Quote from: retiredrobb on May 15, 2014, 03:54:42 PM
After switching to Phonepower 2 weeks ago, EVERYONE complains I'm breaking up, warbly, or robotic, and says "What?" over and over, so I have to use my pay per minute cell.
And no support from either company yet.
Gotta say, my experience has been so good I don't miss the old GV at all. Before I deleted my Obi 100 device I followed the PP wiki and disabled a feature on the LAN menu of my router. [side note: the PP wiki lists advice for setting up most routers currently out there for use with PP].
I also wrote to Obi support and asked them to upgrade my firmware, which they did.
Then I followed PP's 'sync' instructions, was up and running in minutes, have had even better clarity than before, and two new perks: I now see the ID of my caller, not just their phone number -- and I no longer have that 15 second lag when I picked up the phone and had to say 'hello? hello? hello?' three times before my caller heard me.
Third perk: I have two GV numbers. I don't use the second one for anything but occasional incoming, so I logged into that account and forwarded
that number to PP, too. Works like a charm.
Almost forgot: MAJOR perk #4 -- their Android app for my phone. If I'm anywhere out w/wi-fi, I can use their app to call anyone without using cell phone minutes. And in the house, because you can make two concurrent calls, I really have two phones to use to call out at the same time, again without having to use up minutes. Seriously... what's not to like?
As to CS - wow! By phone or chat they are incredibly nice, professional and responsive. That means a lot to me, to have a human on the other end when I need it, and was the main reason I chose PP over Vestalink.
The only downside I've had is that despite getting a free DID from IPcomms with unlimited incoming, and despite spending 2 hours with IPcomms tech trying - we cannot figure out how to set up SP2 with the DID. We've gone the easy way and the manual way and each time it says 'configured' but NOT registered - and worse - SP1 (PP) then shows that stupid Red Error message. PP tech swears the problem isn't on their end, and for all I know the 100 can't handle it, but that's why I finally gave up and just forwarded the other GV number to my PP number.
But as far as I'm concerned, if PP keeps up the good work and doesn't raise prices, I'll be their customer for a long time.