Print Page - How do I make outgoing calls go through SP2?

Title: How do I make outgoing calls go through SP2?
Post by: dana on May 17, 2014, 10:13:48 PM

I marked SP2 as "Primary Line for Outgoing Calls", but outgoing calls are still going out through SP1.
How do I fix that other than deleting both accounts and putting what is now SP2 as SP1?
Thank you.

Title: Re: How do I make outgoing calls go through SP2?
Post by: Shale on May 18, 2014, 04:31:42 AM

Did you make your changes in OBiTalk or the direct OBi 100 interface?

Title: Re: How do I make outgoing calls go through SP2?
Post by: dana on May 18, 2014, 11:15:26 AM

I did it on ObiTalk. What does it mean to do it on the direct interface? I have Obi 110. Thanks.

Title: Re: How do I make outgoing calls go through SP2?
Post by: Shale on May 18, 2014, 07:59:19 PM

Quote from: dana on May 17, 2014, 10:13:48 PM
I marked SP2 as "Primary Line for Outgoing Calls", but outgoing calls are still going out through SP1.
How do I fix that other than deleting both accounts and putting what is now SP2 as SP1?
Thank you.

Go to OBiTalk and click the name you gave your OBi110. Click SP1, and un-tick "Primary Line for Outgoing Calls" for SP1. Submit.

For SP2, tick "Primary Line for Outgoing Calls". Submit.

Since you are using OBiTalk, you want to continue to make your changes that way.

Title: Re: How do I make outgoing calls go through SP2?
Post by: dana on May 19, 2014, 07:52:29 PM

Thank you, turned out I had to simply wait a few minutes for the change to take place :)

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General Support => Day-to-Day Use => Topic started by: dana on May 17, 2014, 10:13:48 PM