Print Page - OBi100: Calls disconnecting at 14 minutes and 30 seconds

Title: OBi100: Calls disconnecting at 14 minutes and 30 seconds
Post by: croat4 on March 18, 2015, 07:53:22 AM

Hello,

I have an OBi100 and have been using it with Vestalink (former Obivoice) for about a year and two months with no issues when making calls in USA or to Canada.
I recently switched to Google voice and when I call my parents in Canada (506 area code), calls are getting disconnected at about 14 minutes and 30-45 seconds.
The last three out of four calls got disconnected at that specific time. I just had a call to the same number that actually lasted 60 minutes with no issues.
I also called my cell phone and the call went over 17 minutes with no problems. It looks like it is just when I am calling my parents in Canada to their landline.
My internet is with Time Warner (15/1) and have a Motorola SB6141 modem and a Netgear R6200 router. OBi100 has the latest firmware.

What do you think the problem could be?

Title: Re: OBi100: Calls disconnecting at 14 minutes and 30 seconds
Post by: highgrade on March 23, 2015, 06:56:43 AM

Disable SPI

Title: Re: OBi100: Calls disconnecting at 14 minutes and 30 seconds
Post by: joelost on March 24, 2015, 11:46:47 AM

I'm having the EXACT same problem. Calls to (outofstate) Calif, Ky, and (instate) Oregon drop after 14 minutes and a few seconds.

I, too, have a Netgear 6200 but have recently switched from comcast to DSL.

I don't have SPI on the Netgear. I have under SETUP/Wan/ NAT Filtering Secured/OPEN
and Disable SIP ALG. There also is "Disable Port scan & Dos protection"

Joe F

Title: Re: OBi100: Calls disconnecting at 14 minutes and 30 seconds
Post by: joelost on March 24, 2015, 01:40:42 PM

Just spoke to someone for 30 minutes.

I was using the Netgear Router with an old Sipura SPA-1000 and connected to Google Voice by way of
the KOT-VOIP server (Sean Chen's King of Tweaks).

So it's definitely some interaction between my OBI110 and the Netgear 6200 router.

Sigh!

Joe F

Title: Re: OBi100: Calls disconnecting at 14 minutes and 30 seconds
Post by: croat4 on March 31, 2015, 08:07:32 PM

I have disabled the SIP ALG option on my Netgear router. We'll see how it'll go now when making outbound calls.
Thanks everyone.

Title: Re: OBi100: Calls disconnecting at 14 minutes and 30 seconds
Post by: joelost on April 13, 2015, 12:34:39 PM

Still having this problem.

Is there no help for this. SIGH!

Joe F

Title: Re: OBi100: Calls disconnecting at 14 minutes and 30 seconds
Post by: croat4 on April 14, 2015, 02:59:07 PM

Since disabling the SIP ALG option on my Netgear router, I have not had any dropped calls. I only made a few calls though.

Title: Re: OBi100: Calls disconnecting at 14 minutes and 30 seconds
Post by: joelost on April 19, 2015, 01:23:07 PM

OK. I found "Disable SIP ALG" under Advanced/WAN Setup/NAT Filtering
so I checked the box to do the disable and it still drops my calls after 14+ minutes.

I plan on switching to a D-Link 880L router when it arrives next week and see if that fixes it.

Cheers
Joe F

Title: Re: OBi100: Calls disconnecting at 14 minutes and 30 seconds
Post by: joelost on April 21, 2015, 04:43:04 PM

I switched from an OBI110 to an OBI200 and did not get dropped after 14 minutes today.
Will keep testing
Joe F

OBiTALK Community

Region Specific Technical / Service Provider Support => North America - Including Google Voice, Skype, etc. => Topic started by: croat4 on March 18, 2015, 07:53:22 AM