OBI202 stopped working, applied Firmware update, now does not work at all

[Catzan]

Hi,

Earlier last week our Obi202 was working properly AFAIK.

After discovering that our Obi202 + voip.ms service was not working this weekend, I found out that it needed a Firmware update via ObiTalk.  The device has not worked correctly since that update was applied.

After trying several things, I finally tried a Factory Reset, and then re-added our service provider (Voip.ms) configuration.  The status of the Voip.ms continues to show as Offline, and the status of the device is gray.

Advice??

[Catzan]

Eventually got Voip.ms going again after re-adding the device (after factory reset), re-adding Voip.ms as a service provider (and having to go into expert mode to add the password), and re-doing the wifi.

IMO, Obitalk could do 2 things much better:
1) the setup to add Voip.ms as a service provider could be much clearer.  Having to remember to change the appropriate places in the Obi Expert mode (e.g. for the sub-account password), et al should not be needed; this should be done by the service provider setup wizard
2) ObiTalk should store configurations for you, and be able to re-install them to your device directly (without intervention) for cases like this when a software upgrade goes awry and a factory reset is needed.