Google Voice and ComEd

[nexus14]

This was something that I never experienced before. I tried calling my electric company, ComEd, using Google Voice + Obitalk setup but all it did was ring and ring.

I found a couple posts that showed the same thing: http://productforums.google.com/forum/#!category-topic/chat/voice-and-video-chat/Gvrzvv_29uw

If possible, can you be kind as to call ComEd (800)334-7661 to see if this is a global issue or just an issue on my end? It works when I try with my cellphone.

Here is ComeEd's number for verification: http://www.contacthelp.com/directory/ComEd?ListingID=701

[RonR]

ComEd is likely using Early Media which is not supported by Google Voice.  I have no trouble reaching (800) 334-7661 when using IdeaSIP's free Toll Free termination.

See this post for a solution: Calling Toll Free Numbers That Use Early Media

[kokosin]

What would the OutboundCallRoute be if using a PSTN line on an OBi110 for all toll-free calls?

[RonR]

What would the OutboundCallRoute be if using a PSTN line on an OBi110 for all toll-free calls?

If you're using a PSTN Line for toll free calls, there shouldn't be any problems with Early Media.

Simply make the call using the PSTN line in the normal fashion, either as your PrimryLine or by prefixing the number with **8.

[kokosin]

Or Press # and dial the toll-free number.  That might be the simplest instruction for other users in the house.

[RonR]

Or Press # and dial the toll-free number.  That might be the simplest instruction for other users in the house.

It sounds like your PrimaryLine is not PSTN Line, but you would like Toll Free numbers to be routed there.

Assuming your PrimaryLine is SP1 Service, set:

Service Providers -> ITSP Profile A -> General -> DigitMap:

(<1aaa>[2-9]xxxxxx|<1>[2-9]xxxxxxxxx|1xxxxxxxxxx|011xx.|
<**8>(18(00|88|77|66|55)xxxxxxx|<1>8(00|88|77|66|55)xxxxxxx))

where aaa is your local area code.