Other side of calls dropping OBI1022, OBI2182

[taylorgtr]

I've used an OBI 202 unit for a long time with an analog phone, and it's worked fairly well. Over time, I bought an OBI1022, and later a 2182. At first, the 1022 worked fine, and when I moved to a new office in the house, I bought a 2182 because I liked the display/features, etc.

I don't know if this problem existed on my previous Internet provider (Cox cable internet), but the 2182 drops the caller's audio - and I have to hit hold/resume to bring it back. They can hear me just fine. I reset the phone multiple times, and updated the firmware....same issue.

I swapped it with the 1022 (older) phone, and it does the exact same thing. It never happened with the 202. With both phones having the same issue, I don't think it's hardware. Does anyone else have this issue, and have you found a fix?  At this point, I'm just taking calls on my iPhone, since the desk phone is unusable.

[taylorgtr]

A bit more clarity - the calls are staying connected, but the other side audio is dropping from the call - I can get it back (most times) by hitting hold and resume, but not always. It has happened at least once with the receiver off-hook, but I usually run into it on speaker phone. Has anyone else run into this issue? At this point, the phone is pretty much unusable, and I'm just using my iPhone.

[HelenNoel]

I've used an OBI 202 unit for a long time with an analog phone, and it's worked fairly well. Over time, I bought an OBI1022, and later a 2182. At first, the 1022 worked fine, and when I moved to a new office in the house, I bought a 2182 because I liked the display/features, etc.

I don't know if this problem existed on my previous Internet provider (Cox cable internet), but the 2182 drops the caller's audio - and I have to hit hold/resume to bring it back. They can hear me just fine. I reset the phone multiple times, and updated the firmware....same issue.

I swapped it with the 1022 (older) phone, and it does the exact same thing. It never happened with the 202. With both phones having the same issue, I don't think it's hardware. Does anyone else have this issue, and have you found a fix?  At this point, I'm just taking calls on my iPhone, since the desk phone is unusable.

I also had the same issue

[drgeoff]

^^spam