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General Support => Installation and Set-Up (Devices) => Topic started by: robhouston on May 05, 2011, 11:31:08 AM

Title: Auto Attendant on Inbound GV calls
Post by: robhouston on May 05, 2011, 11:31:08 AM
On my Obi110, I have the auto attendant enabled, a PIN established, and my cell phone is associated with my GV account.  When I call the GV number from my cell phone, I want the AA to answer the call, but I can't seem to get this to happen.  The incoming call rings on my phone attached to the Obi

I assume that I need to make a change to the DigitMap of the Auto Attendant voice service?  I'm kind of lost here, so any help is much appreciated.

Thanks!
Title: Re: Auto Attendant on Inbound GV calls
Post by: RonR on May 05, 2011, 11:38:57 AM
Having your cell phone associated with (and being rung by) Google Voice is not a requirement.

What's needed is an InboundCallRoute rule on your Google Voice SPx Service:

Voice Services -> SPx Service -> X_InboundCallRoute : {14081234567:aa},{ph}

Where 14081234567 is your cell phone number.

This should route calls from your cell phone to the Auto Attendant and all others to the PHONE Port.
Title: Re: Auto Attendant on Inbound GV calls
Post by: robhouston on May 05, 2011, 12:02:13 PM
Perfect, RonR----it works beautifully----thanks!!

Rob
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