Hi QBZappy,
It is usually difficult to figure out what corporate does and why( sometimes they do not know themselves).
I quite frankly do not expect them to provide a RonR+ level of customer service for a USD 76 retail piece of hardware.
But the are things they could do. Like rewrite the damned manual so the bugs go out and the thing becomes readable and usable for a normal person. This manual also should contain real life programming examples so people can learn how to handle and configure their Obi. This manual should also be offered at cost price as hard copy( I hope that I am not the only one who hates on screen manuals especially if you need to use the same screen to configure with)
The could also enhance their portal and pre configure digitmaps for more VOIP providers- they still do not have Localphone there!- and also provide simple ways to add star codes, rerouting codes etc in a way easily to handle by a layman .
They also should cooperate with a much larger number of VOIP providers in order for them to provide info to Obihai and to help from their side customers with problems.
Apparently, they are flirting with the idea of proprietary devices. It would be the wrong way to go. Also for the VOIP providers the free GV on Obi is not necessarily a bad thing. GV has it's limitations and often people who need more move on- at least for a part- to other VOIP providers. I would not be a Localphone and Callcentric customer if it was not for Obi with free Google Voice.