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OBiTALK Community

General Support => Installation and Set-Up (Devices) => Topic started by: Mich on May 30, 2014, 12:03:04 PM

Title: After entering **number, it says number sent to server but never completes setup
Post by: Mich on May 30, 2014, 12:03:04 PM
When I connected my new obi and followed instructions to dial **number, it said it was sending the number ot the server, but I never get my obi device added in my dashboard list.  Every time I login to obiTalk, it asks me to register an obi device.  What's going on here?

Thanks!
Title: Re: After entering **number, it says number sent to server but never completes setup
Post by: drgeoff on May 30, 2014, 04:01:23 PM
You do realise that after each 120 seconds timeout period you need to get a fresh **5 number?  (By clicking 'Add device' and then 'Next'.)

The OBiTALk portal has been unwell of late but supposedly recovered now.
Title: Re: After entering **number, it says number sent to server but never completes setup
Post by: Rob01 on June 06, 2014, 03:06:24 PM
I am having the same problem.  When I try to connect to OBi Talk I enter the **5 number and it times out.  On one of the occasions, it said that it had connected but it never showed up on my OBi Talk Dashboard.  I have two other OBis connected and had no difficulty getting them connected. 
I even tried resetting the OBi  but that did not help.
Title: Re: After entering **number, it says number sent to server but never completes setup
Post by: Rob01 on June 06, 2014, 06:34:24 PM
I was finally successful in connecting.  I don't know what happened but I just kept trying and eventually it worked. 
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