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Help Troubleshooting OBI100 for Incoming Calls

Started by Toolworker, April 11, 2014, 06:46:08 PM

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Toolworker

Sorry for the newbie question, but I don't know how to troubleshoot this.

I can make calls but there's no voice transmission.  And I can't dial into the auto attendant from my OBiTalk app.

It used to work fine.

I didn't use it for quite a while, but now I need it again.  It dials in OK from OBiON, but no auto attendant - it rings through to the phone jack.  When I pick up the call (using an extension on my PBX or a POT plugged into the OBi phone jack) it answers the call but there's no voice either way.

If I don't pick up the call it goes to my Google Voice voicemail.

I did a factory reset.  Same behavior.

Any suggestions?  Has the OBi gone bad?