December 13, 2017, 04:22:20 pm *
Welcome, Guest. Please login or register.
News:
 
   Forum Home   Search Login Register OBiTALK  
Pages: [1]
  Print  
Author Topic: Phone does not ring on incoming calls (but calls come through)  (Read 3693 times)
Jon9999
Jr. Member
**
Posts: 45


« on: September 17, 2017, 08:21:19 am »

After years of reliable service, I suddenly find that when a call comes in on my OBi 110, the attached phone does not ring and nothing is displayed on the phone's caller ID screen. The incoming call does actually come through -- and if I pick up the phone when I know that a call is coming in (like if I call myself from another phone), the call is connected perfectly. The phone just doesn't make an actual ringing noise and doesn't display anything on the its LCD screen.

The phone's ringer is not on mute. I've tried swapping out the phone for one that I know rings, and that's not it. The incoming calls are not being intercepted by OBi Attendant. Outgoing calls work fine, and everything else works with the incoming calls except the actual ringing part. I'm connected to two different SIP services as SP1 and SP2, and the problem exists with both. It was working fine until very recently.

I suspect there's something wrong with a setting somewhere that's causing the OBi 110 not to send the ring signal or the caller ID to the attached phone. Or could something inside my OBi 110 or its power supply have finally died that might be causing this? Any thoughts?
Logged
Lavarock7
Sr. Member
****
Posts: 480



« Reply #1 on: September 17, 2017, 09:41:12 am »

Perhaps Do Not Disturb is on?

www.obihai.com/docs/OBiFeatureStarCodes.pdf
Logged

My websites: Kona Coffee: http://ItsKona.Com and Web Hosting: http://PlanetAloha.Info
A simplified Voip explanation: http://voip.planet-aloha.com
drgeoff
Hero Member & Beta Tester
*****
Posts: 2714


« Reply #2 on: September 17, 2017, 09:57:50 am »

@Lavarock7. Do Not Disturb should return a busy signal to the caller.

The most likely cause is failure of the internal OBi110 hardware which generates the ringing voltage.

That is not repairable by an ordinary end-user.
« Last Edit: September 17, 2017, 10:03:41 am by drgeoff » Logged
Durbhasa
Newbie
*
Posts: 14


« Reply #3 on: October 26, 2017, 12:57:25 pm »

After years of reliable service, I suddenly find that when a call comes in on my OBi 110, the attached phone does not ring ...

@Jon9999 - did you ever figure out a solution for this?  Or did it just require buying a new device? I'm experiencing the same issue.
Logged
SteveInWA
Hero Member & Beta Tester
*****
Posts: 3956



« Reply #4 on: October 26, 2017, 03:25:30 pm »

After years of reliable service, I suddenly find that when a call comes in on my OBi 110, the attached phone does not ring ...

@Jon9999 - did you ever figure out a solution for this?  Or did it just require buying a new device? I'm experiencing the same issue.

You already have an open discussion on this in another thread.  Please work your problem there.
Logged

Durbhasa
Newbie
*
Posts: 14


« Reply #5 on: October 26, 2017, 08:09:01 pm »

After years of reliable service, I suddenly find that when a call comes in on my OBi 110, the attached phone does not ring ...

@Jon9999 - did you ever figure out a solution for this?  Or did it just require buying a new device? I'm experiencing the same issue.

You already have an open discussion on this in another thread.  Please work your problem there.

It is perfectly valid, and indeed eminently reasonable, to try to figure out what conclusions someone with the same symptoms as my device reached.
Logged
SteveInWA
Hero Member & Beta Tester
*****
Posts: 3956



« Reply #6 on: October 26, 2017, 08:12:22 pm »

Not really, in this case.  There are many reasons for this symptom, and whatever happened to be the case for this user, who, by the way, abandoned the conversation.
Logged

LTN1
Sr. Member
****
Posts: 476


« Reply #7 on: October 26, 2017, 08:45:09 pm »

It is perfectly valid, and indeed eminently reasonable, to try to figure out what conclusions someone with the same symptoms as my device reached.

Instead of trying to work through your situation with experienced forum contributors like SteveInWA, you really think a guy who posted over a month ago and hasn't responded to others who tried to help him will answer you over a month later?

Maybe just wait for Jon9999 to help you.

Why waste your time, Steve or drgeoff, with this guy?
Logged
Durbhasa
Newbie
*
Posts: 14


« Reply #8 on: October 27, 2017, 10:30:51 am »

It is perfectly valid, and indeed eminently reasonable, to try to figure out what conclusions someone with the same symptoms as my device reached.

Instead of trying to work through your situation with experienced forum contributors like SteveInWA, you really think a guy who posted over a month ago and hasn't responded to others who tried to help him will answer you over a month later?

Maybe just wait for Jon9999 to help you.

Why waste your time, Steve or drgeoff, with this guy?

I thought the 'cost' for all involved was low enough that it was worth a shot to see if Jon9999 had arrived at any solution, even if the likelihood of him responding & having figured out a solution was also fairly low. I'm used to pursuing multiple paths to solutions.

I apologise if this was inconveniencing or a breach of this forum's etiquette.
Logged
Pages: [1]
  Print  
 
Jump to:  

Powered by SMF 1.1.11 | SMF © 2006-2009, Simple Machines LLC