I just purchased an OBi100, my first OBi device of what will hopefully be many more.
I have connected and powered on the device and have a solid green power light.
I am able to call the echo test 222222222 number without problem, and I am able to call the "sending your number to the server" number when I run Add Device at
ObiTalk.com - I hang up as instructed when I hear the message beginning "The number you dialed, * * ..."
However, the device never gets confirmed.
I am plugged directly into a switch that then goes to the router built into my Comcast cable modem, a SMC8014. Though it is not a Westtell or ActionTec, The SMC8014 has its firewall disabled. I also went in and tried setting up both Port Forwarding and Port Triggering for ports 5060-5061, 10000 to 11000, 16600 to 16998, 19305, 6800, and 5222-5223. No change.
Also in our office and on the same coax line we have Comcast VoIP service using an Arris TM608G coax-to-POTS box, but since it is a coax line going into the Arris, I don't think (could be wrong?) that it would be siphoning off any particular port, since it never goes through the internet cable modem.
I have searched the forums and support sites and cannot figure out what needs to be done to successfully Add Device.
What am I missing?
Or how can I check further to find out what the problem is?
FWIW, I tried submitting an email support request at
http://www.obihai.com/supportTicketForm.phpBut that page just times out and causes an error when trying to submit.
Thank you for your time and any thoughts.