OBiTALK Community

General Support => New to Using the OBi / VoIP => Topic started by: shim on May 10, 2014, 02:25:52 PM

Title: Setting up obi110 in Israel
Post by: shim on May 10, 2014, 02:25:52 PM
Hi i'm a total newb and would like to set up my new obi 110 in israel. i have set up localphone as the primary one but would like to recieve calls from my normal analogue phone line. How do i set this up?
thanx
Simon
Title: Re: Setting up obi110 in Israel
Post by: Shale on May 10, 2014, 03:15:49 PM
I just looked at http://www.obihai.com/FAQ and http://www.obihai.com/docs-downloads ,  and did not initially see setup info for the OBi110. However I now see it in downloads: OBi110 Quick Start Guide http://www.obihai.com/docs/OBi110QSG.pdf

Anyway, I would go to OBiTalk http://www.obitalk.com/obinet/pg/obhdev and try to add your device...

Title: Re: Setting up obi110 in Israel
Post by: shim on May 11, 2014, 04:29:27 AM
Shale Than for your reply.
I had already set up my device and it works for outgoing calls from my sp1 which is local phone but i cant make or receive any calls from my analogue line. any ideas on how to configure that?
Ps thanx for the link that page was part of the guide that came with my obi 110.

Simon
Title: Re: Setting up obi110 in Israel
Post by: Shale on May 11, 2014, 07:18:52 AM
Dial #, and listen. Do you get dial tone?

If not, check that your connection to the POTS line is good.
Title: Re: Setting up obi110 in Israel
Post by: drgeoff on May 11, 2014, 09:10:37 AM
Expanding on Shale's reply.

With factory default settings the 110 will automatically connect incoming calls on the LINE socket to the PHONE socket.  And all calls dialled without a leading * will be dialled out to the LINE socket.

That you can make and receive calls via SP1 shows that the phone handset is working and plugged into the correct socket(!).  So, if the POTS line is plugged into the socket beside that it must be in the correct one :-)

As Shale suggested the most likely problem is with your POTS line or how it is connected to the OBi.  Dialling a single # connects the phone to the POTS line and you should hear dial tone from your telco.  The rightmost green LED should be lit when the telco line is properly connected.  If it is not that is an indication of something amiss there.
Title: Re: Setting up obi110 in Israel
Post by: shim on May 11, 2014, 10:31:07 AM
Thanx for all your assistance.
I think that i have everything plugged in correctly, when i dial # i get an automated message saying "no service configured error, pls log in....." i'm wondering if the pots line in Israel is set up differently to the North American one that the default setting are for and if i must change anything??
Title: Re: Setting up obi110 in Israel
Post by: drgeoff on May 11, 2014, 10:49:39 AM
Is that rightmost LED green?

Even if you completely altered the digit maps and outbound call routeing, you would still get inbound calls ringing the phone.
Title: Re: Setting up obi110 in Israel
Post by: shim on May 11, 2014, 10:51:57 AM
that light is not on but the wire is plugged from there into the wall.
Title: Re: Setting up obi110 in Israel
Post by: drgeoff on May 11, 2014, 10:57:55 AM
Are you using only the cable supplied with the 110 between it and the wall? Or with an adaptor, or a different cable?
Title: Re: Setting up obi110 in Israel
Post by: shim on May 11, 2014, 01:36:13 PM
with an adapter but when i plug that cable directly into the phone and use the adapter to plug it into the wall the phone works, so i figure the obi should also??

Thanx so much for your assistance.
Title: Re: Setting up obi110 in Israel
Post by: drgeoff on May 11, 2014, 02:39:47 PM
Adaptor with plug like http://en.m.wikipedia.org/wiki/BS_6312 ?
Title: Re: Setting up obi110 in Israel
Post by: Shale on May 11, 2014, 02:56:30 PM
What happens if you dial ***8#  ?
Title: Re: Setting up obi110 in Israel
Post by: drgeoff on May 11, 2014, 03:12:40 PM
I'm still thinking the POTS line is not connected to the OBi110. The LED is off and receiving calls is not working either. I've just now tried pulling the LINE cord from my 110 (the LED went off) and dialling #. I got the OBiMan speaking the error message reported above.
Title: Re: Setting up obi110 in Israel
Post by: shim on May 12, 2014, 03:48:21 AM
It looks like an adapter like that, thats the type of plug that goes into the wall here. i also think the pots line not connecting just not sure why!
When i dial ***8# i get through to the configuration menu.
Title: Re: Setting up obi110 in Israel
Post by: drgeoff on May 12, 2014, 04:40:03 AM
Where did you get the adaptor? Although that plug is the same type as used in the UK the very limited info I have been able to find says that Israel wires it a different way.

A definitive test is to log into your OBi's local web server (admin for user and password if you have not changed them). Go to Status, then Phone & Line Status.  You will see a row TipRingVoltage. For Line it should be about 50 (or -50). I suspect you will see 0. If so the problem is with the adaptor, the cable or a hardware fault in the OBi.

Use the cable that came with the OB110 to connect its LINE and PHONE ports together. Check the TipRingVoltage again. If it is about 50 then the cable and OBi110 are good.
Title: Re: Setting up obi110 in Israel
Post by: shim on May 13, 2014, 10:28:11 AM
I have plugged in the line port to a adsl filter and then into the wall and the light on the obi is now on by the line port - so must have been a problem with my adapter. I still cant make or receive calls from the landline though, any ideas? i checked the tripringvoltage and it is 45v for the phone and for the line 79.
Title: Re: Setting up obi110 in Israel
Post by: drgeoff on May 13, 2014, 10:41:26 AM
79 volts is high, worryingly high. Please connect OBi's PHONE & LINE ports together and recheck TipRingVoltages. Values will reveal if telco line really is so high or if OBi's A/D converter is wonky.
Title: Re: Setting up obi110 in Israel
Post by: shim on May 13, 2014, 01:48:51 PM
k this is wierd every time i check the voltage its different???
Title: Re: Setting up obi110 in Israel
Post by: drgeoff on May 13, 2014, 06:06:40 PM
Quote from: shim on May 13, 2014, 01:48:51 PM
k this is wierd every time i check the voltage its different???
Connect the OBi's LINE and PHONE jacks together with the cable that came with the OBi and check the TipRingVoltage.  Is it still different every time you check it?
Title: Re: Setting up obi110 in Israel
Post by: shim on May 14, 2014, 04:24:29 AM
k i did that and it stays at 0
Title: Re: Setting up obi110 in Israel
Post by: drgeoff on May 14, 2014, 06:06:05 AM
With a cable connecting the OBi's LINE and PHONE ports together you should see almost the same TipRingVoltage for the two ports. (Sign might be different.) The reading does not auto-update. You need to click the left side "PHONE & LINE Status" to get a new measurement.

Can you retry with another cable?
Title: Re: Setting up obi110 in Israel
Post by: shim on May 14, 2014, 10:23:29 AM
i tried with a different cable and its as you said - the same 45 -45/-44
Title: Re: Setting up obi110 in Israel
Post by: drgeoff on May 14, 2014, 11:53:52 AM
Good. We can clear your OBi and that cable from the list of first suspects. Should be simple to get a working connection between the wall and your OBi. Use the cable you now know is good with the adaptor and check the voltage and LED.