I have had my Obi200 for about a month, using Google Voice. I connect the Obi200 to my router with the OBiWiFi5G Wireless USB instead of a direct ethernet connection. The Obi200 is about 15 feet from the router, with no obstructions.
I have had a fair number of calls go to permanent silence during the call. They don't disconnect, but neither party can hear the other.
The most typical scenario is an outgoing call where I am on a lengthy hold, hearing music and an intermittent recorded apology for the extended hold.
That just happened again a few hours ago. I was on hold for about 40 minutes, then suddenly silence. (During the silence I called my Obi number from my mobile just to see if I would get a call waiting tone, and I did.) After about 20 more minutes, the call finally cut off and I got a dial tone. (I have a screenshot of the Obi portal call record taken while it was silent, if that could be of any value in diagnosis.)
Any suggestions on possible causes, and how I might remedy this? Thanks.