Hi,
I reset my OBI202's voice settings to the factory defaults and then started the setup for Google Voice on SP1. I used the wizard and the status never leaves "Configuring".
What can I do to fix this?
After about 3-5 minutes it stops trying and drops back to Status - Service Not Configured.
I'm stuck in this endless loop.
Thanks for the help.
Regards,
Terry
Are you logged into your Google/Google Voice account (in a different browser tab) when doing the configuration?
What firmware version is your 202 on?
I have tried it both ways with GV account open in a second tab and then OBItalk open only in the browser.
I'm using the most current firmware available today.
Here's the screen from configuring and the GV access confirmation screen...
Sorry, I should have asked if there is a guide to setting GV manually in Expert Config?
Didn't there use to be a field for your GV/Google password entry too in OBI202?
Not any more with the latest firmware. You NEED to use the ObiTalk portal to configure Google Voice. They are now using OAuth2, which is MUCH more secure and GOOGLE APPROVED.
So do I need to turn on Oauh2 in that gmail account for GV to work with Obi202?
No, just use the ObiTalk portal to configure the Google Voice SP.
See my complete instructions here:
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
This assumes that you have already set up a full-function Google Voice account, meaning, you have a Google Voice telephone number, which forwards to a verified forwarding telephone number in the USA.
If you can't get it to work, then you have probably made some non-standard configuration of your device on your network. You should be able to use a factory-fresh/reset, updated OBi, plug it in, add it to your OBiTALK portal account, log into the Google account that holds the GV phone number, in another browser tab, and it will simply work.
If it doesn't work, post your current location, and post a screenshot of this page, with all private information blocked out: https://www.google.com/voice#phones
Ok, so originally all I did was factory reset defaults on the voice portion of the OBI202. Out of final frustration, I factory reset the whole unit using the pinhole under it and GV configuration worked!
Now my problem is getting Anveo E911 service status changed from Service Not Configured to it properly setup.
I used the built in wizard to setup Obi202's E911 on Anveo but I'm still getting the message "Service Not Configured"...
Thoughts???
Regards,
Terry
I have an obi100, and I'm having the same exact problem. Tried deleting it from my account, doing the hard factory reset (I followed the instructions very closely, got the blinking lights exactly how it said I would). I have made absolutely sure I am on the most up to date firmware (when I attempt to do the manual firmware update, it tells me I already have the most up to date version).
And yet, whenever I try to add my GV account, it simply sits at "configuring" for about 5 minutes, spinning around, and then "Service Not Configured."
I am getting the pop up to prompt me for permission and everything. I am accepting, and confirming my google account. I have a working google voice number, and it is set to forward to google chat. I've used GV in the past with my Obi device, but switched over to Anveo when I thought GV wasn't going to be supported on Obi anymore.
But yeah, not even the reset button on the bottom of my device is helping me, and I've tried everything I can. It just will not configure properly. There must be something in my google account settings that's preventing it from communicating with Obi properly.
Can anyone help me?
Quote from: drewtwo99 on February 08, 2015, 09:07:47 PM
I have an obi100, and I'm having the same exact problem. Tried deleting it from my account, doing the hard factory reset (I followed the instructions very closely, got the blinking lights exactly how it said I would). I have made absolutely sure I am on the most up to date firmware (when I attempt to do the manual firmware update, it tells me I already have the most up to date version).
And yet, whenever I try to add my GV account, it simply sits at "configuring" for about 5 minutes, spinning around, and then "Service Not Configured."
I am getting the pop up to prompt me for permission and everything. I am accepting, and confirming my google account. I have a working google voice number, and it is set to forward to google chat. I've used GV in the past with my Obi device, but switched over to Anveo when I thought GV wasn't going to be supported on Obi anymore.
But yeah, not even the reset button on the bottom of my device is helping me, and I've tried everything I can. It just will not configure properly. There must be something in my google account settings that's preventing it from communicating with Obi properly.
Can anyone help me?
It should "just work", if, indeed, you have a properly-configured Google/Gmail account with Google Voice working. Is this a Gmail account, or are you attempting to use Google Voice with a non-Gmail account? Are you currently located within the USA?
Please log into your Google Voice account from a laptop or desktop computer, not from a mobile phone or tablet, and then take a screenshot of this page: https://www.google.com/voice#phones
Block out all but the last 4 digits of any phone numbers (for privacy), and then attach the screenshot here in your forum reply.
I logged into my ObiTALK portal today, and Google Voice was "just working" on Obi.
I did absolutely nothing to my google or obi accounts or devices between last night and today.
For anyone else experiencing this problem perhaps just try giving it a day, and it may begin working as usual.
I have properly reconfigured my Google Voice settings now and I will keep Anveo around for E911 if nothing else.
So for what it is worth, I left my Obi202 alone for a day and now Aveno E911 says "Connected". I changed nothing, just left it alone for a day.
Regards,
Terry
i dont even get the spinning gear timeout when i try to add gvoice
i click one of the links to configure it and it just tosses me back to the service providers page
Quote from: karrde on May 20, 2016, 04:02:20 PM
i dont even get the spinning gear timeout when i try to add gvoice
i click one of the links to configure it and it just tosses me back to the service providers page
Did you make ANY attempt to read through recent forum posts before asking?
Follow the instructions: https://www.obitalk.com/forum/index.php?topic=11252.msg73904#msg73904 (https://www.obitalk.com/forum/index.php?topic=11252.msg73904#msg73904)
Quote from: SteveInWA on May 20, 2016, 05:06:13 PM
Quote from: karrde on May 20, 2016, 04:02:20 PM
i dont even get the spinning gear timeout when i try to add gvoice
i click one of the links to configure it and it just tosses me back to the service providers page
Did you make ANY attempt to read through recent forum posts before asking?
Follow the instructions: https://www.obitalk.com/forum/index.php?topic=11252.msg73904#msg73904 (https://www.obitalk.com/forum/index.php?topic=11252.msg73904#msg73904)
Firmware Update Successful
Previous version identical to the update. Firmware not modified.
But hey Im glad you just assumed and tried to act like a smartass. Got anymore copy/paste advice Ive seen a dozen times already that havent done anything?
Quote from: karrde on May 20, 2016, 05:09:45 PM
Quote from: SteveInWA on May 20, 2016, 05:06:13 PM
Quote from: karrde on May 20, 2016, 04:02:20 PM
i dont even get the spinning gear timeout when i try to add gvoice
i click one of the links to configure it and it just tosses me back to the service providers page
Did you make ANY attempt to read through recent forum posts before asking?
Follow the instructions: https://www.obitalk.com/forum/index.php?topic=11252.msg73904#msg73904 (https://www.obitalk.com/forum/index.php?topic=11252.msg73904#msg73904)
Firmware Update Successful
Previous version identical to the update. Firmware not modified.
But hey Im glad you just assumed and tried to act like a smartass. Got anymore copy/paste advice Ive seen a dozen times already that havent done anything?
You posted the same BS answer in another discussion. The well-documented problem was with the 100/110 firmware, and the new, build 2886 firmware fixes it. If you can't follow the instructions to update to 2886, then we can't help you.
How much clearer do I have to make this for you?
Following those same instructions you love to parrot around these forums results in this-Firmware Update Successful
Previous version identical to the update. Firmware not modified.
Return
So yea if thats all you got. No you cant help me.
Quote from: karrde on May 20, 2016, 05:31:18 PM
Previous version identical to the update. Firmware not modified.
When you go to the system status page on your device what does the SoftwareVersion say?
1.3.0 (Build: ????)
It says this - SoftwareVersion 1.3.0 (Build: 2872)
Which I understand is not 2886. the problem is im updating it with the file from here http://fw.obihai.com/OBi110-1-3-0-2886.fw
The download says 2886 and everywhere Ive seen it on the forums leads me to believe its 2886. but... i still get that same message I said earlier
It makes no sense to me.
Quote from: karrde on May 20, 2016, 05:41:47 PM
It makes no sense to me.
That is the correct firmware file. Are you absolutely 100% sure you are selecting
that file when you update?
Please describe the exact steps you are taking to update the firmware on your device.
Yea its the only file there...
I goto the web config. system management. device update. I upload that file.I click update. I click okay to the box that pops up. and then I get the usual -Firmware Update Successful
Previous version identical to the update. Firmware not modified.
Return
What is the exact file size of the firmware file you are updating with?
Size- 2.13 MB (2,243,822 bytes)
Don't know what to tell you. I have an OBi110 that I had been keeping at 2872. I just now downloaded the fw file and updated my 110 with it as we were posting. After reboot it is showing I'm now at 2886.
I really don't understand how it could be telling you:
Previous version identical to the update. Firmware not modified.
I would probably unplug the unit overnight and retry in the morning. I don't get it.
:/ Yea I dont know either. The whole thing hasnt been doing alot of stuff it is supposed to, I had to get the ip from expert config cause ***1 on the phone was giving me an error.
and now I cant even login to the web config because somehow admin admin stopped being the credentials
ok i kept trying... and something different finally happened (been doing the same thing this whole time so who knows why)
and now im stuck here http://imgur.com/rRz5lG6
and the device is alternating between a green bar and a red one
if i click return on that page it just brings me back to a spot to upload the firmware and try again... it seems kinda broke
Ok messed with it some more. managed to downgrade the firmware to 2872 which got me out of that firmware loop.which was nice
but obviously im now back to where I started, tried updraging it back to 2886, alot of its already installed, and then eventually got it to upgrade it. and back in the loop. so i downgraded it again and am currently sitting at 2872 and will just pay the damn 10$ i think. assuming i can get the damn device added to obitalk. it doesnt seem to be playing ball, im guessing their authentication server or something is down? ill keep trying throughout the day
Quote from: karrde on May 20, 2016, 06:40:43 PM
and the device is alternating between a green bar and a red one
Check this out but obviously don't use the firmware in the link. Use the latest firmware.
http://www.obihai.com/support/troubleshooting/alt (http://www.obihai.com/support/troubleshooting/alt)
Yea I got past that eventually. using the 2886 file refused to work. the only way I could get past it was using the latest fw file. The one that is NOT the actual latest.
Far as I can tell, when i get it to actually accept the upgrade file for 2886, it has an issue with the reboot and gets stuck there. I can actually replicate and "fix" the whole situation pretty easily now. But all that doesnt do me much good since Im stuck at 2872 and cant even currently get the device added to obitalk.
I appreciate you attempting to help but at this point it seems like Im experiencing quite a few unique issues...
edit- yea it really does seem to just screw up at the reboot stage, im now wondering if payign them 10$ for the click to update option is even going to make a difference or if its just the device itself thats screwed up. although its very odd to me that it reboots fine when i use the older firmware to get out of the loop. So i guess its just the 2886 firmware that wont reboot right.
I have an OBI 110 I've been using with Gvoice for a number of years. Since the old configuration stopped working I finally took a dive into updating the firmware with the hopes to getting it working again. I have:
- Successfully updated the firmware to the latest (v.1.3, build 2886)
- Followed the exact procedure for deleting my old Google voice account (SP2) and then re-adding it again. I get the google authorization windows and grant access (which I see is approved successfully).
However, I then end up with the same issue described here: The Obi web portal gets stuck on 'configuring' for a long time, then eventually changes to 'service not configured'. I have tried waiting a day or so as a couple people here say worked for them, but it doesn't help. I do NOT want to do a hard reset of the Obi since I have other configurations tweeked and SP1 working with another service (Localphone).
To diagnose the issue further, I logged directly into to the Obi (using the IP address) after deleting my SP2 google voice service and noticed it was still configured. So I reverted all settings for SP2 to default, rebooted the device, and started from scratch doing the procedure all over again. Still no luck...
Any other suggestions would be greatly appreciated!
I'm having the same issue with an OBi110 and OBi202. Google Voice calls had worked for several years until last week. I performed a factory reset and manual firmware updates without issue, but the Google Voice numbers (I've tried several) will no longer register. The devices work fine as I have two CallCentric numbers registered and working.
Were you able to resolve your issues with the Google Voice registration?
If you are trying to get GV working by merely inputting an email address and password, that does not work anymore.
There are links to detailed instructions by SteveInWA in many threads started on these forums within the last month.
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460
Quote from: Bleu on July 16, 2016, 08:12:28 AM
I'm having the same issue with an OBi110 and OBi202. Google Voice calls had worked for several years until last week. I performed a factory reset and manual firmware updates without issue, but the Google Voice numbers (I've tried several) will no longer register. The devices work fine as I have two CallCentric numbers registered and working.
Were you able to resolve your issues with the Google Voice registration?
Yes I finally was! I re-tried many times & different things also, so it's a little hard to know what triggered it to work exactly. However, it connected right after I re-registered the device, so that seemed to be the key. From the Web Portal dashboard, click on add device (without having removed it first) and follow the procedure from there as if it's a new Obi. Be curious to know if it works for you. Good luck!
mkarian,
Your suggestion solved my issue and Google Voice is now registered and working.
Thank you for taking the time to follow up!
Quote from: Bleu on July 16, 2016, 09:00:39 AM
mkarian,
Your suggestion solved my issue and Google Voice is now registered and working.
Thank you for taking the time to follow up!
Great to hear. You are very welcome!
Mkarian,
THANK YOU!!! I've been at this for about 6 hours (on and off) and your suggestion to re-register it (without removing it first) was the final step! I did upgrade the firmware as per Steve's advice, but could not get it to work after that, until I followed your tips.
THANKS AGAIN!
Quote from: thetwins on July 16, 2016, 10:34:08 PM
Mkarian,
THANK YOU!!! I've been at this for about 6 hours (on and off) and your suggestion to re-register it (without removing it first) was the final step! I did upgrade the firmware as per Steve's advice, but could not get it to work after that, until I followed your tips.
THANKS AGAIN!
You are very welcome. Glad to see others are benefiting from this also. With three of us having solved this the same way now, it seems we have a definitive answer what to do in such a case. Enjoy!
Hi,
If anyone can please help!
I am using obi202 with build 5264
It is not allowing me to add GV, it keeps on getting stuck on "configuring"
Any advice will be appreciated.
Thanks
Quote from: Creditcardjoint on July 28, 2016, 07:15:05 AM
Hi,
If anyone can please help!
I am using obi202 with build 5264
It is not allowing me to add GV, it keeps on getting stuck on "configuring"
Any advice will be appreciated.
Thanks
Bump!
Quote from: Creditcardjoint on July 29, 2016, 06:52:14 AM
Quote from: Creditcardjoint on July 28, 2016, 07:15:05 AM
Hi,
If anyone can please help!
I am using obi202 with build 5264
It is not allowing me to add GV, it keeps on getting stuck on "configuring"
Any advice will be appreciated.
Thanks
Bump!
Completely delete the SP configuration for Google Voice.
Read through, and follow my detailed instructions, to try again.
http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460 (http://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460)