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General Support => Day-to-Day Use => Topic started by: khantpr on May 14, 2011, 12:09:39 PM

Title: Google Voice - Register Failed: 401 error
Post by: khantpr on May 14, 2011, 12:09:39 PM
Starting today I started to see following message on SP1 when using Google Voice.

Message: Google Voice™ Account   Register Failed: 401 (server=67.228.77.18:5060; retrying)

Any idea what is going on or is this as a result of bug in this new firmware.

UPDATE: I went into Obitalk and deleted by Obi110 and then reset configuration also did the same thing after logging into locally from my network. I then reconfigured my Obi110 using Obitalk and then things were OK with both SP1(GV) and SP2(VOIPo). But I always notice that on SP2 I see "Registered (server=67.228.77.18:5060; expire in 29s)" What does that mean?
Title: Re: Google Voice - Register Failed: 401 error
Post by: RonR on May 14, 2011, 12:37:21 PM
Quote from: khantpr on May 14, 2011, 12:09:39 PMBut I always notice that on SP2 I see "Registered (server=67.228.77.18:5060; expire in 29s)" What does that mean?

The SIP proxy server's IP address is : 67.228.77.18 (VoIPWelcome) on port 5060

The current registration was about to expire in 29 seconds.


Title: Re: Google Voice - Register Failed: 401 error
Post by: khantpr on May 14, 2011, 01:22:20 PM
Thanks RonR. But when I was getting error earlier, I was also seeing same IP with SP1 on Google Voice™ Account. Message read "Register Failed: 401 (server=67.228.77.18:5060; retrying)"
Title: Re: Google Voice - Register Failed: 401 error
Post by: RonR on May 14, 2011, 01:44:08 PM
Quote from: khantpr on May 14, 2011, 01:22:20 PMBut when I was getting error earlier, I was also seeing same IP with SP1 on Google Voice™ Account. Message read "Register Failed: 401 (server=67.228.77.18:5060; retrying)"

About the only way that could happen is if Voice Services -> SP1 -> X_ServProvProfile was accidentally changed from A to B or ITSPA was accidentally configured for SIP/VoIPWelcome.

(I'm assuming Google Voice is on SP1/ITSPA and VoIPWelcome is on SP2/ITSPB.)