originally posted this in another section - thought it should likely go here, might get better response?
This is an update from original post - stuff I tried but ssint help -
Problem: OBi200 set up out of box doesnt direct trusted callers to autoattendant.
Bought a 200 a while back but was still using 110 with simonics until I started getting "service not configured" errors on outbound calls recently. Decided to set up the 200 - seemed to set up OK, status green and GV on SP1 connected - dashboard has kept both my trusted callers and my speeddial settings from my 110 setup. Set up 200 with my GV account not Simonics (disabled my GV under Simonics account to set up 200).
BUT when I dial in to my GV number from my cell (trusted caller #1) it goes straight through to ringing my house line.
Deleted both trusted callers and put them back - then checked settings under voice services (didnt think to check these untial after I deleted and reentered so I dont know what my settings were defaulted to when I set up the 200).
Thought adding trusted callers AUTOMATICALLY directed those number to autoattendant?
Expert settings for 200 setup shows SP1 X_InboundCallRoute directing trusted callers to aa, entry is {(x.7201234567|x.secondnumber):aa},{ph} - this looks OK to me, but under physical interface Line Port inboundcallroute just shows ph - my 110 settings here show same rule as SP1 X_inboundcallroute.
update - tried changing my 200 settings adding Line port inboundcallroute to same value as SP1 X_inboundcallroute value (as my 110 had) - but all that resulted in was my call from my trusted number not ringing the house line (my GV number) and evetually going to VM instead.
So I'm still at a loss. Anyone any ideas why AA is not picking up?