Dear Ring Central Users:
Over the 4th of July holiday, I made the mistake of changing my (working) settings for my OBI 110 to update my IP address for my Ring Central number. I used the OBI setup wizard (after deleting the device) with the new
SIP10.ringcentral.com URL and entered my UID/PW as usual.
The result was that I was able to make OUTBOUND calls as usual, BUT the INBOUND calls were going straight to RC voicemail because the OBI inbound settings were incorrectly generated by the OBI wizard.
the RC tech support guys valiantly attempted to help me without success. Finally, this morning I got a hold of the OBI team and the issue was fixed in a matter of seconds. I am posting here so that someone else might be able to avoid a call to OBI/RC and/or have their phone back online over a weekend when no support is available.
All that is required is a simply "OBI Expert" setting to be changed for you OBI:
1) Login to your ObiTalk account
2) Follow the menu links to your device (Ring Central) and open settings
3) Go to OBI Expert
4) Go to "Service: SP1" Menu on the left as follows:
http://screencast.com/t/wffCBSqVk2n55) Change the "INBOUNDCALLROUTE" to "PH" (no quotes) as follows:
http://screencast.com/t/18oOtBCDsn6) Submit your changes
That's it! You should now have proper inbound calling abilities...
BTW: I am somewhat shocked that OBI has not fixed their install wizard for RingCentral to place the proper settings... The tech team obviously know exactly what the problem is and it appears to be a trivial change to make to the wizard... At a minimum, this issue should be documented somewhere on the OBI knowledge base...