Quote from: kwaropay on May 15, 2020, 06:24:27 PM
I logged into my mother-in-laws voice.google.com account and I can see the call come into the history but the phone does not ring.
If your mother-in-law has a Google Contact for you and your number, have her delete that Contact. Then try calling her again. Does the phone ring?
Or if you're feeling more adventurous, you can try the steps listed below:
Since other incoming calls ring the phone ok, I would give this a try:
1>
When logged into your mother-in-law's Google account, click on the following link:
https://www.google.com/voice/b/0/redirection/voice/#history2>Find your incoming call that didn't ring her phone in call history
3>Assuming she has a Google Contact name for your number, click directly on the
name link in that history phone log entry for your call.
4>Then click Edit underneath "When this contact calls you:" which will expand the phone list
5>Make sure her OBi device is checked for your Google Contact*
6>Save your settings
*If Obi device is already checked for your Contact, I would uncheck it and save your settings. Then go back in and recheck the OBi device and save your settings again. Then try a test phone call.