Hello all,
We've been experiencing issues since about March or April of 2018 and those issues have persisted. We've had over a year of great results prior to these issues.
I'll list a little background, the issues occurring, and the remedies we've taken:
I used three Obi1062 phones since about 2016 without issue. We use Google Voice to forward/send/receive calls.
March/April of 2018, we started noticing issues that have gotten worse. I replaced one phone with a similar model, same issues.
Issues being: Calls drop in the middle, calls come in, we answer but either we can't hear them or they can't hear us, clients report we sound like robots and can't hear us, and the transfers between phones drop.
I contacted OBIHAI several times and only received one response which indicated Google voice was upgrading or changing.
I will power down the modem, router (Netgear Nighthawk X4), and phones. I will bring each up in order.
This sometimes resolves the issues though they return and happen daily.
Any suggestions or advice? What other info can I provide to assist?
Thank you!