OBiTALK Community

General Support => New to Using the OBi / VoIP => Topic started by: GG50 on March 05, 2015, 03:16:19 PM

Title: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: GG50 on March 05, 2015, 03:16:19 PM
First time Obi user.  Love the device. Successfully configured freephoneline, GV, and SmartCall Voip service providers. However, I have problems setting up a different voip service called oriunde.
This voip has been flawlessly working (behind one or even two routers, no ports forwarded) for 10 years now on a Sipura SPA-1001 (configured by provider).
I tried it on a PAP2T and it worked (with Sip server, ID and Password info only), same router and even both ATAs in parallel (Sipura and PAP2T).
Long story short, I cannot make it to work on OBI202.
I get status Retrying Register (server=69.160.240.160:5060) or sometime: Paused. However, I can place a call but I cannot receive (no ring or busy at the other end).
I tried without success:
-   Disabled all service providers except this one.
-   Factory reset Obi and set up only this account.
-   Bypassed my router (connected Obi202 direct to internet modem)
-   Changed SIP port
I have (from the voip provider) Primary and secondary DNS  (PAP2T worked without), stun server (Sipura spa-1001 works without) and domain info, but I don't know how to set them up in Obi202. (I used ObiTalk portal).
Help please
Title: Re: Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: GG50 on March 06, 2015, 05:14:13 AM
What might be the reason(s) for a voip SP to work on older devices (Sipura SPA-1001 and PAP2T) with minimum configuration, and not working on OBI202?
Title: Re: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: azrobert on March 06, 2015, 07:21:24 AM
I did a host name lookup on 69.160.240.160 and got "mail1.numarderomania.net".
Is this correct?

http://www.whatismyip.com/ip-address-host-name-lookup/
Title: Re: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: GG50 on March 06, 2015, 07:28:35 AM
Quote from: azrobert on March 06, 2015, 07:21:24 AM
I did a host name lookup on 69.160.240.160 and got "mail1.numarderomania.net".
Is this correct?

http://www.whatismyip.com/ip-address-host-name-lookup/


Yes (sip and stun)
Title: Re: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: azrobert on March 06, 2015, 08:20:09 AM
Do they use SRV?
If yes, you must enable SRV on the OBi

Service Providers -> ITSP Profile X SIP -> X_DnsSrvAutoPrefix: Checked
Title: Re: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: GG50 on March 06, 2015, 08:40:08 AM
Quote from: azrobert on March 06, 2015, 08:20:09 AM
Do they use SRV?
If yes, you must enable SRV on the OBi

Service Providers -> ITSP Profile X SIP -> X_DnsSrvAutoPrefix: Checked

I have no idea. However, I enable it -> same behaviour (now the status is Paused).
Title: Re: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: azrobert on March 06, 2015, 11:08:39 AM
The only time I saw status "Paused" is when X_Proxy was enabled.

Voice Services -> SPx Service -> X_Proxy: Checked

I tried an outbound call and it worked, but the SP won't register to the provider.
Title: Re: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: GG50 on March 06, 2015, 11:30:41 AM
Quote from: azrobert on March 06, 2015, 11:08:39 AM
The only time I saw status "Paused" is when X_Proxy was enabled.

Voice Services -> SPx Service -> X_Proxy: Checked

Today only I've noticed Paused status.
I disabled the SP: Voice Services -> SPx Service -> X_Proxy: Unchecked, and later, I enabled it again.
Now the status is : Retrying Register (server=...)

Quote from: azrobert on March 06, 2015, 11:08:39 AM
I tried an outbound call and it worked, but the SP won't register to the provider.


Same behaviour here.
Title: Re: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: GG50 on March 06, 2015, 12:13:08 PM
Maybe this will help (Original Sipura setings). However, PAP2T worked with SIP server, ID and Passw only (no DNS, stun or domain).
Title: Re: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: GG50 on March 09, 2015, 06:59:10 AM
Somehow the SP does register to the provider (because I can place outbound calls), however Obi202 retries to register again and again, and I can't receive calls. I really would like to integrate all my voip accounts on my Obi202.

Any suggestions that might help me? Did anybody come across something similar?
Title: Re: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: azrobert on March 11, 2015, 08:18:39 AM
Voice Services -> SPx Service -> X_Proxy: Unchecked
This is the default.

Service Providers -> ITSP Profile X SIP -> X_DnsSrvAutoPrefix: Checked
PAP2T has "Use DNS SRV"

Service Providers -> ITSP Profile X SIP -> RegistrationPeriod: 900
PAP2T has "Register Expires=900"
I believe some providers don't want you to re-register too often.

If this doesn't work, try posting your question at Dslreports.
Maybe someone over there is familiar with your provider.

http://www.dslreports.com/forum/voip
Title: Re: HELP. Obi202 Retrying Register (server=69.160.x.x:5060) status
Post by: GG50 on March 11, 2015, 07:03:24 PM
Quote from: azrobert on March 11, 2015, 08:18:39 AM
Voice Services -> SPx Service -> X_Proxy: Unchecked
This is the default.

Service Providers -> ITSP Profile X SIP -> X_DnsSrvAutoPrefix: Checked
PAP2T has "Use DNS SRV"

Service Providers -> ITSP Profile X SIP -> RegistrationPeriod: 900
PAP2T has "Register Expires=900"
I believe some providers don't want you to re-register too often.

If this doesn't work, try posting your question at Dslreports.
Maybe someone over there is familiar with your provider.

http://www.dslreports.com/forum/voip


I tried all this and same result as before.
Thanks for your help.