I just bought this OBi200. It's connected to internet via ethernet cable, power light is solid green, internet light is mostly solid green, phone light blinks green when I use the phone.
The Echo test works fine. However, when I go to "Add Device" on my account online, and I dial **5 XXXX (whatever digits they happen to be) I always get either a busy signal (sometimes before I even finish dialing the 4 digits) or an automated message saying "There is no service available to complete your call"
Everyone on here getting that message keeps getting told to go to the device settings to fix the issue, but I can't access that because I'm getting this message simply trying to add my device to my account. I've tried dialing ***6 and checking for an update (option 6 on the main menu), but the automated voice just ignores my input... I know that isn't a hardware problem because it knew I dialed 6 to get the OBi menu in the first place. I also did a factory reset from the same menu, to no avail.
If anyone has any advice, it would be very much appreciated. Let me know if you need any other info.