Quote from: ccbrianf on April 29, 2016, 02:44:02 PM
I have the following, fairly simple, situation:
1) My long time known number is now a Call Centric DID
2) I recently signed up for a GV number as well, which forwards to the Call Centric DID
Both are configured on my Obi 200, such that everything incoming comes through Call Centric (GV doesn't ring chat), but outgoing calls use GV.
I'd like for people who call in on my well known Call Centric number to get GV voice mail if I can't answer or if it's busy. I can certainly set up a call treatment to forward to my GV number if unanswered or busy, but that would seem to create a call loop and also extend the ring time past reasonable. Is there a way to use conditional call forwarding and get GV to immediately direct this to voice mail? I would set a GV rule to do this for any incoming call from my Call Centric number, but I think the call may appear to be from the actual caller instead? Any suggestions would be most welcome. Thanks.
Ideally, Google Voice is designed to host your "well-known" number, that single-point-of-contact phone number that can then call your other phone number(s). So, the best match to your requirement would be to port your current Callcentric DID over to Google Voice, and then set up Google Voice to forward that number to either Google Chat on your OBi, or to some other Callcentric DID (such as one of their free NY State DIDs). This would make use of Google's voicemail system, plus allow you to optionally forward to any of up to six other phone numbers (OBi-attached, and cell phone, for example).
You can probably make your opposite scenario work. Google Voice is smart enough to understand that a forwarded call coming in via one of its listed forwarding phone numbers should go to voicemail, and not be a calling loop. Callcentric doesn't have a single command or setting for conditional call forwarding, which is what's needed to forward busy/unanswered calls back to GV VM.
So, without trying out myself, I believe you would need to create two separate Callcentric call treatments, which are processed in top-to-bottom order, similar to how firewalls process their rules.
If not already set up, add and verify your CC DID as one of your Google Voice forwarding numbers. Then, configure call treatments:
The first call treatment would be: "If this DID is on a call, then forward calls to my Google Voice number". The second call treatment would be: "Ring my extension(s) for 25 seconds and then send to my Google Voice number."
If you want to give it a try, and let us know, that would be great.