I am getting the following error when trying to set up Google Voice:
Backing Off (0s): Authentication Error
I know I have the correct password so I don't understand what the problem is. Help?
How, exactly, did you try to set up Google Voice? Is this on a brand new unit, using the new Google Voice setup procedure, or is it a unit that was set up prior to about a month ago and now doesn't work, or what?
Obihai changed their firmware to accommodate Google's requirement to use the more-secure OAUTH 2.0 authentication protocol. You now need to follow these instructions to set up your GV service provider:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
Note that you must first be logged into the correct Google Voice account on your web browser, then open a new tab to go to the OBiTALK portal to set up GV.
It is a brand new unit and I am following all the instructions that came with it. I am already logged in to GV.
What model is it (100, 110, 200 or 202)
What firmware version is loaded? Go to the OBiTALK portal, and get into Expert mode, and then look at system status for the firmware version.
If you follow my instructions completely, then the backing off / authentication error should go away.
I went ahead and followed your instructions but it's doing the exact same thing it was before.
The model is 200. The software is: SoftwareVersion 3.0.1 (Build: 4420)
When I looked at SPI in the expert portal there is a red exclamation mark next to the following:
X_UserAgentPort 5080
AuthUserName xxx@xxxx.com (my google voice sign in email)
What does that mean?
This is indicating that you are not signed into an acceptable Google account in the same web browser session, in a separate tab, as you are also signed into the OBiTALK web portal.
You said " xxx@xxxx.com (my google voice sign in email) ?"
Is it your-user-name@gmail.com ? It needs to be a Gmail account. You need to have one browser tab open, logged into a Google / Gmail account, not a personal domain or some non-Google email address, and another browser tab open, logged into the OBiTALK portal. When you add the GV account to SP1, you should see a pop-up window from Google, asking if it is ok for OBiTALK to access your account offline, you should agree. You should then see a spinner wheel icon for several minutes while it exchanges security tokens between the portal and Google. You should then see a message that it was successful.
Did you see all those things? If not, you should delete the SP1 configuration, and start over from the beginning.
I have a google account with google voice that I am logged into in a separate tab but I do not use gmail. I see the pop up window asking to access my account offline and the spinner wheel but then it says authentication error. Should I change my log in email to a gmail email?
If I were you, I'd get a good night's sleep first, and then do this, but of course, the sleep part is up to you ::)
- It's actually a good idea to attach a Google Voice number to a dedicated account, for maximum security, and so that it doesn't interfere with anything else you do with Google.
- Go to https://mail.google.com and set up a brand new Gmail account. Pick two random series of upper and lower case letters and numbers, one for the user name and one for the password, so you won't get any SPAM. You're not going to actually use this for email anyhow.
- Extremely important: write the user name and password down, and store it in a safe place. As soon as you have some time and energy, also set up a recovery email address (use your other email account) and a recovery phone number (NOT your GV number!!!). This is because, if you lose the user name and password, and don't set up a recovery method, you will never be able to get back into your account to manage your number.
- Go through the couple minutes of setup stuff to get the new Gmail account working, then log out.
- Log back into your existing GV account.
- Now, you are going to follow these instructions to transfer your existing GV phone number over to the Gmail account you just created: https://support.google.com/voice/answer/3527591?hl=en&ref_topic=1708124
- After you do that, you need to add a forwarding telephone number and verify it with a phone call from Google.
- While signed into this new GV account, open another tab, and go to Gmail using the same new account you just created. Click the avatar on the left side of the page (the generic blue head and shoulders icon), open Chat, and make one outbound phone call to any number, then hang up. This will install Chat as a forwarding target on your new GV account. Switch back to the new account, go to the Phones tab of settings, make sure Chat is now there on the list, and add a check mark next to it.
- Go back to the OBiTALK portal in another browser tab, delete SP1 and factory reset your OBi, and then add it back to the portal using the ***5 method, and finally, perform the GV/OBi setup routine again
Thank you for the help. I finally got connected and I can make outgoing calls but I am still not able to receive incoming calls. The troubleshooting section here: http://www.obihai.com/faq/GV-and-the-OBi/My-OBi-Does-Not-Ring
says I need to have the google chat box checked but this box is absent. Do you know how I can get it to appear? Or do you know of another way I can receive calls?
Wes
Great.
But, I actually answered that question twice already -- you need to make one outbound call via Chat to get it to appear as a forwarding target on the Google Voice Settings page, Phones tab:
"While signed into this new GV account, open another tab, and go to Gmail using the same new account you just created. Click the avatar on the left side of the page (the generic blue head and shoulders icon), open Chat, and make one outbound phone call to any number, then hang up. This will install Chat as a forwarding target on your new GV account. Switch back to the new account, go to the Phones tab of settings, make sure Chat is now there on the list, and add a check mark next to it."
And, in my linked directions,
"Verify that you also have "Google Chat" listed as one of your forwarding targets on the list. If you want to receive calls via GV on your OBi, you must have a check mark next to Google Chat. If you are going to instead forward inbound calls to a SIP ITSP (Callcentric, Anveo, voip.ms, etc.) phone number, then add that number to your forwarding phone list, and later, add it to your OBi as another Service Provider.
If you do not see Google Chat, then open another browser tab, log into Gmail, not GV, and use Google Chat to make one outbound phone call. This will restore Chat to your list of forwarding targets."
Note: If you do not see your chat avatar on the left side of the page in Gmail, you need to install the Google voice and video web browser plugin.
Here is a post with complete instructions on how to do that:
https://productforums.google.com/d/topic/voice/DvhkFw1kknA/discussion
I'm having the same issue with a OBi100 Hardware Version 3.4 with software version 1.3.0 (Build:2872).
I have followed the installation instructions but still receive the same error.
My Google account does not use a gmail address and that option is not allowed due to security issues with gmail accounts. The OBiTalk FAQ about using GoogleVoice states:
Can I use a non-@Gmail account Username with Google Voice on the OBi?
Yes, you can use non-gmail account (such as your Google Apps account) and your Google Voice account can be configured on the OBi.
If the OBi100 cannot be configured to operate with GoogleVoice without GMail then I will have to return it.
Quote from: ballew on October 15, 2014, 09:20:03 PM
I'm having the same issue with a OBi100 Hardware Version 3.4 with software version 1.3.0 (Build:2872).
I have followed the installation instructions but still receive the same error.
My Google account does not use a gmail address and that option is not allowed due to security issues with gmail accounts. The OBiTalk FAQ about using GoogleVoice states:
Can I use a non-@Gmail account Username with Google Voice on the OBi?
Yes, you can use non-gmail account (such as your Google Apps account) and your Google Voice account can be configured on the OBi.
If the OBi100 cannot be configured to operate with GoogleVoice without GMail then I will have to return it.
Return it.
OK, thanks Steve. I had high hopes for ObiTalk products when I got this as a proof of product line test.
I'll contact OBihai support first (I assume that SteveInWA is not a customer tech representative) so they can explain their FAQ entry first then I'll return it and then look for an alternative product.
Let me be less ambiguous:
You must use a Google account with Google Voice. That account doesn't need to also have Gmail. If that's what you have, you must sign into it on one tab of your browser, and then sign into the OBiTALK portal on another tab of the same browser, to set up Google Voice on the OBi. This will kick off the process of having you permit access to the Google account, and will generate the necessary secure access tokens for future access.
If you do not already have a Google account, you can set one up here:
https://accounts.google.com/signupwithoutgmail
If you can't or do not want to do that, then send the unit back.
OK, I am using a Google account just not with a GMail email address.
I'll try again and go through all of the steps again.
Thanks for your help.
Ok, I'm having the same problem. I logged into my google.com/voice page on one tab and I have a google voice number. I also logged into the Obitalk page on another tab in same browser. I have a newly purchased OBi100 and it has firmware 1.3.0 2872. I also get the "backing off, authentication error" when trying to configure GV. As with the previous poster, I also do not have a gmail account with a gmail address(just my local ISP email address) and I have the red exclamation points next to the value of my "AuthUserName" and "X_UserAgentPort" in the Expert Config menu. I'm sorry, but I'm confused on this. I already have a google account that I'm signed into on one tab. Do I have to open a gmail account too?
Have you actually already set up a Google Voice account, using that non-Gmail address? You need to follow the instructions and get Google Chat calling added to Google Voice before you can do anything with GV on your OBi.
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
Yes, I go to google.com/voice and in the left side of the page it lists the number I have picked for GV under "Your Number:". Then I click on settings and under "Forward calls to:" it lists Google Chat with my non-gmail email address and I have that box checked. Then under that I have my "Home phone" box unchecked. I just want to replace my landline. I have no mobile phones.
Start over, from a factory reset, and follow my exact instructions. Report back here with details of the specific step that fails to complete as described.
So, I should set up a gmail account then? That is something I never did.
If you want to go through the drill again, with your non-Gmail address, you're welcome to try, since it's unclear to me what has gone wrong. But, if you just want to get things over with and get it working, then yes, set up a dedicated Gmail account to use with Google Voice.
Well, I'm not having much luck even setting up a gmail account. After signing on to my gmail there is a message on the far left column which says "something's not right". "We're having trouble connecting to Google. We'll keep trying..." Errors: 202,212,213,214,215,216,220
It's probably a temporary network issue. Try again tomorrow. If it doesn't work, do the typical rubber-chicken-waving of powering off your computer and all network equipment (switch, router, modem), then power on the modem, let it boot up and then power up the rest of the stuff.
Well, it's still doing that but apparently I got the gmail account set up and I reset the OBi100 and my status is now "connected". So I made a couple of calls and they were received. I had them call me back, but it never rang. I did get their voicemail though.
You must put a check mark in the box, to the left of the Google Chat forwarding destination on the Google Voice Phones settings page, to have your OBi-attached phone receive inbound calls.
Yes, I did have that box checked. Well, it's too late for me to call anyone to have them try call me back, so I guess I'll have to wait until tomorrow. Thanks for the help!
OK, I had the Google chat box checked, but I had to associate it with the new gmail address I had just created to replace the non-gmail address I previously had google chat tied to. So, I am now receiving calls too and everything seems to be working. Thanks again!
As suggested in this thread, this Obi200 device has always had a dedicated Google Account only used for Google Voice (for my wife's work). This device has been working great since September 2014 until this past Monday. We have never changed the password, but we kept getting this "Backing Off: Authentication Error".
There was another solution posted stating that you should delete the device from the dashboard, perform a factory reset, and start over again. I tried that, and it still didn't work.
What did work, though, was going into the web admin console for the Obi device. I clicked on the "Voice Services" menu, then the "SP1 Service" button (which is what Google Voice is setup on). Under the "SIP Credentials" section, the "AuthPassword" field was blank. Once I entered the Google Account password, then pressed the "Submit" button at the bottom, SP1 immediately changed to "Connected" status!
Hopefully my solution may help those who Google the error message (and lead me to this thread).
Thanks for suggestions. I had same issue since last 2 days. Below worked for me.
Login to device (Find IP from router login or by dialing * * * from connected phone, then 1).
Enter device IP in broser http://ipaddress ex:http://192.1.2.122 .. default admin/admin user pass.
Probably just rebooting by clicking reboot might work. But I did below.
Wen to voice services, sp1, unchecked default password for gmail and entered my password. This may not be safe entering your gmail password here. Then cleared the password, checked default password.
Rebooted the device by clicking reboot button.
Then logged into obitalk dashboad and it now showed connected. All is good from here.
Quote from: linar on October 23, 2016, 06:41:12 PM
Thanks for suggestions. I had same issue since last 2 days. Below worked for me.
Login to device (Find IP from router login or by dialing * * * from connected phone, then 1).
Enter device IP in broser http://ipaddress ex:http://192.1.2.122 .. default admin/admin user pass.
Probably just rebooting by clicking reboot might work. But I did below.
Wen to voice services, sp1, unchecked default password for gmail and entered my password. This may not be safe entering your gmail password here. Then cleared the password, checked default password.
Rebooted the device by clicking reboot button.
Then logged into obitalk dashboad and it now showed connected. All is good from here.
That was a "sacrifice the chicken over it" fix. OBi devices no longer use the password field. Authentication is performed during setup, via OAUTH secure token exchange.
Just had the same issue:
1. Transferred the GV number to a different (non-GMail) Google account
2. Went to ObiTalk dashboard to update GV credentials
3. Authorized per instructions
4. Got "Backing off: Authentication Error"
5. Authorized again in a different browser, different computer, different OS (just to be sure), after spitting three times over my left shoulder (just to be sure) - same error
6. Flashed the firmware (was probably about a year old) to 3.1.1 (Build: 5463EX) on Obi202
7. It rebooted and then authenticated to the GV account successfully - on its own.
Maybe it needed a reboot, maybe it needed the newer firmware. Now I'll never know.
However one thing for sure: needing a Gmail account is a hoax. Just need a Google account (with Google Voice account being active on it, of course.)