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General Support => Installation and Set-Up (Devices) => Topic started by: kindnation on May 12, 2015, 09:06:57 AM

Title: The number you dialed... was rejected by the service provider. Reason is 603.
Post by: kindnation on May 12, 2015, 09:06:57 AM
I had an OBI-100 that's worked for years and then my cat urinated on it and the lights went out and can't connect to the network. 

So I bought an OBI-200 to replace it.

I had it connected to my PIAF PBX, but now when I connect the OBI-200 and try to dial out, I get a recording that says exactly what the Subject says:
The number you dialed... was rejected by the service provider.  Reason is 603.

The status on the dashboard says that it's Registered.  Pretty much everything is exactly the same.

I can connect to the PBX from a softphone and dial out normally. 

Any suggestions on why the OBI-200 is giving me the 603 error?
Title: Re: The number you dialed... was rejected by the service provider. Reason is 603.
Post by: OzarkEdge on May 12, 2015, 10:25:17 AM
Check the OBi Status - Call History to see what number is being sent to what provider.

603 Decline – Destination cannot/doesn't wish to participate in the call.

OE
Title: Re: The number you dialed... was rejected by the service provider. Reason is 603.
Post by: restamp on May 12, 2015, 12:05:29 PM
Quote from: OzarkEdge on May 12, 2015, 10:25:17 AM
603 Decline – Destination cannot/doesn't wish to participate in the call.
Out of curiosity, where are these codes defined?
Title: Re: The number you dialed... was rejected by the service provider. Reason is 603.
Post by: Lavarock7 on May 12, 2015, 12:25:27 PM
Sip codes:

http://en.wikipedia.org/wiki/List_of_SIP_response_codes
Title: Re: The number you dialed... was rejected by the service provider. Reason is 603.
Post by: restamp on May 12, 2015, 07:34:02 PM
Danke!
Title: Re: The number you dialed... was rejected by the service provider. Reason is 603.
Post by: kindnation on May 12, 2015, 09:09:38 PM
The OBI-200 is connecting to my PBX (FreePBX).  There shouldn't be any reason that my PBX is rejecting the OBI device. 
Title: Re: The number you dialed... was rejected by the service provider. Reason is 603.
Post by: azrobert on May 12, 2015, 11:18:37 PM
Is the PBX rejecting the call or the service provider the call is being routed to rejecting the call?

Can you call another extension on the PBX?
Title: Re: The number you dialed... was rejected by the service provider. Reason is 603.
Post by: kindnation on May 13, 2015, 02:24:14 AM
Found the problem after disabling G.729 codec on Asterisk.  G.726 works but sounds distorted so I also disabled it.
Title: Re: The number you dialed... was rejected by the service provider. Reason is 603.
Post by: banditti on May 14, 2015, 12:33:28 PM
I had 603 as well.  For me it ended up being an issue with the dial plan.  Hope this helps.