Quote from: KAura on April 10, 2014, 08:21:51 AM
Of course, now everyone would like to know why you cancelled?!
Well, most everyone, as I certainly can't speak for everyone. At
least that is what I'm thinking, right or wrong.
Were you just trying out PP -- why two accounts? Why did you
cancel with them.
They seem to me to be the most promising ITSP to me, so far.
I don't want to waste their time, or mine.
What can you tell me that will help me decide?
Here's my thoughts and experiences with PP. Hopefully it helps you decide.
1. I loved their web site and how easy it was to navigate and understand everything involving your account.
2. Call quality seemed fine to me.
3. Price was excellent, although you are limited to using an Obi device and no others if you sign up for one of the Obi plans. Makes perfect sense.
4. They had all the most common type of features and more. Very satisfied with all the features.
5. Support was usually fast to respond although not always helpful.
So, why did I cancel two accounts?
I actually liked PP enough that I decided to sign up another family member thus having two accounts.
Without getting into too much detail, I had problems with sales/billing with the second account.
After a few emails and phone calls back and forth, I got that old familiar feeling in the pit of my stomach that something was just not right.
Let's just say that I expected more problems with billing in the future and I didn't want the hassle.
Decided then and there to cancel both accounts even though I was very satisfied with the service itself.
My advice to you would be this: For the price they are charging Obi customers you really can't beat it.
My issues with billing may have been the exception to the rule and you may never have issues with them.
Give them a try.
You can always cancel if you don't like them.