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General Support => Installation and Set-Up (Devices) => Topic started by: eclas on April 14, 2015, 07:53:14 AM

Title: Can't change outbound phone service
Post by: eclas on April 14, 2015, 07:53:14 AM
Hello,
I'm using vestalink and google voice on an obi202
I was having an issue with vestalink calling out about a week ago. They corrected that problem.
While I was having that problem I changed my phone 1 service to google voice.
Now when I try to change it back to vestalink I get the following error from obitalk when I click submit...
DatabaseException

You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version for the right syntax to use near '' at line 1

QUERY: select id from obhsn_itsps where id=

Any ideas? Thanks
Title: Re: Can't change outbound phone service
Post by: lrosenman on April 14, 2015, 10:08:31 AM
Smells like VestaLink has a bug in their web code :(
Title: Re: Can't change outbound phone service
Post by: eclas on April 14, 2015, 01:18:30 PM
I thought the same thing. The rep said it was an obitalk problem after I showed him the error.
I noticed vestalink is no longer officially supported here. hmmm
I disconnected that obi box and put my old 110 back online after a factory reset.
I set up vesta as a generic provider on sp1 and then put GV on sp2
All is working as expected so for now I'm leaving it alone.


Quote from: lrosenman on April 14, 2015, 10:08:31 AM
Smells like VestaLink has a bug in their web code :(
Title: Re: Can't change outbound phone service
Post by: azrobert on April 14, 2015, 01:23:21 PM
You can change the Primary Line for Phone1 on the OBi202 with OBi Expert.

Physical Interfaces -> Phone1 Port Primary Line: SP? Service
Title: Re: Can't change outbound phone service
Post by: eclas on April 14, 2015, 01:42:22 PM
i'll report back when i give that a try. thanks

Quote from: azrobert on April 14, 2015, 01:23:21 PM
You can change the Primary Line for Phone1 on the OBi202 with OBi Expert.

Physical Interfaces -> Phone1 Port Primary Line: SP? Service

Title: Re: Can't change outbound phone service
Post by: DrewMan on April 20, 2015, 01:25:20 PM
I am having the same problem.  I have VL configured for SP1 and GV on SP3.  I deleted the Vestalink configuration for SP1 and re-set up VL service.  The update took and SP1 is now primary for outbound calls.  I suspect this may have been an Obitalk update issue.