Okay. So, I guess I screwed up because I wasn't paying attention. I searched the forum, but couldn't find anything. I searched the web and got contradicting information.
My wife has two Google accounts. One for her school, that is administered by her school, and her personal account. When I setup GV, I guess her school account was default and I set it up on that account instead of her personal account. I have already gone through the authentication process with her cell phone number. I didn't notice until I went into the settings and it listed her school email instead of her personal email.
So, I managed to move the GV number to her personal account, but it won't let me add her cell phone number as the forwarding number, I presume since I already used it. The GV number is there, but Google says they can reissue this number if there is no forwarding phone number listed. Who do I contact to get the forwarding number setup or am I just done? There is zero information I can find about who to contact at Google to help with this.