wonder about that; it doesn't really fit the way I think of Google's business methods. I'm guessing Google doesn't even care about something like that, and they market products according to their long range goals, not in reaction to some usage pattern by one group.  But whatever their reasons, I can't see people getting so bent out of shape because they're losing something they never paid for, and probably were not willing to pay for.

+10 to you, good Sir.
Title: Re: What features at GV will still work ?
Post by: carl on April 22, 2014, 08:50:52 PM
Quote from: SteveInWA on April 22, 2014, 06:29:12 PM
Quote from: Marty.ba.calif.usa on April 22, 2014, 05:45:43 PM
I know how you feel - most forums are so hard to take because of the people who have no clue, but think they know what's going on.

A lot of people seem to think Google discontinued XMPP because they didn't like people using it for free, but I wonder about that; it doesn't really fit the way I think of Google's business methods. I'm guessing Google doesn't even care about something like that, and they market products according to their long range goals, not in reaction to some usage pattern by one group.  But whatever their reasons, I can't see people getting so bent out of shape because they're losing something they never paid for, and probably were not willing to pay for.

While I am pretty relaxed about the use of GV as phone service there are some justifiable question marks behind the whole story. Google has a reputation to offer all kinds of gadgets and then suddenly withdraw them. They say that you cannot complain about something what you get for free but that's abit more complex. Like some people pointed out, even a free service can create a dependency. For example, by promoting my 2 GV DID's - even before I started using them for a phone service via Obi- made me to an extend dependent on them and now i had to port them out at the total cost of $ 56.-. Considered that I used outgoing GV for 75% to toll free it more than  ate up all the savings. Or imagine my frustration with all the unwelcome changes to to free Yahoo mail- unfortunately, I became dependent on it and changes are costly and very time consuming.
That's why you have in real estate the "prescriptive easement" doctrine.
But again, not a big deal. 2DIDs are out and the third one will be either trashed or kept as  a spare mail box for a while. With all the reliability issues lately, it was time to go anyway. :)
+10 to you, good Sir.
Title: Re: What features at GV will still work ?
Post by: zorlac on April 23, 2014, 07:56:32 PM
"even a free service can create a dependency."

Sorta like welfare.  ;D
Title: Re: What features at GV will still work ?
Post by: azrobert on April 23, 2014, 09:22:41 PM
Quote from: zorlac on April 23, 2014, 07:56:32 PM
"even a free service can create a dependency."

Sorta like welfare.  ;D

You say a lot with a few words.
Title: Re: What features at GV will still work ?
Post by: carl on April 24, 2014, 08:28:47 AM
Quote from: azrobert on April 23, 2014, 09:22:41 PM
Quote from: zorlac on April 23, 2014, 07:56:32 PM
"even a free service can create a dependency."

Sorta like welfare.  ;D

You say a lot with a few words.
Apparently, tea bagging stuff finds the way into tech discussion. ::)
I mentioned that above- you give out free DID's, suddenly you cannot just abandon them. The same thing with e-mail. Same thing with online payment services, word processing programs, storage  and what else.  Changing those things later can be costly and work intense.
I am not a friend of " free" services ( and I am not talking here about welfare or, where the most money goes, corporate welfare) because they come with strings attached, distort the market and at the end cause more bad than good.
Title: Re: What features at GV will still work ?
Post by: zorlac on April 24, 2014, 09:24:31 AM
"I am not a friend of " free" services"

Well, when I'm on the receiving end I certainly am.  ;D
I just don't complain when they go away, easy come, easy go.  ::)
In fact if Google would have said send us $15/mo & your obi100 keeps working just as it is I would have been more than satisfied.  ;)
Title: Re: What features at GV will still work ?
Post by: SteveInWA on April 24, 2014, 01:09:22 PM
Quote from: zorlac on April 24, 2014, 09:24:31 AM
"I am not a friend of " free" services"

Well, when I'm on the receiving end I certainly am.  ;D
I just don't complain when they go away, easy come, easy go.  ::)
In fact if Google would have said send us $15/mo & your obi100 keeps working just as it is I would have been more than satisfied.  ;)

Way to go.  You've now turned a useful discussion, that answered the question in the title, into a useless talk radio BS session.
Title: Re: What features at GV will still work ?
Post by: zorlac on April 24, 2014, 01:15:13 PM
You're quite welcome.  ::)
Title: Re: What features at GV will still work ?
Post by: MikePA on April 24, 2014, 01:51:34 PM
Quote from: SteveInWA on April 24, 2014, 01:09:22 PM
Way to go.  You've now turned a useful discussion, that answered the question in the title, into a useless talk radio BS session.
...and your useless response to a useless post helped how?

Back on topic.

I've had an Obi 110 and GV for well over a year. I knew when I signed up with GV, the combination was going to come to an end.

- Vonage saved me long distance charges from my local phone company.
- Obi and GV saved me money by letting me get rid of Vonage.
- Obi and Anveo is still cheaper than Vonage was and a lot cheaper than local phone company LD.

Plus Obi and VOIP is interesting technology and fun to learn about.

The poor reviews on Amazon for the Obi devices are almost all about free GV going away. They are hilarious. I don't know what else Obi could have done to further warn people.