My in-law's Obi (Obi 110) is getting some strange issues. I've had them test it on more than one phone, and it is emitting the same behaviour (so it doesn't seem to be their phones).
It is not always constant, but sometimes the caller sounds very quiet and far away on my in-law's end, and then suddenly it will sound normal again. While this is going on, on my end I can hear my voice in an echo.
Also, and this this nearly constant, there is a "clicking" sound. It sounds like my in-law's are hanging on on us, and yet they're not. It happens nearly every call, but seems random within the call.
They also get dropped calls quite frequently. I know that their ISP has some issues on their end (I think they may have even said packet loss; can't remember), but they keep sending out a "technician" (who is useless) and they haven't been able to find the problem.
I have run various speed tests, packet loss tests, etc, and everything always appears to be normal. Even when they're getting the issues (choppy voice quality, etc). And then the issues will go away again.
Any ideas?