Thanks drgeoff, that helps. So it's not the old OBi100 I'm seeing in my account, it's the softphone (which I wasn't sure what that is). So now I'm back to my original problem, for some reason my new OBi200 won't set up on my computer, I tried to set it up on my dad's computer and it won't set up there either. I've tried many times, it still doesn't work. My mom's and my sister's OBi200 devices set up fine with no problems.