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OBiTALK Community

General Support => Day-to-Day Use => Topic started by: shap on May 20, 2011, 11:01:14 PM

Title: Disabling ObiTalk service has no effect
Post by: shap on May 20, 2011, 11:01:14 PM
Hi,

I see a strange bug - if you go to Voice Services -> OBiTALK Service Settings, and remove check on "Enable", you still (after reboot) will see that ObiTalk is connected and you still be able to make a calls using the ObiTalk network (I just dialed using my iPhone through my Obi110 gateway).

So basically, this setting has no effect. Can anyone confirm this issue ?
Title: Re: Disabling ObiTalk service has no effect
Post by: RonR on May 20, 2011, 11:21:58 PM
When I disable the OBiTALK service, I see "Status Disabled" and any attempts to make calls from the OBi gets "There is no service available to complete your call."
Title: Re: Disabling ObiTalk service has no effect
Post by: shap on May 20, 2011, 11:52:33 PM
Just wait for some period - you will see that "Disabled" will turn to 'Normal". I do not remember how much time this should take - I just rebooted and will update you when it happens.
Title: Re: Disabling ObiTalk service has no effect
Post by: shap on May 21, 2011, 12:57:53 AM
It takes about an 10-15 minutes - and you will see it re-enable itself
Title: Re: Disabling ObiTalk service has no effect
Post by: jimates on May 21, 2011, 08:51:01 AM
If you managing your obi from the web interface you have to disable auto provisioning or all settings will be overwritten by the Obitalk settings.
Web Interface > System Management > Auto Provisioning - set to "disabled"

If you are managing from the "Expert Device Settings" from the dashboard, you do not need to change the provisioning, it will automatically be set to "periodically" by Obitalk.
Title: Re: Disabling ObiTalk service has no effect
Post by: RonR on May 21, 2011, 09:11:00 AM
Quote from: shap on May 21, 2011, 12:57:53 AM
It takes about an 10-15 minutes - and you will see it re-enable itself

Mine did not re-enable itself after 20+ minutes.
Title: Re: Disabling ObiTalk service has no effect
Post by: shap on May 21, 2011, 12:04:48 PM
I checked once more and still can conform this issue. I do not use auto provisioning.
The check box is remains unchecked, however on status page I see:

OBiTALK Service Status:Normal (User Mode)
Title: Re: Disabling ObiTalk service has no effect
Post by: RonR on May 21, 2011, 12:44:17 PM
I've disabled the OBiTALK Service and will leave it for hours instead of minutes this time.
Title: Re: Disabling ObiTalk service has no effect
Post by: RonR on May 21, 2011, 04:05:52 PM
After 3 hours and 20 miutes, it's still disabled:


UpTime     0 Days 3:20:52 (4)

Status       Disabled
Title: Re: Disabling ObiTalk service has no effect
Post by: yhfung on May 21, 2011, 05:09:42 PM
shap,

Please update your OBi device with the most updated firmware.

There two ways to manage your OBi device, either the local ip address or OBitalk portal but not both.

If the problem persists, you may consider to factory reset your OBi110 before upgrading your OBi device with the updated firmware and use the OBiTalk portal method.

YH
Title: Re: Disabling ObiTalk service has no effect
Post by: shap on May 22, 2011, 11:48:47 AM
Hi,

I have the latest build: "1.2.1 (Build: 2286)"

so it is not a build issue.

(http://ib1.keep4u.ru/s/2011/05/23/c6/c6ddcfcc98c106e08adf1217d753119e.jpg) (http://keep4u.ru/full/c6ddcfcc98c106e08adf1217d753119e.html)

(http://ib1.keep4u.ru/s/2011/05/23/cd/cd47e9928b17dc2675316125e9e9d3a8.jpg) (http://keep4u.ru/full/cd47e9928b17dc2675316125e9e9d3a8.html)
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