It's as I described in several emails back on March 7, 2011:
1. Dial *** to reach the Device Configuration Menu.
2. Press 6 (or any password protected configuration item).
3. Enter password when prompted.
4. The requested configuration item (6 in this example) is ignored/lost and you're back at the Main Menu. Any password protected configuration item has to be requested twice.
The same problem occurs if you key ahead (***6), making it a waste of time to do so as once you enter the password, your request is ignored/lost and you have to enter it again.
As I illustrated in my emails last March, it's a terribly easy problem to fix:
The OBi110 simply needs to call a password-check subroutine before processing any Selection request. If the subroutine returns FALSE, the Selection request is ignored and the IVR terminates. If the subroutine returns TRUE, then the Selection request is processed. The password-check subroutine logic would be:
1. If the Selection request is not IVR password protected, return TRUE.
2. If a valid password has already been entered during this IVR session, return TRUE.
3. Prompt for and accept the IVR password.
4. If the correct IVR password was entered (allow three attempts), return TRUE, else return FALSE.
There's no need to require the user to make the desired Selection request a second time after having to first enter the IVR password.
