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Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: RichardC on February 16, 2015, 04:48:17 PM

Title: Certain call combinations return a busy signal - Obi 100 with Vitelity
Post by: RichardC on February 16, 2015, 04:48:17 PM
I have an Obi 100 on a Vitelity subaccount, and most of the outgoing calls work fine.  However, certain calls within my own area code (706) are always getting a busy signal.  Prefixes 963 and 391 don't work, but a couple of test calls to 886 prefix connect normally.

Is there something here that looks like a special code to the Obi, and keeps it from passing the digits?  Again, that 's numbers starting with 706963, and 706391.

Anyone have any ideas?

Thanks
Richard

Title: Re: Certain call combinations return a busy signal - Obi 100 with Vitelity
Post by: Mango on February 17, 2015, 06:23:06 AM
You can check your OBi's call history, and Vitelity's call history, to determine how far the calls are going.  From there you'll know where to troubleshoot next.
Title: Re: Certain call combinations return a busy signal - Obi 100 with Vitelity
Post by: cluckercreek on February 17, 2015, 09:07:18 AM
It sounds to me that those areas affected are due to high connect costs. I have that problem with TDS Telecom areas, all local calls, which I even have to pay Google Voice to connect as well as Vestalink.
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