baxtr,
Hi
Depending on which country you are sending it to you may need to do some research on certain regional phone configurations.
This thread talks about how to set up in Australia
http://www.obitalk.com/forum/index.php?topic=616.0Hong Kong regional settings (Mentions that it is similar to the UK)
http://www.obitalk.com/forum/index.php?topic=622.0Using OBi and GV Outside the USA (Discussion of successful installations around the world)
http://www.obitalk.com/forum/index.php?topic=269.0As far as I can tell People have used them in the following countries: (I'm certain list is not complete)
USA, Canada, Australia, UK, Hong Kong (+China), Sri Lanka, Bolivia, Philippines, Japan, , Costa Rica, Israel, Egypt, Panama, Singapore (Anyone care to update this list)
You will probably need to read these instructions. If you are sending to a non techie I would preconfigure the unit to use the AddressingType=DHCP (instead of static). Might simplify their involvement in the setup.
How to enter IP address on phone menu? -- Solved
http://www.obitalk.com/forum/index.php?topic=157.0Configure all the inbound call routes with your numbers, "ITSP InboundCallRoute","OBiTALK InboundCallRoute", "POTS-line InboundCallRoute". Easiest way is to configure all this using the OBitalk portal.
If you plan on configuring the dial plans/SIP accounts/GV, try making config changes using the OBItalk portal and/or the Expert configuration web page. Also make sure you keep the Auto Provisioning = Periodically, instead of disabled, or even "System start". Periodically is the most automatic method requiring fewer remote side instructions.
Test everything before shipping it to make it as plug and play as possible, and to give you assurance that you will be able to control the unit remotely.